Eartune Reviews 

307
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship and thoughtful design, noting that the custom ear tips provide a secure fit and tremendously enhance sound quality. Many people mention that the products are very comfortable for all-day wear and effectively block out unwanted ambient noise. Some reviewers were not happy with the overall fit, explaining that certain models stick out too far and cause the earbuds to easily fall out. A few other people also felt that the silicone material could be difficult to insert properly or felt overly sticky.

What people talk about most

Product

Consumers find product to be remarkably satisfying, with reviewers frequently praising the exceptional fit,... See more

Quality

Users describe positive interactions with quality, highlighting superb craftsmanship, a secure fit, and... See more

User experience

Reviewers express mixed feelings regarding user experience. While some consumers appreciate the design and... See more

Service

Customers had great satisfaction with service, frequently praising the fast assistance and prompt responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second pair of custom molds for my AirPod Pros (dogs got ahold of the first set and chewed to pieces). This time the process even better than the first. They kept my impressions on file, we... See more

Company replied

Rated 5 out of 5 stars

This is my 4th time having Eartunes make custom fit ear tip for my IEM's, this time for my HiSenior Mega 7's, and again, superb craftsmanship and quality. Just like with the ear tips for my other 3 I... See more

Company replied

Rated 5 out of 5 stars

Excellent construction with clear, easy-to-follow instructions for inserting the plugs. I was genuinely impressed by how much additional noise they block on their own. With noise canceling turned on... See more

Rated 5 out of 5 stars

There were issues with my Air Pods controls not working. I do not know if it was the molds or something with the size and shape of my ears. They were incredibly responsive and remade the molds twic... See more


Company details

  1. #8 of 11 best companies in Hi-fi shop

Information provided by various external sources

Ear tips & plugs specialist: We are makers of custom-fit, and universal-fit hearing enhancement / hearing protection devices including ear plugs, acoustic filters, noise attenuation / enhancement solution technology.


Contact info

4.2

Great

TrustScore 4 out of 5

307 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(307)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

I have the memory foam tips for air pod…

I have the memory foam tips for air pod pros. There’s no warranty but after I messaged them and explained what happened to my original pair I received 30% off on a replacement pair and they are very comfortable so based on quality and excellent customer service I would recommend anyone to order from this company.

July 17, 2023
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Reply from Eartune

Thanks for your support!

Sincerely,
John from Customer Services

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Rated 1 out of 5 stars

I bought two different sizes and…

I bought two different sizes and neither size sealed out the noise as good as my original earbud ear pads they were not worth the money

June 26, 2023
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Reply from Eartune

Hello Bruce,

We're very sorry to hear about your experience! If you haven't already, please try squeezing the memory foam tips before insert in them in your ears. Then, please allow them to fully expand to the shape of your ear canals for the maximum fit and seal. If you are still having trouble finding the right fit, please get in touch with us at info@eartune.com and we'd love to help you.

Kind regards,
Jane from customer services

Rated 5 out of 5 stars

Only thing that has ever worked for me!

I have very oddly shaped ear canals and can literally never get earbuds to stay in — I’d tried everything! The earmolds I ordered just came in and they fit perfectly, stay easily in my ears, and have allowed me to start using my Apple AirPods for the first time. Thank you!!

July 12, 2023
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Reply from Eartune

We're so happy to hear, Heather!

Thank you for sharing your experience with us.

Kind regards,
Jane from customer services

Rated 5 out of 5 stars

Custom plugs are comfortable and very easy to deploy!

The material appears that it will hold up well. These custom plugs are comfortable and very easy to deploy. I have funky ear canals [apparently] and these have changed my listening experience! I work around a lot of noisy equipment (saws, sanders, motors) and these custom plugs fit so snug that the noise cancelling feature of my earbuds are much more effective!

June 28, 2023
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Reply from Eartune

Hey Brad,

We're so glad to hear that you love our product, and that they were able to help with your sound experience.

Sincerely,
John from Customer Service

Rated 5 out of 5 stars

Ordering is simple, & quick w/ great customer service.

Ordering was simple, placed the order and someone contacted me about when will I be sending my ear molds. You can do it on your own but I paid $70+ to have an audiologist do it, mailed it to them and 4 to 5 weeks later custom ear tips at home.
These things are amazing only now have I realized how bad the battery life is for Airpods Pros, as I am happy to leave my custom ear tips in my ears all day. Eartune's custom ear tips puts the Pro in the AirPods Pro as the given ear tips are terrible and now I can not get enough thanks to Eartune.

June 29, 2023
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Reply from Eartune

Thank you Virgilio,

We are ecstatic to hear you love the Eartune Fidelitys as much as we do.

Sincerely,
John from Customer Support
Eartune

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Rated 3 out of 5 stars

Product works but overall experience not the best

I can confirm they work, but do take a few tries to figure out how they fit in your ear.
The reason for 3 stars vs more was my overall experience. Before purchasing, I reached out to Eartune asking for the time I can expect the product to ship and was quoted 3-4 weeks. With this in mind I waited until 4 weeks to check in as I had not received any updates. At this time, they responded letting me know my ear molds were smaller than normal and asked if I still wanted to proceed and I let them know yes. I also shared I would be traveling in 2 weeks and was hoping to have them by the date I would be leaving. After a week I still had no updates on shipping and reached out again. They got back to me 2 days later which was the Friday before my trip (leaving Monday) saying they had shipped that day. As expected this was not ready by Monday and I didn’t receive it until Thursday. I had to have someone pick it up for me as I was out of town and overall just frustrated with the lack of communication. If you are interested in purchasing the product, it does work but expect delays in shipping.

