THE ONLY PROBLEM WAS THAT THE YOUR TECH PERSON TOOK THE AT&T MODEM WITH HIM. HE HAD AN AT&T SHIRT ON, BUT WHEN I CANCELLED WITH AT&T, I WAS TOLD HE WAS NOT THERIR REP AND THAT I HAD TO RETURN THE MODE... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Installed fast and internet worked well for a week, then it stopped working. Earthlink sent out a service man and replaced the line. Internet went out because of a dog chewed through the cable.
Company replied
The installer showed up at assigned time went to work at my location and down the street to set up the connection. the installer connected the service outside and brought the line inside built the ap... See more
Company replied
After moving to Southport to work remotely, I compared the various internet services. It is a good monthly rate plus the 2 months reduced rate. Besides working online, we use the service for phone, al... See more
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Company details
Written by the company
EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers. Consumers voted EarthLink the number one ISP in America in both 2020 and 2021. We took the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service two years in a row.
Contact info
980 Hammond Dr NE, Suite 400, 30328, Atlanta, Georgia
- 888-327-8454
- earthlink.net
3.3
Average
478 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from EarthLink
Hello Hank,
Thank you! I appreciate your feedback and are glad to hear you had a positive experience. Welcome to the EarthLink Family!
Samantha
Executive Relations Expert
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Because y'all over charge for Internet…
Because y'all over charge for Internet and need trying to change my account I didn't even have the service for 1 mouth and was keep being charged for the severe like it was 3to for months. Y'all are horrible I will never ever get y'all servers again
October 18, 2025
Unprompted review
Reply from EarthLink
Hello Kenita,
I am sorry to hear about your experience and understand your frustration. This is not the experience we want for our customers. Charges are applied according to the service agreement, but we regret that billing and account changes did not meet your expectations.
Samantha
Executive Relations Expert
Would never use this company
Would never use this company. They don’t even have their own technicians or service they just subcontract out. Canceled my service and they charged me $300 for early cancellation which they never disclosed except in the terms of agreement hidden in the fine print email they sent over. Pretty much forcing me to buy the router because they don’t do returns because obviously they don’t even have their own equipment. Kind of a joke a company just making money off of others with hidden fees and other people’s products.
My other major issue is the Internet worked great for the first week or two and then incredibly slow down after that. I was paying for a half a gig and only averaging 70 Mbps.
December 22, 2025
Unprompted review
Reply from EarthLink
Hello Zach,
I am sorry to hear about your dissatisfaction and appreciate you sharing your concerns. I understand how frustrating service and billing issues can be, and we would like to provide clarification regarding the points you raised.
EarthLink partners with established local service providers to deliver internet service, which is a common industry practice and allows us to offer coverage in many areas. While technicians may be subcontracted, they are certified to perform installations and service support.
Regarding the early termination fee, this charge is disclosed during the enrollment process and is outlined in the service agreement. Customers are provided the Terms and Conditions via email or text message prior to completing the order, and acceptance of those terms is required to proceed with activation. We also send the terms in the Welcome Email once the sale has been completed. The early termination fee applies when service is canceled prior to the end of the agreed service term.
As for the modem, EarthLink equipment is returnable when applicable, provided it is sent back according to the return instructions. If there was any confusion regarding the return process or equipment ownership, we regret that this was not clearly communicated, but we do send out an email once the cancellation has been completed we send out the cancellation confirmation that provides the return label.
Regarding the internet speed concerns, advertised speeds are up to the plan maximum and may vary due to network conditions, usage, equipment, or external factors. While it is encouraging that the service initially performed well, we regret that performance later declined. Customers experiencing speed issues are encouraged to contact technical support so troubleshooting and escalation can be completed prior to cancellation.
I regret that your experience did not meet expectations and appreciate your feedback, as it helps us identify areas for improvement.
Samantha
Executive Relations Expert
Reply from EarthLink
Hello Frankie,
I am We’re glad to hear your order arrived quickly, welcome to the EarthLink family!
