EachMoment Reviews 

Reply from EachMoment

8 hours ago

Dear Kerry,

Thank you so much for your lovely review. We’re truly delighted that digitising those three tapes allowed you to rediscover such precious family memories, especially moments with your children and loved ones who are no longer with you.

It means a great deal to our team to know that we could help bring these memories back to life. Thank you sincerely for your trust and for recommending EachMoment.

Warmest regards,
The EachMoment Team

Reply from EachMoment

8 hours ago

Dear Mrs Jenner-Pescador,

Thank you very much for your thoughtful review. We’re delighted to hear that you found our communication helpful and that the progress dashboard gave you a useful way to follow your project throughout the process.

We also completely understand your comments regarding the cost, particularly during challenging financial times. We always strive to keep our pricing fair while reflecting the specialist care, technology, and expertise involved in preserving these precious materials.

Ultimately, we believe that the value of preserving memories lies far beyond the physical media itself. Once digitised and safely preserved, these moments can be enjoyed and shared for generations, and the emotional value of being able to revisit them is truly priceless.

Thank you again for trusting EachMoment with your memories and for taking the time to share your experience.

Warmest regards,
The EachMoment Team

Reply from EachMoment

8 hours ago

Dear Tracy,

Thank you so much for such a beautiful and heartfelt review. We’re truly delighted that, despite the wait, you feel the result was worth it and that you can now relive so many precious moments — hearing familiar voices, seeing loved ones again, and watching your children as they were before becoming parents themselves.

This is exactly why we do what we do. Preserving memories that might otherwise remain hidden away on old tapes, and making them accessible for generations to come, is at the very heart of our work. We completely agree that those moments are truly priceless.

Warmest regards,
The EachMoment Team

Reply from EachMoment

8 hours ago

Dear Donna,

Thank you for taking the time to share your honest feedback. We are sorry to hear that you were disappointed with the result, particularly after waiting for your cine films to be completed.

We would genuinely appreciate the opportunity to look into your particular project in more detail. Please feel free to contact us privately with your order number so that we can review the condition of the original films, the work carried out, and the enhancement applied, and provide you with a proper explanation.

Cine film can be particularly challenging to restore, as much of the material we receive is 50 years old or more and has often been stored for many years in conditions that can affect its colour, contrast, sharpness, stability, and overall quality. While we always aim to preserve as much usable footage and detail as technically possible, digitisation cannot completely recreate information that has been lost or degraded over time.

It is also important to clarify that our enhancement process is not a repair or restoration programme capable of transforming severely deteriorated original footage. Enhancement can improve certain aspects of the image, but the final digital result will ultimately reflect the condition and quality of the original film.

We are also sorry to hear that you experienced difficulties accessing the processing updates. We appreciate how important clear communication is throughout a project, and we are continually working to improve this part of our service.

We would be very happy to investigate your films personally and provide you with as much detail as possible about the result you received. Thank you again for trusting us with such precious memories.

Warm regards,
The EachMoment Team

Reply from EachMoment

8 hours ago

Dear Barry,

Thank you so much for your wonderful feedback and continued trust in us. We’re delighted to hear that you have been consistently happy with the results of your film transfers.

It truly means a great deal to our entire team to know that we have been able to preserve your precious memories to a standard you’re happy with. Thank you for choosing EachMoment!

Warmest regards,
The EachMoment Team

Reply from EachMoment

8 hours ago

Dear Mr. Kellett,

Thank you for sharing your feedback. We are sorry to hear that your experience left you feeling frustrated, and we would very much like to clarify what happened in your particular case.

We have already requested some additional information through Trustpilot so that we can properly identify and investigate your order.

At the initial logistics stage, we are unfortunately not able to preview or technically assess the contents of every item we receive. For this reason, the invoice is issued based on the material declared and submitted at the beginning of the process. It is only once our technicians examine and process each individual item that we can establish whether a tape is blank, damaged, or technically unprocessable.

Warm regards,
The EachMoment Team

Whenever our technicians determine that an item cannot be processed, a refund for that item is provided to the customer. The same will apply in your case, once the relevant items have been confirmed by our technical team.

We would also like to reassure you that there is absolutely no intention to charge customers for material that we are unable to process. We take this matter very seriously and want our customers to feel that they are treated fairly and transparently throughout the entire process.

We sincerely apologise for the frustration caused and hope that, once we have the additional details, we can review your case properly and resolve any outstanding issue.

