THE ONLY PROBLEM WAS THAT THE YOUR TECH PERSON TOOK THE AT&T MODEM WITH HIM. HE HAD AN AT&T SHIRT ON, BUT WHEN I CANCELLED WITH AT&T, I WAS TOLD HE WAS NOT THERIR REP AND THAT I HAD TO RETURN THE MODE... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Installed fast and internet worked well for a week, then it stopped working. Earthlink sent out a service man and replaced the line. Internet went out because of a dog chewed through the cable.
Company replied
The installer showed up at assigned time went to work at my location and down the street to set up the connection. the installer connected the service outside and brought the line inside built the ap... See more
Company replied
After moving to Southport to work remotely, I compared the various internet services. It is a good monthly rate plus the 2 months reduced rate. Besides working online, we use the service for phone, al... See more
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Company details
Written by the company
EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers. Consumers voted EarthLink the number one ISP in America in both 2020 and 2021. We took the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service two years in a row.
Contact info
980 Hammond Dr NE, Suite 400, 30328, Atlanta, Georgia
- 888-327-8454
- earthlink.net
3.3
Average
478 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful Internet Service!
I have spent years with terrible service with people that thought it an imposition to talk with me. I finally decided to look for a company which could deliver decent service with a decent staff. I found the answer to my prayers in EarthLink! The staff was warm and caring, set me up with service, and installed the date promised! I finally have the service I have wanted for years! Great service and wonderful people, what more could anyone want! Thank you Earthlink! You have a satisfied customer for life!!
October 6, 2025
Unprompted review
Reply from EarthLink
Hello Nancy,
We’re thrilled to hear that you’ve had such a positive experience and that our team was able to provide the caring support and reliable service you were looking for. It’s great to know everything went smoothly with your setup and installation.
We truly appreciate your loyalty and kind words—welcoming you to the EarthLink family has been our pleasure!
Samantha
Executive Relations Expert
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Connection is consistent and terrific
October 15, 2025
Unprompted review
Reply from EarthLink
Hello Patricia,
We’re happy to hear your connection has been consistent and performing well. We appreciate you taking the time to share your positive experience and for being part of the EarthLink family!
Samantha
Executive Relations Expert
The worst ever
The worst ever! They use Verizon Fios lines for their Internet. They charge double price and their customer service is the worst. I did the chat. It took me an hour and a half to ask one question. She would ask me a question to verify I would give her the answer and she disappeared for 10 minutes then she’d come back ask me another question and disappear again and it went on it like I said for a half hour. All right, then I called customer support to cancel. I was on the phone with them for an hour and I get an email because I’m switching saying that they can’t deliver my new modem because Earthlink never canceled. I called them up. Nope they didn’t cancel. They are incompetent. Don’t waste your time. Don’t waste your money. Use Verizon if you need fiber.
October 14, 2025
Unprompted review
Reply from EarthLink
Hello,
I’m very sorry to hear about your experience with our service and the difficulty you had trying to cancel your account. I understand how frustrating it must have been to spend so much time on chat and over the phone without the issue being resolved.
We appreciate you bringing this to our attention, as it’s never our intention for any customer to feel ignored or inconvenienced.
Please know that while we do partner with major carriers to provide the equipment, the service you are getting is that of EarthLink. I would like to confirm your account is canceled so please send an email to earthlinkdr@earthlink.net, and we will be happy to look over your account.
Samantha
Executive Relations Expert
Decent cost
Decent cost, very good speeds, only reason not a 5 star Verizon was contracted by EarthLink to connect service for $50 he did nothing no help at all he was here 5 minutes and left I had to do all the work myself. I bought a spool of cat5 and tool to terminate connector and a signal tester and did it myself.
September 22, 2025
Unprompted review
Reply from EarthLink
Hello William,
We’re glad to hear you’re satisfied with the cost and speed of your service. However, I’m sorry to learn about your experience with the technician. That’s not the level of service we expect from our technicians during installation, and I sincerely apologize that you had a negative experience.
Samantha
Executive Relations Expert
Top Notch ....