Samantha
Executive Relations Expert
Service works great in the beginning…
Service works great in the beginning the minute you run out of your data good luck
December 21, 2025
Unprompted review
Reply from EarthLink
Hello Glenn,
I am sorry to hear about the issues you experienced after reaching your data limit. We understand how frustrating changes in service performance can be, and we apologize for any inconvenience this caused. Your comments are important to us, and we appreciate you taking the time to let us know about your experience.
Samantha
Executive Relations Expert
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He came in and didn't waste anytime
He came in and didn't waste anytime. He did what he was supposed to with no issues and left. I'd say that was pretty good service.
December 11, 2025
Unprompted review
Reply from EarthLink
Hello Maurice,
I am glad to hear the technician was efficient, and he completed the installation without any issues, and provided a smooth experience. We appreciate you taking the time to let us know and value your business. Welcome to the EarthLink Family!
Samantha
Executive Relations Expert
Excellent company
Excellent customer service and support as well as fast delivery of the equipment they provided a better and faster service for me and my business than any of the other providers
December 18, 2025
Unprompted review
Reply from EarthLink
Hello Robert,
We’re pleased to hear you received excellent customer service, timely equipment delivery, and improved service for both you and your business. We appreciate your trust in EarthLink and are happy to support your connectivity needs. Welcome to the EarthLink family!
Samantha
Executive Relations Expert
The Rep.was very knowledgeable and…
The Rep.was very knowledgeable and efficient in taking care of my questions.
December 16, 2025
Unprompted review
Reply from EarthLink
Hello Tresa,
I'm happy to hear that the representative was knowledgeable and efficient in addressing your questions. Welcome to the EarthLink family!
Samantha
Executive Relations Expert
Connecting to the new fiber internet
I needed to be connected to the new fiber internet connection and Earthlink gave me a wonderful offer. I was impressed by the installers and how they solved a difficult wire connection problem in my home. They were courteous and efficient. I had not had any problem with my earlier service with Earthlink but needed more speed.
December 2, 2025
Unprompted review
Reply from EarthLink
Hello Marie,
Thank you for sharing your positive experience. We’re glad to hear that our team was able to provide a great offer and successfully complete your fiber installation, especially given the wiring challenges in your home. It’s wonderful to know our installers were courteous and efficient, and that your previous service with EarthLink met your needs. We appreciate your continued trust in us and are happy to support your upgrade to faster speeds.
Samantha
Executive Relations Expert
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I was asked if I would like to change…
I was asked if I would like to change my internet, not forced. The installer was right on time and didn't give up when. The box he needed wasn't where it was supposed to be. Which obviously made his job ten times harder.
December 5, 2025
Unprompted review
Reply from EarthLink
Hello Valerie,
We’re glad to hear the upgrade option was presented without pressure and that the installer arrived on time and remained persistent despite the challenges. We truly appreciate your recognition of their dedication and are happy everything was completed successfully. Welcome to the EarthLink family!
Samantha
Executive Relations Expert
It was a fast and easy connection…
It was a fast and easy connection process.
December 5, 2025
Unprompted review
Reply from EarthLink
Hello Kelsey,
Thank you for your feedback! We’re glad to hear the connection process was fast and easy. Welcome to the EarthLink family, we appreciate you choosing our service.
Samantha
Executive Relations Expert
Everything was done fast and…
Everything was done fast and professionally. Great service I'm very happy. Thank you.
December 3, 2025
Unprompted review
Reply from EarthLink
Hello Jorge,
I am happy to hear everything was completed quickly and professionally. Providing great service is our goal, and welcome to the EarthLink family!
Samantha
Executive Relations Expert
I had been a customer of Earthlink for…
I had been a customer of Earthlink for over 5 years. They sent an email stating I could upgrade from wire DSL to fiber cable for no fee and no installation charge. Earthlink said the billing will be the same as what I've been paying. Earthlink told me once my fiber cable was installed the old wire DSL service will be canceled and the fiber cable it will just continue with no fees. After the fiber was installed I got a bill for double my monthly payment. I called their third world call center... and asked why and what's going on. The operator said I didn't cancel my DSL account so I was billed for the DSL and for fiber. I explained how the the person I upgraded with told it would automatically cancel. They got a supervisor involved... the supervisor wouldn't get on the phone in the back ground I heard him say we do not refund customers... I should have canceled it myself. So asked if it might could rolled over to pay for the next month payment. The supervisor was rude to the operator I was talking to... and yelled we do not do things like that. So I said you're fired. Earthlink... I will never do business with criminals like that again. Not an honest company... buyer beware!