Warmest regards,

Reply from EachMoment

7 hours ago

Dear V. Cawthorne,

Thank you for sharing your concerns. We have taken note of your comments, and we would like to respond with the same level of openness and professionalism that we apply to every customer case.

As you have previously been in direct contact with our CEO and received a detailed response from him, we are sorry that you still feel that your concerns have not been adequately addressed. Your feedback has certainly received attention at the highest level of our organisation.

Regarding processing times, we believe it is important to emphasise that every project needs to be understood within its own context. The type, quantity, physical condition and technical state of the material can all have a significant impact on the time required. We do not consider restoration and digitisation of historical media to be a standard, predictable production process.

Much of the equipment and technology required for this work is now obsolete or increasingly difficult to maintain. Certain machines require specialist maintenance, replacement components and, in some cases, considerable technical intervention simply to remain operational. This is one of the realities of working with vintage media, and it is precisely why we have increasingly focused on being transparent with our customers about the time and care that may be required.

We do not claim that every project will be completed within a fixed period regardless of its circumstances. On the contrary, we explicitly communicate that some projects can take several months, depending on the material and the work involved. Our customers are becoming increasingly aware of these operational realities, and we believe that honest communication about the process is preferable to making promises that cannot responsibly be guaranteed.

With regard to your statement that we make “false promises”, we would respectfully ask for some context. Every customer who raises a concern receives a response from us, and where a specific case is brought to our attention, we are able to investigate the order, the material involved, the processing history and the communications provided. Without a specific example or order reference, however, there is unfortunately nothing factual for us to investigate or respond to in relation to that particular allegation.

The same applies to the suggestion that material is sent abroad without customers being informed. If you have a particular order or communication in mind, we would be more than willing to examine it specifically and provide a factual explanation rather than respond to a general statement without the relevant context.

We also understand that negative reviews can be concerning, but individual experiences cannot always be evaluated fairly without understanding the circumstances behind each project. We are not claiming to be perfect, and we continue to improve our processes, particularly around communication and customer care. However, we strongly reject the suggestion that our intention is to mislead customers or make promises we knowingly cannot fulfil.

We remain committed to treating our customers fairly, communicating as transparently as possible, and giving every project the time and technical attention it requires. Our aim is not simply to process material quickly, but to preserve irreplaceable memories to the best standard our equipment, technicians and, ultimately, the original material allow.

If you would like us to revisit a specific case, we would be happy to do so with the relevant order number and details, and we will provide you with a proper, evidence-based response.

Kind regards,
The EachMoment Team

Reply from EachMoment

7 hours ago

Dear Roz,

Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that you found our communication excellent and that our team was able to provide you with friendly, prompt and helpful support throughout your project.

Your kind words mean a great deal to our communications team in particular. Improving communication and building a more personalised relationship with every customer is one of our core goals, so hearing that you felt well supported and informed throughout the process is incredibly rewarding for us.

We’re also pleased that the guidance provided helped you make the most of your digitalised memories. Thank you sincerely for your trust and for recognising the care our team puts into both the technical work and the customer experience.

Warmest regards,
The EachMoment Team

Reply from EachMoment

7 hours ago

Dear Kiran,

Thank you so much for your kind review. We’re delighted that you were pleased with the video quality and, most importantly, that you could enjoy watching those precious memories again after so long.

It was a pleasure helping to bring them back to life for you. Warmest regards from all of us at EachMoment.

Warmest regards,
The EachMoment Team

Reply from EachMoment

7 hours ago

Dear Bella,

Thank you so much for your kind and understanding review. We’re delighted to hear that you feel the results were well worth the wait and, most importantly, that your precious memories have been restored and brought back to life.

It means a great deal to our entire team to know that our work has helped you reconnect with these special moments. Thank you sincerely for your trust and for recognising the care and time that goes into every project.

Warmest regards,
The EachMoment Team

Reply from EachMoment

7 hours ago

Dear Tom,

Thank you very much for your kind review. We’re delighted to hear that you felt well informed throughout the process, from receiving your media and completing the transfer through to the final delivery arrangements.

Clear and reliable communication is very important to us, so it’s wonderful to know that the updates and delivery information gave you confidence throughout your project. Thank you for trusting EachMoment with your precious memories.

Warmest regards,
The EachMoment Team

Reply from EachMoment

Aug 13, 2026

Dear Julie,

Thank you so much for your lovely review! We’re delighted to hear that you found the process quick and easy, and that you’re looking forward to revisiting all those precious memories.