Customer service was very helpful and the gentleman who actually came out to install my equipment was awesome. He did a great job should be recognized for going above & beyond. 😁
October 1, 2025
Unprompted review
Reply from EarthLink
Hello Wendy,
Thank you for sharing your feedback! We're so glad to hear that our customer service team was helpful and that your installer provided such an outstanding experience.
Samantha
Executive Relations Expert
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I think the best part of my experience…
I think the best part of my experience was the Service Tech that did my install. I have never been able to get Wi-Fi in my back room. I purchased 2-3 Wi-Fi Extenders, they did not work,
AT&T suggested that the problem was trying to use "Foreign" extenders was the problem. Nope!!!
When the Tech arrived (&on time) he asked specifically what I was looking for service. I explained the problem. After he made all of the connections, he went to the back room with an instrument that measures the Wi-Fi signal there was none, He installed a device called a Dual Band USB Adaptor on my computer & Viola!!! 4 bars. All is good.
October 1, 2025
Unprompted review
Reply from EarthLink
Hello Clyde,
We are so glad to hear about your positive installation experience! It’s wonderful that our technician took the time to understand your needs and was able to resolve your Wi-Fi issue so effectively. Providing personalized, thorough service is exactly what we strive for, and I’ll be sure to share your feedback with the technician and their leadership team—they’ll be thrilled to hear it.
Thank you for choosing EarthLink, and we’re delighted to know you’re now enjoying a strong connection throughout your home!
My experience was great they have the…
My experience was great they have the high speed internet and their customer service is outstanding I'm very happy that I switched to earthlink
October 1, 2025
Unprompted review
Reply from EarthLink
Hello Dawn,
We’re delighted to hear that you’re enjoying our high-speed internet and that our customer service team has provided outstanding support. We’re so glad you made the switch to EarthLink and appreciate having you as a valued customer!
Samantha
Executive Relations Expert
Avoid EarthLink at all costs
Avoid EarthLink at all costs. The internet service is fine, until it stops working. I've been without internet for six days. I've made two different appointments on two different days for a technician to come fix the problem--but the technician never showed up either time! EarthLink customer service is of no help. They can't explain why no one ever shows up for scheduled appointments, and although they offered me a credit, there is still no plan on how to restore service. This is a terrible company with little focus on customer service. Avoid this company at all costs!
October 9, 2025
Unprompted review
Reply from EarthLink
Hello Ben,
Thank you for sharing your experience. I truly apologize for the repeated missed appointments and the ongoing service interruption — that’s not the level of service we strive to provide. I completely understand how frustrating it must be to be without internet for several days, especially after multiple attempts to get the issue resolved.
I have looked over your account and since there is a vendor wide outage the outage is bigger than just one location so at this time there is no ETR.
Samantha
Executive Relations Expert
The internet moving very slow
The internet moving very slow. I take online classes a can’t have internet lagging. Therefor I have chosen to switch to another provider. I got EarthLink because they said it would be fast, it’s nothing but fast
October 4, 2025
Unprompted review
Reply from EarthLink
Hello Kia,
I’m sorry to hear about the trouble you’ve experienced with your internet speed. That’s certainly not the experience we want for any of our customers—especially when reliable service is so important for your online classes. There can be factors outside of our control that may impact your connection speed, such as internet traffic, local infrastructure, or weather conditions.
Samantha
Executive Relations Expert
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I’m had having wonderful experiences
I’m had having wonderful experiences
October 8, 2025
Unprompted review
Reply from EarthLink
Hello Tremika,
We are happy to hear you have been having wonderful experience with your EarthLink services. We will continue to make sure we are providing the best internet service to our customers.
Samantha
Executive Relations Expert
I have had this service for only 2…
I have had this service for only 2 weeks and I already got a bill saying my service will be disconnected if I don't pay 84.00 dollars if I would have known that my bill would be given soon as I received service I would have not have gotten this at all please explain as soon as a representative start taking money when service is being ordered ridiculous!!!
September 23, 2025
Unprompted review
Reply from EarthLink
Hello Sharon,
Thank you for reaching out and sharing your concerns. I understand how frustrating it must feel to receive a bill so soon after starting service.