December 10, 2025
Unprompted review
Reply from EarthLink
Hello Wil,
I’m very sorry to hear about your negative experience during the upgrade process and the lack of support you received when calling about your billing. This is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention.
Regarding your account and the charges applied, I would be happy to review the account, deactivate the previous service, and correct any billing issues. Please send an email to earthlinkdr@earthlink.net
and include my name, Samantha, in the subject line so it is routed directly to me.
Samantha
Executive Relations Expert
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The service is going good
The service is going good. The technician who came and put in my Internet was great so far so good.
December 12, 2025
Unprompted review
Reply from EarthLink
Hello,
We’re glad to hear your service is going well and that your technician provided a great installation experience. If you ever need anything or have questions as you continue using your Internet, we’re always here to help.
Samantha
Executive Relations Expert
Installer seemed very knowledgeable and…
Installer seemed very knowledgeable and got the installation knocked out. I have one issue that I haven't been able to figure out.... I am unable to print now. Not sure what happened when the router was swapped out.
December 2, 2025
Unprompted review
Reply from EarthLink
Hello Mark,
I’m glad to hear your installer was knowledgeable and that the installation went smoothly. Regarding your printing issue, that can sometimes happen after a router swap if the printer isn’t reconnected to the new network. We also have an added service that we can look into that would help with connecting to the printer.
Samantha
Executive Relations Expert
Sometime we lose connection as hard to…
Sometime we lose connection as hard to get it back
December 1, 2025
Unprompted review
Reply from EarthLink
Hello Andrew,
I’m sorry to hear that you’re experiencing occasional connection drops and difficulty getting the service back online. That’s definitely not the experience we want for you. If this continues, please reach out so we can run diagnostics and make any needed adjustments to improve your connection. We’re here to help get things working smoothly.
Samantha
Executive Relations Expert
I've been with Earthlink (Mindspring)…
I've been with Earthlink (Mindspring) for 24 years. They've never given me any reason to change. I've had no problems with the service.
December 2, 2025
Unprompted review
Reply from EarthLink
Hello Don,
Thank you so much for being with EarthLink for the past 24 years — we truly appreciate your loyalty. We’re happy to hear that your service has been reliable and that you’ve had no issues. Providing a consistent and dependable experience is always our goal, and it’s wonderful to know we’ve earned your trust over the years.
Samantha
Executive Relations Expert
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They showed when they said they would.
My tech showed up on time and he was quick but thorough. I am having a little trouble with my connectivity but that is my connection is for my older streaming which was lower and my faster internet now. HDMI cable that is like trying to explain the internet to me. Way over my age level (75)
November 26, 2025
Unprompted review
Reply from EarthLink
Hello Sherry,
Thank you for sharing your experience. I’m glad to hear your technician arrived on time and was able to get everything set up quickly and thoroughly. I understand the connectivity issues can be confusing, especially with older streaming equipment and newer, faster internet — it can definitely feel overwhelming.
We do have an added service that you can take advantage of and with that service they can assist you with connection of devices.
Samantha
Executive Relations Expert
Knowledgeable Installer
Installer was on time and was super knowledgeable . He quickly established connections from my old earthlink landline router to my new fiber optic router. He then configured my router to meet the unique needs of some of devices. Very helpful!!
November 27, 2025
Unprompted review
Reply from EarthLink
Hello Bill,
We are glad to hear your installer arrived on time and was able to get everything set up quickly and tailored to your needs. We appreciate your feedback and are happy to have you as an EarthLink customer!
Samantha
Executive Relations Expert
New customer... satisfying experience
We recently switched to EarthLink and have been glad we did. Why? Excellent service at a good price without a lot of marketing noise.
Thanks, EarthLink.
December 3, 2025
Unprompted review
Reply from EarthLink
Hello Tim,
We’re thrilled to hear that you’re enjoying your EarthLink service and the value it provides. We appreciate you choosing EarthLink, welcome to the family!
Samantha
Executive Relations Expert
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