June 16, 2023
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Reply from Eartune

Hi Michelle,

We're working to shorten our production lead time for our custom products - we truly appreciate your kind patience and allowing our team to deliver your custom Eartune Fidelity tips.

Sincerely,
John from Customer Service
Eartune

Rated 5 out of 5 stars

Eartunes are far superior

Eartunes are far superior to the ear plugs provided by Apple. I bought the Beats earphones that hooked over the ear because my AirPods kept falling out during workouts. Switching out to Eartunes has solved that problem.

June 26, 2023
Eartune logo

Reply from Eartune

Hey Paul,

We are very glad to hear that you love your Eartune Fidelity UF-As.

Sincerely,
John from Customer Service
Eartune

Rated 4 out of 5 stars

Great Customer Service - Professional Organization

The only reason I didn't give 5 stars is that there were no helpful instructions when my custom fit tips came. I wasn't even sure which one was for which ear, but I figured that would become obvious. I watched videos and even those were not helpful. They are difficult to get in the first few times but you get used to it. One of mine is still difficult every time, but I assume that's because of my ear.

It did take the 5 weeks that they say it may take and I had gotten anxious. I also thought I was going to get a different type of case that held tips and buds. It wasn't what I had seen on the web site/maybe a video.

Customer Service responded right away when I wrote a couple of times to make sure I had done my order correctly. A confirmation of receipt of the order/impressions would have been nice.

Overall a good experience. I'm very happy with my purchase of custom fit tips for Airpod Pros.

June 9, 2023
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Reply from Eartune

Thank you Ron!

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Rated 4 out of 5 stars

The product is really good

The product is really good. I wasn't quite as enamored with their communication during the time they were creating it.

June 6, 2023
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Reply from Eartune

Hey Douglas,

We apologize about your experience regarding our communication. We are happy to hear that you are satisfied with the product. Please feel free to reach out to us if you run into any questions or concerns at info@eartune.com.

Sincerely,
John from Customer Service
Eartune

Rated 5 out of 5 stars

A perfect fit!

A perfect fit for my ears all the way around, great work on these custom tips😀

June 2, 2023
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Reply from Eartune

We're very glad to hear Thomas, thank you!

Rated 2 out of 5 stars

The product was delivered quickly but…

The product was delivered quickly but it said it was medium size and the one I received is the size of the small tips that came with my headphones so unfortunately they won’t work for me.

May 24, 2023
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Reply from Eartune

Hello Jeffery,

We're very sorry about the wrong size shipped! Did our team get to correct this for you? If not, please reach out to us so that we can make this right by you.

Kind regards,
Jane from customer services
Eartune

Rated 5 out of 5 stars

Great to work with

Great to work with, flexible if you change your mind about the specifics of your order. The custom ear tips are incredible!

May 23, 2023
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Reply from Eartune

We're so happy to hear Hayden, thank you!

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Rated 4 out of 5 stars

Plugs are great

Plugs are great. They fit great and work really well with my iPods. Took about 4 weeks to get them was the only problem.

April 26, 2023
Eartune logo

Reply from Eartune

Thank you Tony!

We're working to shorten our production lead time for our custom products - we truly appreciate your kind patience and allowing our team to deliver your custom Eartune Fidelity tips.

Best regards,
Jane from customer services
Eartune

Rated 5 out of 5 stars

Excellent service and follow up

I ordered three items and one of them was shipped as the wrong size. Eartune quickly sent me a replacement free of charge.

March 27, 2023
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Reply from Eartune

Gino, thank you for the feedback!

We're happy to hear your case was solved effectively.

Best regards,
Jane from Customer Services

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Rated 1 out of 5 stars

the audio quality of my campfire…

the audio quality of my campfire satsumas was very diminished by these unfortunately. They introduced phase issues that weren’t there before. Seems like the channels are just so long?

April 4, 2023
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Reply from Eartune

Hello Wesley,

We're sorry to hear your experience! Could you please help check if you are getting a good seal with your custom tips? Our team will send you an email so that we can better assist you.

Best regards,
Jane from Customer Services

Rated 5 out of 5 stars

Awesome product

Awesome product, great attention to detail. Support was excellent too. Definitely recommend these to everyone!

March 15, 2023
Eartune logo

Reply from Eartune

Thank you George!

We're very happy to hear, please feel free to reach out to us if you have any questions.

Best regards,
Jane from Customer Services

Rated 4 out of 5 stars

Great in-ear custom fitted tips

Great in-ear custom fitted tips: they were well molded and fit extremely well to my ear canal.

Entire process took a long time. You need to schedule an appointment at their Santa Cruz location for the fitting, then it takes 4 weeks from the fitting until you receive the final product.

March 16, 2023
Eartune logo

Reply from Eartune

Hello Francois,

We're happy you enjoy the custom tips!

Best regards,
Jane from customer services

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