During the sale we advise that once the installation is complete the first month will be billed. We also send an email prior to the installation to remind you that once the installation is complete you will be charged. That is why you saw the balance of $84.00 so quickly after your service began.
Best,
Samantha
Executive Relations Expert
Reply from EarthLink
Hello Jose,
Thank you for the wonderful feedback! We’re so glad to hear that our team delivered on time, provided efficient service, and gave you the customer care you deserve. We truly appreciate you choosing EarthLink!
Samantha
Executive Relations Expert
You told me a time of installation…
You told me a time of installation between eight and 12 your installer and no fault of his own got the order from 12 to 5. I specifically placed that order so that I could get my elderly mother to a doctors appointment that we had to cancel.
September 10, 2025
Unprompted review
Reply from EarthLink
Hello Eric,
We sincerely apologize for the scheduling mix-up with your installation. We completely understand how important it was for you to keep your mother’s doctor’s appointment, and we’re very sorry that the change in timing caused you to cancel it. While the installer followed the order he was given, we recognize that this was not the timeframe you had arranged, and we regret the inconvenience this caused.
Samantha
Executive Relations Expert
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Great fast service
Great fast service. Friendly people great discount
September 18, 2025
Unprompted review
Reply from EarthLink
Hello Merakis,
We’re so glad to hear you’re happy with the fast service and our friendly team! It’s great that you are happy with your EarthLink pricing. Thank you for choosing EarthLink!
Samantha
Executive Relations Expert
Great connection
Great connection, awesome customer service, professional support and courteous communication.
September 27, 2025
Unprompted review
Reply from EarthLink
Hello Ronald,
We’re thrilled to hear you’re enjoying a great connection and that our team has provided you with professional, courteous support. We truly appreciate you choosing EarthLink!
Samantha
Executive Relations Expert
Installation of Earthlink
The installer was on time and proficient in knowing where to install everything. It took a little while because earthlink is hardwired. That's why I chose it! I have not lost internet once since it was installed over a week ago.
September 17, 2025
Unprompted review
Reply from EarthLink
Hello Cheryl,
We’re happy to hear your installer arrived on time and set everything up smoothly. It’s great to hear EarthLink is providing you reliable hardwired connection—and even better that you’ve had a seamless experience with no interruptions since installation. Thank you for sharing your feedback and for choosing EarthLink!
Samantha
Executive Relations Expert
Tech was awesome
Tech was awesome. Had to run the line from pole in neighbors backyard. Had to deal with a big bush just to get to pole. Install was neat and clean.
September 15, 2025
Unprompted review
Reply from EarthLink
Hello Fred,
We’re so glad to hear this! Thank you for sharing your experience. Our techs work hard to make sure installations are done right—even when obstacles like backyard poles and big bushes get in the way. We’re happy everything was set up neatly and cleanly for you.
Samantha
Executive Relations Expert
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Seamless installation and activation
Seamless installation and activation. So far service has been great.
September 12, 2025
Unprompted review
Reply from EarthLink
Hello Alice,
We’re happy to hear your installation and activation went smoothly! Glad the service has been great so far-Welcome to the EarthLink Family!
Samantha
Executive Relations Expert
Everything was on time and as promised.
Everything was on time and as promised.
September 12, 2025
Unprompted review
Reply from EarthLink
Hello Jeff,
We’re happy to hear everything was completed on time and just as promised. Thank you for your feedback.
Samantha
Executive Relations Expert
I missed the message about arrival
I missed a message about the tech coming in 15 but he called on arrival and with my go ahead began the external work and was almost done outside when I arrived. Inside he was fast and clearly skilled and courteous. He made sure it worked and then packed and cleaned up in about 3. A+ job
September 10, 2025
Unprompted review
Reply from EarthLink
Hello Craig,
We’re so glad to hear your technician went above and beyond—working efficiently, skillfully, and courteously, while keeping you updated along the way. It’s great to know everything was set up, tested, and cleaned up so smoothly. Thank you for sharing your A+ experience!
Samantha
Executive Relations Expert
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