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e-FOOD Reviews 

191
•
TrustScore 1 out of 5

1.2

Restaurants & Bars
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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were let down by their experience overall. Many reported continuous failures with orders, including incorrect or incomplete deliveries, and found the overall service terrible. Customers frequently encountered significant problems with delivery times, which were often extended or not met. Consumers were also dissatisfied with customer service, citing unhelpful responses and difficulty resolving issues. However, some customers also noted problems with payment processes, such as money being held or failed transactions. People reported issues with delivery personnel, such as rude behavior, language barriers, and a perceived shortage of drivers. Many felt the company had become too focused on additional costs and subscriptions.

What people talk about most

Order

Users describe negative interactions with order, citing issues such as orders disappearing, incorrect... See more

Delivery service

Reviewers mention negative feedback about delivery service, with many expressing frustration over rude and... See more

Service

Clients share negative opinions on service, with many expressing disappointment and finding the service to be... See more

Customer service

Consumers find customer service to be disappointing, with many reporting a lack of proper support and... See more

Payment

Customers consistently note negative experiences with payment, reporting issues such as orders disappearing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I can't believe that I write this but e-food used to be so good and it has come crushing down like a trainwreck. I won't comment the lack of telephone service and the input of chat bots on their help... See more

Rated 1 out of 5 stars

Used it for many years before I closed my account. Order times were totally bogus, sometimes orders would just disappear and they would keep holding your order money. They solved the problems by re... See more

Rated 1 out of 5 stars

I've been using it for the last 3-4 years without having any problem. During the last two months, the service suddenly became terrible. I'm not talking about the huge additional costs they added to th... See more

Rated 1 out of 5 stars

I paid online for an order that arrived incomplete (missing the main ingredient). I sent photographic proof to support, and their response was shocking: "We contacted the store, they refused the r... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

e-FOOD is an Online food ordering platform that allows users to order food from local restaurants through a web page and an app.

Contact info

1.2

Bad

TrustScore 1 out of 5

191 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(191)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 1 out of 5 stars

Disgusting company

They're coercing their employees to freelance, so they won't have to pay them insurance. That will lower their already shocking salaries, make their employment status completely uncertain, as they won't be bound to employ them by any laws and leaves employees completely exposed.

September 17, 2021
Unprompted review
Rated 1 out of 5 stars

You cant turn your employees into…

You cant turn your employees into freelancer contractors. Minimum wage in Greece is very low, and the cost of delivery thank god is comensurate. Either the cost will transfer directly to the customer, or you will keep your delivery as full timed employed. Unless you are willing to risk not finding employees to work as couriers at all.

September 17, 2021
Unprompted review
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