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Rated 1 out of 5 stars

In the past East Essence was a wonderful option to buy custom sized modest clothing. I was a regular customer for 12+ years. Unfortunately it has changed a lot. The photos are misleading. The fabric i... See more

Rated 1 out of 5 stars

I placed an order on March 11th and never received my package. I sent numerous emails, went to the chat and I called the number on their website only getting a message they were unavailable. I finally... See more

Rated 1 out of 5 stars

what's wrong with these people. this is the third year of EID ruined by their callous approach to shipping. why do you take orders if you can't deliver? This company shouldn't be entertained any l... See more

Rated 5 out of 5 stars

This is the second time I have made purchasing of Abaya from EastEssence and let me compliment you that Iam extremely happy and amazed with the products I received. The fabric used, cuts, colors, subt... See more

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1.8

Poor

TrustScore 2 out of 5

94 reviews

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Rated 1 out of 5 stars

Bought dress

Bought dress, wrong size, hole in the middle of dress. Promised a refund instead they're insisting for return (cost me a lot). Told them I throw it because I can't fix it, the girl answered: well I'm pleased that you can afford to throw the dress away! Very bad customer service

March 1, 2018
Unprompted review
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Reply from Eastessence

Dear Noname,

We stand behind our items. We do not pay for return shipping until we receive the item in our quality department to process the refund. Its a process explained on website and to you. I apologize we could not resolve, we are here if you would still like to return.

Thank you

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Rated 5 out of 5 stars

Affordable and good customer service

From my experience EastEssence.com is amazing. Affordable, especially when you hit a sale. Plus size friendly, made to order clothes up to 7xl. Can customize length for a few more dollars. A hoodie I first ordered zipper broke after only wearing it maybe 3 times, and they sent a new hoodie that was better quality AND a $20 off coupon. I have ordered several more times and I love what I've got. Good quality and I hadn't had to return anything. I loved a certain product I had ordered, but couldn't​ find it in other colors, and their live chat agent helped me locate 2 other color schemes in minutes. My mom saw some of the stuff I got and wanted me to order​ her a few things. I'm sure I'll be getting some more items later. They are always coming out with new designs. They really have just about something for everyone, even if you're not Muslim but like dressing modestly

April 29, 2017
Unprompted review
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Reply from Eastessence

Thank you !!

Rated 5 out of 5 stars

East Essence is wonderful!!!

East Essence is a great, affordable place to meet all of your modest clothing needs. I have been shopping here for the past couple years now and have referred many acquaintances to the website as well. Thank you East Essence for meeting mine and my daughters needs!!!!!!!!

August 20, 2016
Unprompted review
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Reply from Eastessence

Thank you!

Rated 5 out of 5 stars

Modest clothes, good quality and very well prices

EastEssence has good quality modest clothes and very good prices. I shop from this store since last 4 years and I like their styles. the Abaya have modest cuts and are lined. I like that I can customize my length which is so convenient. The fabrics are very good my favorite is kashibo and crepe. I also lime their modest swimsuit. Overall it is my favorite store. I will keep shopping here Insha Allah

January 15, 2016
Unprompted review
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Reply from Eastessence

Thank you!

Rated 5 out of 5 stars

Eastessence is the best!!!!!!

I am a new revert and was having tough time shopping modest clothes within a tight budget. My christian family stopped supporting me since the time I took Shahada. I have been relying on hand me downs from friends and sisters at the Masjid. Then someone pointed me towards eastessence.com
I placed an order online for 3 abayas but completely messed up selecting the custom lengths(totally my fault). Let me say it a great option to have when ordering Abayas but I made an error with my selection and ended up getting abayas which were about 8 inches short, which would not have conformed to my modest beliefs. I called the customer service and was told that I will be refunded for the order minus the custom fees paid. I was almost in tears as I have been barely scraping through with my day to day expenses and now had to pay again for the customization fees and the reshipping fees. I broke down explaining my situation to them while on the phone. This doll of a customer service rep Sufi refunded the entire amount of the order to my card and when I received my order today there were two extra abayas in my package with a very sweet note from them. the garments are simple beautiful. Today I feel and understand what a true muslim means. Jazaka Allahu Khairan Eastessence

January 13, 2016
Unprompted review
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Reply from Eastessence

Thank you! We truly appreciate having you as a customer

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Rated 5 out of 5 stars

Amazing Collection

It has been my favorite site to shop for headscarves, shawls and even clutches for a while now. Their quality is great. Thank you East Essence. I ardently wait for their collection.

November 10, 2015
Unprompted review
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Reply from Eastessence

Thank you so much for shopping with East Essence, Amira. Keep shopping! Thanks for such kind words.

Rated 4 out of 5 stars

Nice

I am fan of East Essence beautiful abaya and tunics designs, especially the abayas. Very good service, very polite customer care staff and so quick delivery services. I keep recommending them. Great place

November 8, 2015
Unprompted review
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Reply from Eastessence

Thank you so much Layla for your kind message. We are glad that you are satisfied with the services provided by East Essence! :)

Rated 5 out of 5 stars

Amazing experience

I ordered a lot of clothes from EastEssence and it ended up even more beautiful than the picture the sizes and colors are true the customer service is amazing and so corporate with customers.
I would recommend to everyone.

September 17, 2015
Unprompted review
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Reply from Eastessence

Thank You, Heba. We're glad you had a great shopping experience. Keep recommending, keep shopping.

Rated 5 out of 5 stars

Best Ever

My wardrobe is full of Islamic garments from East Essence, and that explains pretty much everything I have to say about this website. This store pleases me in terms of collection and services both.

August 17, 2015
Unprompted review
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Reply from Eastessence

Thank you so much for your very kind message, Tasneem, we really appreciate it!

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