East Coast Appliances Reviews 

140
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have just had Doug from East Coast Appliances visit our home to repair our 20 year old Smeg cooker. A failed oven control switch prevented the fan oven operating. An outstanding service, Doug fou... See more

Rated 5 out of 5 stars

I have used East Coast Appliance before years ago and Doug was amazing. That’s why when my oven packed i contacted them again . Fast efficient service and my oven was fixed in no time . Tyler came thi... See more

Rated 5 out of 5 stars

We have had East Coast Appliances out a few times to mend our Neff hide and slide cooker and also our Neff dishwasher. On all occasions East Coast have been great setting up appointments and have arri... See more

Rated 5 out of 5 stars

Great service from star to finish, he arrived on time, was really pleasant and easy to deal with and fixed our range cooker quickly by replacing 3 elements. Everything is working perfectly again. He a... See more

Company details

  1. Appliance Repair Service

Written by the company

Welcome to ECA, we provide affordable and reliable white goods repairs with over 10 years multi-brand experience within the industry! We believe in quality of work and will always aim to deliver the best possible job. We're reliable and you can rest assured that you're in good hands with our services. We repair almost all makes and models and offer a 3 month guarantee on our work. We're based in Colchester and cover the surrounding areas, please phone or message to book us in today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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4.9

All reviews

(140)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

My washing machine broke down…

My washing machine broke down yesterday, I asked Douglas for help ... but being abroad he obviously couldn't come to my house. However he was able to provide me with a very precise diagnosis and tell me what to do to repair my machine. Quality service, unfailing availability and indisputable professionalism, I highly recommend East Coast Appliances!

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Professional & friendly

Douglas & Tyler came to fix our dishwasher which was suffering with an error code & failing pump. Communications were hassle free thanks to Hannah. On the day, they were very friendly & professional - they explained everything & left my kitchen as they found it. I wouldn’t hesitate to recommend east coast appliances for all your appliance needs.

February 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Fridge freezer

Doug and his young assistant in training arrived in the time slot given..
Promptly assessing the fault of our large fridge / freezer!! He had in his magic box the part needed. Ta da within minutes problem solved. He also checked out another problem we asked him to look assuring us all was OK.
As always Doug was professional and Polite.
100% we would use East Coast Appliances again.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Super job! From start to finish, quick and efficient. Will definitely recommend to friends and family, great job doug and team!

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was fortunate they had a late cancellation. They turned up at short notice. Sod’s Law, but the machine worked ok when I demonstrated the fault. But they checked it out, found a possible fault, which they’ll sort if it re-occurs, and were on their way again in ½ hour.

January 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Great service from start to finish. I sent an email on Boxing Day to say my oven had stopped working and received a call back the next working day. I was given an appointment which was followed up with a text on the day to say that the engineer was on his way. Doug arrived & diagnosed the issue then undertook the repair straight away. He was very professional and friendly and the cost was really reasonable. I would highly recommend Doug at East Coast Appliances.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

We booked an appointment and had a response within a day.
The engineer attended promptly at the agreed time and was able to repair our Bosch dishwasher as he had the part on board his van.
An excellent experience from start to finish.
I recommend to friends and family

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

The man who saved Christmas!

The man who saved Christmas!. Doug and the team really went the extra mile to fix our broken cooker in time for the big day. We have used East Coast Appliances in the past and the service they provide is always first class. Can't recommend them highly enough.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Douglas was on time, and managed to diagnose and solve the issue quickly and efficiently. Lovely manner, and would happily call again should any of our appliances break.

December 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent from start to finish

Had East Coast Appliances out recently to repair my washing machine which had started leaking. Called the company mid day on Monday, and after giving a description of the problem over the phone, was given an appointment for the next morning. Can't fault the service. Problem was fixed quickly and my washing machine was back to normal within 24 hours of it malfunctioning. Polite, punctual, informative and very reasonably priced (the same service would have cost double the amount if using one of the larger, well-known companies). I would definitely use East Coast Appliances again. I'm so glad I contacted them instead of rushing out in a panic to buy a new washing machine!

November 12, 2024
Unprompted review
East Coast Appliances logo

Reply from East Coast Appliances

Thank you so much for your review, so glad you're happy with the service .

Rated 5 out of 5 stars

Very quick and efficient service

We have recently had an issue with our washing machine not emptying the water from the drum. They were able to come
Out very quickly and resolve. We were surprised how quickly they managed to get to the bottom of the issue by listening to the sound of the machine. I would fully recommend this company. Very professional and easy to get hold off and get an appointment booked in. Also very reasonably priced call out fee

November 15, 2024
Unprompted review
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Rated 5 out of 5 stars

I had issues with my washing machine…

I had issues with my washing machine and I called. Douglas came in and got it sorted out. He was friendly, kind and polite. He instructed me the best way to use the machine in other to avoid issues in the future. I am really happy with the company and this is the second time visiting me in a months and they have no issues with it. I will always call them with any appliances.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very likeable engineer arrived in the allocated time slot. He managed to fix the issue, taking the necessary due care and attention during the process. Happy to recommend this business after a very positive experience with both the engineer and his colleague in the office.

October 25, 2024
Unprompted review

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