We’ll do our very best to ensure that the final result meets your expectations and that your memories are preserved with the care they deserve.

Thank you for trusting EachMoment with such special moments — we hope you enjoy rediscovering them for many years to come!

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 13, 2026

Dear Consumer 1,

Thank you very much for your thoughtful and balanced review. We’re delighted to hear that you were pleased with the final result and that our team was able to reassure you whenever you had questions along the way.

We fully appreciate your comments regarding the turnaround time and the size of the Memory Box, and we’re continually looking at ways to improve both the efficiency of our service and the overall customer experience.

Most importantly, we’re genuinely touched by your words about seeing loved ones who passed away many years ago. This is exactly what makes memory preservation so meaningful — being able to see and hear people again can make those precious moments feel wonderfully close once more.

Thank you for recommending us and for trusting EachMoment with such irreplaceable memories.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 13, 2026

Dear Mrs Gillies,

Thank you so much for taking the time to share such a heartfelt review. It truly means a great deal to our entire team.

We completely understand that the turnaround time may have been longer than you initially expected, and we sincerely appreciate your patience. We’re especially pleased to hear that our team’s communication helped reassure you that your precious memories were being carefully looked after throughout the process.

Hearing that your children were able to discover your wedding video for the first time, and that you could revisit memories of your father with them, is exactly why we do what we do. Those moments of joy, tears and happiness are incredibly special, and we feel genuinely honoured to have played a small part in bringing them back to life.

Thank you for trusting EachMoment with such precious memories. We hope they continue to bring your family many wonderful moments for years to come.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 13, 2026

Dear Mairead,

Thank you so much for your wonderful feedback! We’re delighted to hear that you were so pleased with the picture and sound quality, and that your memories feel just as special as the day they were recorded.

It was a real pleasure to preserve them for you, and we would be absolutely delighted to work with you again in the future. Thank you for trusting EachMoment with your precious memories!

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 12, 2026

Dear Joanne,

Thank you for sharing your feedback.

We have requested additional information from you through Trustpilot regarding the details of your order, as we would like to properly understand the circumstances surrounding your experience.

As soon as we receive the relevant information, we will contact you privately and directly so that we can investigate the matter thoroughly with our team and establish exactly what happened.

We take feedback of this nature seriously and would like to ensure that the situation is reviewed based on the specific details of your order.

Thank you for your cooperation. We look forward to hearing from you so that we can look into this properly.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 12, 2026

Dear Paul,

Thank you very much for your kind feedback! We’re delighted to hear that you’re happy with the quality of your digitised videos and that you appreciated the communication throughout the process.

It was a pleasure preserving your precious memories, and we hope you enjoy revisiting them for many years to come!

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 12, 2026

Dear Paul,

Thank you so much for your wonderful review! We’re truly delighted to hear that you felt your precious memories were handled with care and that you appreciated the regular updates throughout the process.

It means a great deal to our team to know that you’re happy with the quality of the digital files. Thank you for trusting EachMoment with your memories — it was an absolute pleasure to preserve them for you!

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 12, 2026

Dear Gillian,

Thank you so much for sharing such a deeply heartfelt review with us. It truly means a great deal to our entire team.

We are honoured that we could help bring these precious memories back to you, especially those of your husband and your son as a little boy. We understand that these are far more than simply photographs and videos — they are moments of your life that hold an irreplaceable emotional value.

Thank you for trusting us with something so personal and precious. We sincerely hope these memories continue to bring you comfort, warmth and many beautiful moments in the years ahead.

Kind regards,
The EachMoment Team

Reply from EachMoment

Aug 12, 2026

Dear S Vankadari,

Thank you very much for your honest and thoughtful review. We’re delighted that we were able to digitise all five of your MiniDV tapes and, most importantly, give you the opportunity to revisit those childhood memories.

We also sincerely apologise for the delays and for the communication not being as consistent as it should have been. We fully understand how frustrating it can be to wait several months for something so personal.

We are actively working on improving our communication and reducing our turnaround times, and we are slowly getting there as our team, equipment and processes continue to grow.

Regarding the blue screens and missing sections, these can unfortunately sometimes be caused by deterioration, recording issues or damage present on the original tapes, but we always do our best to recover as much as technically possible.

Thank you again for your patience, understanding and for trusting us with your precious memories. We truly hope you enjoy looking back on them for many years to come.

Kind regards,
The EachMoment Team