Easterns Automotive Group Reviews 860

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

A 0 star review. I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after rec... See more

Rated 1 out of 5 stars

Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... See more

Rated 5 out of 5 stars

It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... See more

Company replied

Rated 1 out of 5 stars

When you tell them you don’t want to pursue a car purchase they will run your credit 12, 14, 20 times on purpose. This, causing your credit score to take a nosedive. I’m reporting this to BBB. Th... See more

Company replied

Company details

  1. Car Dealer
  2. Car Accessories Store

Written by the company

Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

860 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working with our salesman Ali

Working with our salesman Ali, and the Eastern organization was such a pleasure. I thank you for working with me and my unique situation to get me in a car I wanted. Thank you so much.

January 10, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

No problem, Phyllis! It is such a pleasure to have you as an Easterns customer. Best of luck your new ride!

Advertisement
Rated 5 out of 5 stars

first dealership purchase

I was assisted by Angel and he was a great help. It was my first time purchasing from a dealership and he made sure I understood everything and answered all my questions. I would definitely recommend this place

January 10, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

It's nice to know that Easterns is highly recommended! Thank you, Jordan. It would be an honor to assist your family and friends.

Rated 1 out of 5 stars

Straight up bad experience from the…

Straight up bad experience from the dealer to the cooperate office I do not recommend

January 10, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hi Jamal,

We're so sorry to hear this! Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Rated 5 out of 5 stars

Ecstatic with Eastern

An all around great experience from start to finish. Worked with Desmond Jones who was terrific. Smart, engaging and easy to work with. Couldn’t be happier with the Eastern team. Everyone was professional,pleasant and eager to assist. I would recommend Eastern to anyone!

January 10, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hello John,

We're so happy to hear that you enjoyed your visit with Desmond and the rest of the Easterns team. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

I had a great experience at the…

I had a great experience at the sterling location eastern motors. Randy, found a car that fits me and my family. Excellent customer service.

January 10, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Excellent! Your happiness as a customer is all that matters for us. Come again!

Advertisement
Rated 5 out of 5 stars

Had some credit issues

Had some credit issues. Team work to get me the best deal and within my budget.

January 10, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

At Eastern Motors, your job is your credit!

Rated 5 out of 5 stars

Great experience

Great experience, great prices and well trained Salespeople

January 10, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

That's what we strive for! It's so nice to know that our hard work doesn't go unnoticed. Please recommend us to your family and friends!

Rated 5 out of 5 stars

My experience with Eastern Motors was a…

My experience with Eastern Motors was a very rewarding one they were very congenial very helpful and we're concerned with making sure that all areas of concern were addressed and I would advise my friends to go there the car is one owner and I have a Carfax to give you a Carfax and go over every detail of the buying process to go over all your papers explain things to you and address any questions that you have I'm very pleased with what I have and will always give them a high rating

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hi Janet,

Wonderful! You're so right! A Carfax report is very important when buying a vehicle. We share the Carfax report with our customers for each vehicle that we sell. It's important to us that our customers know the history of the car they are buying.

Advertisement
Rated 1 out of 5 stars

Scandalous

Very sneaky. Tried to make me pay him directly so he can “do something” for me don’t trust hughes!!

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hello there,

There must have been some type of miscommunication. . Easterns has always been a company that works tirelessly to help our customers. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Rated 5 out of 5 stars

AWESOME AWESOME AWESOME

I have ALWAYS purchased new cars and I was a little skeptical about purchasing a used car, but Alex and Jentry were very helpful and very knowledgeable about selling cars and financing options.

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

There's nothing better than options! Here at Easterns, we have plenty!

Rated 5 out of 5 stars

I didn’t mean to get them five stars I…

I didn’t mean to get them five stars I wanted to give them -5 stars the manager ain’t good but the sales persons is real good

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hi Robert,

Thanks for sharing both the pros and cons of your Easterns experience. This information is imperative so that we can do everything in our power to assist you. Please contact our Customer Care Team so that we can come up with a solution that best fits your needs. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Advertisement
Rated 1 out of 5 stars

Regret coming here

I bought my car on 12/18/18. The day I got it the battery was dead. They jump started my car and had it running for me to get it warm. Of course I wasn't told it needed a new battery. I had to get it taken to a local dealership to have replaced because they wanted me to pay to have my car towed at miles back to them so they could replace it. It would have cost more to have the car towed. When I finally got a manager to address the issue, I was told to eat the cost because I didnt have my car fixed by them. 11 days later my check engine light comes on. It's 3 days later and my car is still in the shop. The person who sold me the car has yet to even return my phone call. This is have they treat their customers?

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hi Ashley,

We apologize for the inconvenience! Please know that we are in fact here to help. Please contact our Customer Care Team as they would be more than happy to assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Rated 5 out of 5 stars

Great place

Alex was great very kind and patience . I wasn’t expecting to buy a car that day but he mad it ithappen. Thank u for everything.

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

No problem, Marlene! That's what we are here for! Wishing you nothing but the best!

Rated 5 out of 5 stars

We had a very good experience buying…

We had a very good experience buying our car. Moe, our "point of contact" was excellent, because of him, we bought our car there. He did not show any pressure or sales tactics and made us feel comfortable and safe. He is a hidden gem in the car sales industry!!!

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hi Therese,

Thanks for your reaching out! Congratulations on your new ride! Enjoy!

Advertisement
Rated 5 out of 5 stars

Great buying experience w/the Easters…

Great buying experience w/the Easters team. Team was friendly and helpful. Floyd W was a great sales rep and I look forward to purchasing another new vehicle from them in the future.

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Awesome! We'll be sure to let the team know that you enjoyed your visit. Looking forward to seeing you again in the future! Happy Driving!

Rated 5 out of 5 stars

They are very concern well trained and…

They are very concern well trained and nice people who shows and talk like they are on your side in trying and helping you to purchase the car that you want I would truly and always adjust and recommend to my family and friends and enemies go Eastern you are best so when is the next commercial

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hi Audrey,

It's good to know that you see and understand our intentions. Our customers have always been our number one priority.

Rated 5 out of 5 stars

Service was excellent

January 9, 2019
Unprompted review
Easterns Automotive Group logo

Reply from Easterns Automotive Group

Hi Harvey,

We're so glad that you enjoyed the customer service that was provided to. We hope that you spread the word about Easterns to your family and friends.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look