Easybell Reviews 

I've been a customer for 3 years at two different locations (Hamburg and Schelswig-Holstein).

I previously used the internet for browsing/streaming and working from home 2 days a week with their Komplett easy ADSL2+ service.

For the past year, I've been working 100% at home, with Zoom/Jitsi (Between 4 and 6 hours a day).
Although I did not feel the need to, I've upgraded to their Komplett easy Annex J service (at 27 euros a month) for peace of mind.

I'm extremely satisfied with their pricing and the quality of the network.
As part of my work, I have to transfer or stream large amounts of data and I have consistent quality: I never noticed issues nor did any of my colleague ever report trouble with me.

I've only had to interact with customer service twice (once when the rented router was acting up due to overheating in summer), and to arrange my move.

Both times I've had quite nice conversations, both with their employees and with regards to my needs.
I'm very pleased with their transparency and no nonsense attitude.

Communication is easy by phone calls, as well as by email.

Easybell is one of the rare services that I've had the pleasure to forget about in my day-to-day life, because every just works, always.

Thank you!

Great service and affordable without a limited contract. And they're very helpful on the phone!

At 35 euros per month, with a 200 euro offiziell-unterstützt router, you get:

1) Jitsi / Zoom / video-calls where your family looks like abstract MPEG-compression Picasso paintings, and everyone squints at you and tells you you’re breaking up and then you just have to make a phone call instead

2) 6 hours to upload a 100mb video before a work deadline but then you miss the deadline so all your hard work from the week prior was entirely futile and pointless

3) 2 weeks (ongoing) to synchronise your dropbox work files so you have to sort of toggle on and off the synchronisation app while you make a fraught choice between which files you must critically download from the web interface over the next hour

4) the accumulated weird sensation of having time-travelled back in time to using DSL on your family computer and instinctively trying to type Doom.exe into the command prompt

With suspiciously consistent averages of:

100kbps maximum upload speed
1.5mbps maximum download speed

And customer support amounting to:

1) Turn it off and on again
2) Check for WIFI interference (ie. invisible iron girders positioned in the 3 metre’s space between you and the router)
3) Gently stroking your hair as you sob uncontrollably, and whispering into your ear: “pay us more money and we will fix it”

The contract was done very fast and straightforward and the customer service is always friendly. If your German is not that good and you want English support, Easybell is a great choice. They might be a bit pricey but I prefer it, rather than being locked in cheaper contracts with minimum periods of 2 years and bad customer service. Recommended.

very good products and service, we recommend Easybell.

One of the best and most consistent ISP's I had. No issues so far and even got a tiny bit more speed than advertised :)

Easybell service and internet speed is very good and very reliable. I especially recommend Easybell for expats who require English assistance.

Let me begin by saying that I absolutely cannot comprehend the negative reviews describing this company as thieves, liars or scammers.

I've had a perfect experience with them.
My requirements were pretty unusual and there was no way to accomplish it out of the box, however, after explaining what I wanted to do, they did their best to make that happen — with great success.
Communicating with them was a pleasure, via email as well as on the phone. They were always nice and motivated to carry out my requirements to the best of their abilities.

In the end, everything worked flawlessly. I have nothing negative to report at all. They didn't even charge extra for the number of custom requirements they had to meet during that procedure.

So, to sum this review up: I highly recommend easybell, without exceptions and am looking forward to migrating way more lines to them.

Give me my money back you THIEVES!
I will not stop telling the story in all platforms till I get my money back! And till you stop stealing customers!

They are liars, just as the other customers wrote. My service also stops working at night time, and is so slow, my computer times out. A customer service agent agreed that I could make €50 payment towards a back bill, but didn't notate the system. No the supervisor calls me a liar, even though I'm making payments, and threatens a Mahnung. That's okay, switching to a contract provider. Please don't waste your money or time with liars and thieves. Go to 1 & 1, or even Vodafone, at least they're honest. Good luck Everyone searching for another internet service!

If I could give zero stars I would. After weeks waiting for easybell customer service to resolve a new customer registration issue to no avail I was given conflicting explanations and excuses as to why the issue was not addressed. Ultimately it was made very clear to me that easybell did not want my custom. Honestly this level of "customer service" is unacceptable!

I had a terrible experience with Easybell.
Whenever Deutsche Telekom electrician would come to set up connection - he'd say it's all connected and the problem is in my flat. And whenever I'd call an electrician to fix things in my flat - he'd tell me it's all good and it's not connected by Deutsche Telekom. Easybell were not able to provide any support here. In the end, I gave up and bought LTE internet and canceled the contract.
But Easybell decided it will be fair to charge me 86 euros for their services.

The communications is very easy and fast. And the prices are fair, I recommend it. Keep it up!

Absolutely horrible experience, do not sign up to Easybell, they will rip you off!!! Their technician came to the wrong address after we explicitly communicated the correct address to Easybell’s Customer Support. Easybell are now charging us the costs of the Technician and delivery of the router. We’ve spent weeks trying to sort this with their customer support who have been no help at all and with every message we receive a new agent who communicates different excuses. I strongly advise you all to use another provider!

Fantastic provider. Very good and quick service. Set up our connection within and a half weeks, where the usual lead time to get a Telekom Technician is 3 weeks. Very transparent process, billing.. The only drawback, through no fault of their own, is the fact that here in bloody Berin we are limited to 16 Mbit on DSL. Other providers that do provide cable-like speed (PYUR), are so unreliable that it's best not to opt for them.

Pretty awful

An internet connection that often doesn't work

Unfortunately our experiences with easybell are poor. The internet often doesn't work, the customer service is slow. Not really what you want from a provider. In addition, whenever there is a problem, you have to wait for a technician - who can only provide a time range of 5 hours - and the technician often doesn't come.

Our internet broke a friday, and they told us a technician would arrive monday. we waited 3 hours for him, no one showed up. They booked a a new appointment wednesday, no one showed up, they booked a new appointment friday and yes you guessed it, no one showed up. As their technicians are through Telekom, they tell you that they can't do anything, but you can not call telekom because you are not a customer there.
This is the most kafkaesque bureaucratic bs I have ever experienced. Still have no internet.

Reasonably priced and customer service was very good. When I called them I usually got ahold of someone in under 10 minutes. I unfortunately had to move but I was able to take care of my Kündigung very easily by e-mail. Thanks a lot!