E Reviews 2,212

Been with scotish power in the past, and now with e, and will be be having smart metrrs soon, helping with app

Lower price than previous supplier with bonus £50 after a year. Lovely.

Since having a smart meter installed on the 7th of March, my electricity costs have doubled, and I am extremely concerned about the sudden increase.

From the 7th to the 24th of March alone, my electricity consumption has come to £60. I live alone in a one-bedroom property, I am out of the house most of the day (07:15–17:44 for work), and I am typically asleep between 23:00–06:00. There has been no change in my lifestyle, usage habits, or appliances before or after the smart meter installation.

To put this into context, I have compared my usage with five friends and family members. For example, my mother, who lives in a three-person household, has only used £41 from the 1st to the 24th of March — significantly less than me despite having more occupants and higher expected usage.

When I raised this with E, they insisted that I carry out an appliance check. However, this does not make sense given that nothing in my home has changed and my costs have only increased since the installation of the smart meter. I have explained multiple times that I am now putting in roughly double what I was before, yet my concerns have continually been dismissed.

I also asked to escalate the issue:

- I requested to speak to a manager and was told this was not possible.
- I then asked to speak to the complaints department and was again told this was not possible.

This lack of escalation options is extremely frustrating and unacceptable.

Additionally, when attempting to switch suppliers, I found that when entering my MPAN number, other energy companies state that the number is invalid or “too high.” I raised this with E, and once again, my concerns were dismissed without proper investigation or explanation.

Overall, I have found my experience to be completely shambolic. In my experience, E has shown no respect for customers, no willingness to properly investigate legitimate concerns, and no transparency in resolving issues.

I have now formally requested all the information they hold on me and am awaiting their response.

I will be switching energy supplier with immediate effect.

Based on my personal experience, I would strongly advise others:
please, please do not use this company.

I was going to cancel my switch spoke to a lovely lady called Sabrina who was very helpful and knowledgeable. I've decided I will switch after all based on the tariff and great customer service I've received when contacting E on Monday 23rd.
I’m hoping to speak to her again if I need to as it’s not often you get someone who is so helpful and understanding.

E have been really good helping me sort out problems with my meter which turns out was as a result of my old supplier installing one that didn’t communicate properly.

WORSE SERVICE IVE EVER HAD TO DEAL WITH! They don’t bother to send anyone out due to their policy after 8pm! My home didn’t have an electric supply for more than 24h and they said it was my fault and kept saying it’s my fault the meter keeps loosing signal, they don’t care about their customers nor do they want to provide a service they just want money! AVOID AT ALL COST! I’ll be going back to my old supplier quicker than ever! Also don’t let the sales reps intimidate you to changing your electric supplier like mine did me! Pay a little extra if you want a good service! SmartE is a shambles

Can’t fault e been with them for years and always helped every time thanks e!

Excellent customer service from UK staff and nice smooth transfer from our old supplier

Good for 50 pound

Glad to leave BG easier with e to top up great news!

This review is because the emergency out of hours number just keeps ringing for 20 minutes and then proceeds to end the call. This happens everytime. We have a very young vulnerable in the home. I have been calling for hours. We tried other avenues such as the national helpline but no one can help apart from the supplier.
Card just stopped working so it wouldn't accept the credit. It has credit on the card. Emergency credit has been used. For this to happen automatically makes it a 1 star regardless what else they do.

Come back to e as utilita never gave me warm hone discpunt like e did before.

No charges with e unlike edf tariff which helps bills

Had octopus on monthly but prefer to pay top up better for me

Spoke to a nice chap today , didn't realize how much I was paying so much for standing charge until it was pointed out so was pleased to be changing to over to e gas

Was previously with E when on to British Gas didn’t like it now back with E now using app

Great customer service! Didn’t realise after a year of being with them you had to claim your £50 reward, gave them an email after a year and a half to enquire about it and within a few hours the £50 was in my electricity meter. Very easy to get through to and very quick to reply. Had no issues at all with my meters. Great service!

Really happy using app was with British gas, but much happier now thanks do much