A 0 star review. I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after rec... See more
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Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... See more
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... See more
Company replied
When you tell them you don’t want to pursue a car purchase they will run your credit 12, 14, 20 times on purpose. This, causing your credit score to take a nosedive. I’m reporting this to BBB. Th... See more
Company replied
Company details
Written by the company
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.
Contact info
8 Locations, Sterling,VA | Alexandria,VA | Temple Hills, MD | Hyattsville, MD | Laurel, MD | Baltimore, MD | Glen Burnie, MD | Frederick, MD, United States
- 8886504775
- Sales@easterns.com
- easterns.com
2.4
Poor
860 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Our salesperson Devan was great
Our salesperson Devan was great! He was very patient and knowledgeable about the whole car buying process. We would definitely recommend Easterns for your next car purchase!
March 31, 2023
Unprompted review
Reply from Easterns Automotive Group
Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!
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Trying to keep my money to hold a car.
On March 18, 2023, I went to Laurel Eastern motor and looked at a car. I put $500 down for them to hold the car. I went back on 19 March and decided that I did not want the car and asked for my deposit back. I was told it had to be approved by the Corporate office and it should be done on 20 March. I waited for a call that I never received. So I went back down to the dealership again. I was told that it should only take until the next day. I called the corporate office and told them what happened. They told me that it needs to be reviewed to determine what I will get back after they minus the processing fee for paperwork to the DMV. Why am I being charged for processing fee when the $500 was only to hold the car? I never had the car. It never left the dealership and I never finalize any paperwork. I called the customer care center several times only to be told it will take 2 weeks for the review. It did not take 2 weeks to take the money out of my account. This is poor customer service and I will never shop or refer anyone to them again.
March 18, 2023
Unprompted review
Reply from Easterns Automotive Group
We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004
Devan Young
Devan Young
Wya pleasure to work with. Made sure I got a deal that I liked and explained everything thoroughly.
March 10, 2023
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Probably one of the best professional young car salesman I’ve encountered in 20 yrs purchasing the many trucks I’ve purchased definitively hands down best experience!!!!!
March 6, 2023
Unprompted review
Reply from Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Devan Young
Devan Young
Very respectful, very helpful i would highly recommend him to anybody
February 18, 2023
Unprompted review
Reply from Easterns Automotive Group
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
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Devan Young
Devan Young
He was very patient. Friendly and explained everything in great detail. Very cool guy to to business with. I would definitely recommend him to all my friend and family.
February 15, 2023
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Very nice person,very helpful and patient.very respectful thank you.
February 4, 2023
Unprompted review
Reply from Easterns Automotive Group
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
Devan Young
Devan Young
Was a great young man very respectful and patient and will highly recommend him to my family and friends
January 19, 2023
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Mr. Young really worked hard to get me a great deal. This young men is awesome!!
Thank you so much I truly appreciate him.
Mr. Young have such confidence in his work.
February 1, 2023
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
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Devan Young was very helpful he did a…
Devan Young was very helpful he did a great job at helping us find a great rate and manageable payment !!!! Great job would definitely send friends and family to him
January 28, 2023
Unprompted review
Reply from Easterns Automotive Group
GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!
Devan Young.....THE MAN!!!!
Devan Young
I would recommend Devan Young to anyone. He will definitely put you in a vehicle and he has the motivation, people skills, and knowledge for your car needs.
January 22, 2023
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan Young
Devan Young
Great Guy very helping and made everything easy and was very polite
January 2, 2023
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
100% Customer Service
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel judged due to my credit status! He answered all of my questions , took his time so I didn’t feel rushed! Car buying can be very intimidating, Devan is a real asset to Easterns!!
December 16, 2022
Unprompted review
Reply from Easterns Automotive Group
Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.
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Devan Young
Devan Young
Today I purchased a 2019 Chevrolet Impala LT and the process was a breeze thanks to Devan . Excellent customer service and a all around great worker. Thanks again.
December 20, 2022
Unprompted review
Reply from Easterns Automotive Group
This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!
Mr Devan Young made the experience with…
Mr Devan Young made the experience with buying a car with my son exceptional great. He was very knowledgeable about cars and was not the type to just want your money. I would send anyone I know and telling anyone if you need or looking to buy a car he is your man. I wish I could give him more than 5 stars. Just joyful experience.
December 17, 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan Young
Devan Young
Mr.Young was absolutely sensational in this whole process since we walked in the door and gave us more knowledge about things we were unsure of. Truly made this experience so helpful and definitely will refer everyone to him and easterns.
December 17, 2022
Unprompted review
Reply from Easterns Automotive Group
GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!
Devan Young is very knowledgeable about…
Devan Young is very knowledgeable about the car purchase process and he helped me every step of the way. I’m very pleased. Thank you Devan
December 4, 2022
Unprompted review
Reply from Easterns Automotive Group
Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!
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Devan Young
Devan Young, he’s a good salesman.since day one he been kind and good and that’s how people should be. whenever I come back I’ll definitely be working with him great customer service 🙌🏽👍🏽
December 4, 2022
Unprompted review
Reply from Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Devan Young give amazing performance as…
Devan Young give amazing performance as a sale representative very good at giving good customer service if I ever need a new car I would definitely go straight to him time and patience was great
December 1, 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan Young best sales rep / dealer…
Devan Young best sales rep / dealer great customer service would always recommend
December 2, 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
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