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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who make interactions pleasant. Reviewers appreciate the wide selection of products, especially the availability of preferred vape liquids, offered at very competitive prices. The ordering process is frequently described as easy and straightforward, with many consumers experiencing quick dispatch and fast delivery. However, some customers also noted issues with their orders, including items not arriving or receiving incorrect products. A few other people also felt that specific couriers caused significant delays or lost packages, and some mentioned higher online prices or expensive shipping to certain regions. Additionally, there were comments regarding product availability or changes in the consistency of certain vape liquids.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting significant... See more

Product

Consumers find products to be positive, with many reviewers consistently praising the quality and variety... See more

Service

People report positive experiences with service, often highlighting its efficiency and helpfulness. Customers... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be well-priced, acceptable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick normally buy from East Kilbride shop but they stopped doing my liquid! They do work out more expensive on line so have tried a few other vapes companies that are cheaper. Just try... See more

Rated 5 out of 5 stars

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interes... See more

Rated 5 out of 5 stars

It’s not one member of staff, it’s all three members at the e-vapes store in Paisley. Mags, Brogan and Kira are the most amazing women. As well as knowing what I regularly buy with the right nic... See more

Rated 5 out of 5 stars

Company has gone out of their way to ensure consistency of vape liquid, particularly with artisan british gold. They actually send meaningful, targeted emails rather than just spam, to let you know w... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.3

All reviews

(169)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed a order and yet I didn't not…

I placed a order and yet I didn't not get what I ordered, when I contacted them they completely ignored me, so please do not give this company your money as when they make mistakes they just ignore you,
Pick a company that cares about its customers and realises that without them they have no business..

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

Order not received after 5 days...

Order not received despite being express next working day delivery, customer service non existent, no response via email, chat on website or Facebook. Ordered on 3rd of February it's now the 8th and the courier haven't even yet received the order. I placed the order online rather than going to my local shop as I was unwell and couldn't leave the house. I've since had to purchase more liquids. Would have been cheaper paying £4.50 for the bus and getting my order from the shop as prices are also more expensive online. Really disappointed as been using my local e-vapes store for years. Turns out Manchester doesn't hold a patch on Dunfermline. Won't be ordering online again.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

This is the only evape store i trust

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interested in has been delivered. I like Vip/ artisan british Gold, it does sell out super fast . I was disappointed but impressed, when they decided a much waited on delivery of this was below par , they must have lost quite a lot of money in the short term canceling all pre orders of it. Excellant standards.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, one of the few stockists of my preferred vape fluid. Really quick response, dispatch and delivery. Plus they do not flood your inbox with marketing emails.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ive shopped with this company for…

Ive shopped with this company for years, started off in st helens when i was pregnant i got help from the staff to switch from ciggies to a vape and ive never looked back. i now shop in st johns and the service is great there too, staff are always willing to help knowledgeable about all of the products and so friendly!

December 18, 2025
Unprompted review

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