Earl Coffee Reviews 

84
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, including hard-to-find brands and well-made items that significantly improve their coffee experience. Many highlight the exceptional customer service, noting quick and helpful responses to queries, assistance with orders, and prompt resolution of issues. People also frequently commend the fast and reliable delivery service, with items often arriving quickly, well-packaged, and sometimes even sooner than expected. The overall ordering process is described as seamless and efficient, making for a very positive purchasing journey. However, some customers also noted specific product issues, including a rubber cup holder described as crude and awkward to use, instances of missing parts with new grinders, and a faulty power switch on one purchased item.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and quick delivery... See more

Customer service

Reviewers consistently highlight positive aspects of customer service, often describing it as excellent,... See more

Order

Customers consistently note positive experiences with order, praising the quick dispatch and delivery times,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Earl coffee. I ordered a Timemore B75 dripper and it was dispatched and arrived promptly. Prices are very reasonable too. I contacted customer service about something and they re... See more

Rated 5 out of 5 stars

Purchased the DF83v coffee grinder. The sales process was flawless. I also had a couple of questions prior to the grinder arriving via DpD. The emails I sent were answered very quickly by the te... See more

Rated 5 out of 5 stars

I was browsing some websites looking for a DF54 coffee grinder but could only find it in in stock in a colour I wasn't so keen on. This was a Sunday night so thought I'd message a few to enquire... See more

Rated 5 out of 5 stars

My first time buying from this company and it was a really positive experience. My package arrived the day after I made my order... which, I realise, was partly due to the fact DPD happened to b... See more


Company details

  1. Coffee Machine Supplier

Written by the company

Online Retailer of Coffee and Espresso Accessories, Machines, Grinders and Ceramics. Authorised UK Dealer of DF54, DF64 Gen 2 and DF83 Electric Grinders. Based in Manchester, UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(84)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product with excellent quality

Great product with excellent quality, unfortunately not compatible with the machine we have, which was totally my mistake. Returns process very easy with quick response when return requested and refund processed quickly. Would definitely use this company again.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from this company

Great service from this company. Very helpful dealing with an issue I had (my problem, nothing to do with their servic es or item)
Wouldn't hesitate to recommend them.

December 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Great value and speedy delivery

The delivery time was second to none and delighted with the quality of everything that I bought, it seems really well made and excellent value for money. I was using stock equipment from my breville espresso machine and was a little bit underwhelmed with it but even just changing the tamper has made a world of difference

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Earl coffee

Great experience with Earl coffee. I ordered a Timemore B75 dripper and it was dispatched and arrived promptly. Prices are very reasonable too. I contacted customer service about something and they replied quickly and got everything sorted easily. They have a great array of products from some hard to find brands. Would definitely recommend.

December 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Earl Coffee, Nano Scales and Distro Tool

It was great speaking with James @ Earl Coffee at the MCN Coffee Festival. Really knowledgeable and a pleasure to deal with. I loved the demo of the Earl Metal Nano scales and have been using them non stop since getting back to my workshop.
James explained that he had the same machine as me and that the scales would fit under the portafilter with plenty of room and it was perfect!
Also the distro tool with magnetic head is amazing and sticks to the side of my coffee machine out of the way and not cluttering up the desk.
Great stuff and nice people to deal with :)

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased the DF83v coffee grinder. Absolutely Excellent..

Purchased the DF83v coffee grinder.
The sales process was flawless. I also had a couple of questions prior to the grinder arriving via DpD.

The emails I sent were answered very quickly by the team at EarlCoffee & did reassure me perfectly..

I can highly recommend this company they did everything right so giving 5⭐️ was not a problem..

November 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Replacement scales.

Scales I purchased previously started to behave badly on occasion. I got in contact and he earl coffee sent me out a replacement no probs,

October 22, 2025
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Rated 5 out of 5 stars

Well pleased with Earl and the DF54

Looked around the various sources and decided to support Earl because it is local to me. The other reason is they had a good price especially if you subscribe. Delivery was fast - next day and was well packed. I am confident this is a company that will have good customer service if I need it and this is enhanced with a two year warranty.
I have now had time to use the DF54 to prep beans for my new Bambino Plus. Read some reviews and noted the machine was set at 20. Decided to start with 18. It gave a good cappuccino at first shot neither sour or bitter. So I hit a good starting point. Very well pleased will now try some setting refinement stepping slowly a little lower. I used 17g and 36g out. A local roaster bean or two next -a ‘carame and a fruity’. Will stay with Illy decaf for now.

October 23, 2025
Unprompted review

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