Le site est assez ergonomique et la location facile. La description des couvertures d'assurance était plutôt claire. Ce qui ne m'a pas plus, c'est que le tarif augmentait légèrement tous les jo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The booking system is fine, but I am not impressed with Easycar.com supplier Drivalia at Lamezie Terme airport in Italy. We were not given the small car we booked online, or any option to have it. W... See more
Company replied
I booked a car yesterday and paid online as instructed. Although I received confirmation of payment from my bank, I have not received any email from Easycar to confirm my booking and, to my surprise,... See more
Company replied
I booked a Europcar vehicle through Easycar and just before the rental commenced I noticed that the collection desk in Geneva airport would be closed at about the time my flight arrived. I had to imm... See more
Company replied
Company details
Written by the company
Launched in April 2000 by Stelios, easyCar is built around the same principles as all easyGroup brands - the promise of outstanding value for money. A leading international car rental broker with a worldwide network of more than 45,000 car hire locations in over 170 countries, easyCar provides an easy and hassle free car hire experience.
Contact info
168 Fulham Road, SW10 9PR, London, United Kingdom
- +44 203 318 6960
- www.easycar.com
2.9
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Once at circular office the process was…rental
Once at circular office the process was quick and easy
November 11, 2026
Reply from easyCar
We are glad our process was quick and easy for you. Thank you.
Confusing info about debit card payment
in the terms of booking confirmation I got clear information that this location accepts payment using debit card, but after I did the reservation I get mail that mentions in the list of mandatory documents is a credit card - this is confusing, it is too late for me to change the reservation - so we will see if this is simple bug or a trap.
November 6, 2026
Unprompted review
Reply from easyCar
Thank you for sharing your feedback regarding the conflicting payment information you received. We completely understand how stressful it is to see differing requirements about debit and credit cards after you have already finalized your booking.
Please rest assured that, as stated on your rental confirmation, this location accepts debit cards (provided the card is in the main driver's name).
The checklist email you received is simply an automated, general reminder sent to all customers about mandatory documents. Because your rental voucher explicitly confirms that debit cards are accepted at your pickup location, you will have no issues using yours at the desk.
Great place to hire a car from
Straightforward booking process,amazing staff very friendly and bubbly.
Would highly recommend using enterprise at Palmers Green.
October 30, 2026
Reply from easyCar
We are glad you enjoyed your experience with our simple booking and friendly team. We appreciate your recommendation and thank you for sharing your feedback.
Seamless efficiency
November 2, 2026
Reply from easyCar
Dear Joseph
We are pleased to hear that you found our rental process straightforward, affordable, and that the vehicle met your standards. Thank you for sharing your positive feedback.
Kinds regards
Mohamed
No car, no refund
Europcar would not honour my booking made with easyCar, despite arriving as scheduled with documents requested. Now easyCar refusing to refund. If you book with easyCar be aware you could end up with no vehicle and no refund
October 24, 2026
Unprompted review
Reply from easyCar
We are very sorry for the inconvenience happened at the desk
Please reach us via hello@e.easycar.com
We will do our best to check that for you
Kinds regards
Mohamed
Sad experience
I booked a car yesterday and paid online as instructed. Although I received confirmation of payment from my bank, I have not received any email from Easycar to confirm my booking and, to my surprise, no booking reference number. In the meantime, I rang your customer service team in the UK and spoke to a very understanding member of staff, whose friendliness and courtesy I would like to commend. He took some details from me and quickly provided me with the booking reference so that I can collect the car tomorrow morning. All’s well that ends well. It was more of a scare than anything else. However, to date, I have not received any emails from you, apart from the one inviting me to complete a satisfaction survey. Kind regards, Jean-Luc (France).
October 31, 2026
Unprompted review
Reply from easyCar
Dear Jean-Luc,
We appreciate you taking the time to share your feedback regarding your recent booking experience. We are glad to hear that our customer support team was able to assist you promptly and politely, ensuring you received your reservation details in time for your collection.
We would like to confirm that the confirmation email is sent immediately after the reservation is confirmed. We would also recommend that you check your inbox, junk and spam folders for our emails.
In case you still can't find your confirmation email, please contact us again to make sure that the email address on the booking was added correctly.
Kindest Regards,
Sara
Very easy and clear website
Very easy and clear website.
Booking process was quick and efficient.
October 31, 2026
Unprompted review
Reply from easyCar
Dear Stuart,
We are glad you enjoyed your experience with our quick and simple online booking system. Thank you very much for your wonderful feedback!
Kindest Regards,
Sara
Reply from easyCar
Dear Ariane,
We are glad you enjoyed your experience and we appreciate your positive feedback.
Kindest Regards,
Sara
Very helpful and quick when picking up…
Very helpful and quick when picking up and returning the car, in particular Michael returning
October 28, 2026
Reply from easyCar
Dear Stephen,
We are glad you enjoyed your experience. We appreciate your feedback about our quick and helpful vehicle service.
Kindest Regards,
Sara
Reply from easyCar
Dear Nick,
We are glad you enjoyed your experience with our quick, simple, and affordable service. Thank you for your feedback.
Kindest Regards,
Sara
Very easy process and competitive price
Very easy process and competitive price
October 26, 2026
Unprompted review
Reply from easyCar
Dear MM,
We're glad you enjoyed your experience with our simple booking and great rates. We appreciate your feedback.
Kindest Regards,
Sara
DO NO USE THESE SCAMMERS
DO NO USE THESE SCAMMERS - booked a car, all seemed well, got to the rental place and they had given my car away because (i was over an hour late as the flight took longer) and hour time slot was NOT on my rental agreement, i paid £300 for a bigger car, on return I submitted for my £300 to be returned as it broke industry standards to give my original car away. (I had tried making a complaint whilst on holiday because obviously i wanted to get the right car and a refund asap, but they refused to start a complaint until after the car was returned) Easycar claimed because I was late its ok for the car to be given out, I argued nowhere did it state a 60min window, and how can someone who is on a plane call the rental place? I always stated i called as soon as I landed but they never picked up the phone. I sent screen shots of this attempted calls, of the delays even sent video of the rental yard with PLENTY of cars which matched my original rental, they still claimed no refund.
Basically they put this small 60min window as way to make cash, soon as you are late although you can't physically call anyone to tell them and when you do land they didnt pick up, easycar doesn't matter that i tried, no your late they now charge you extra or you dont get any car. (And let's be honest, a 60 min window coming off a flight, id imagine 75% of customers end up late)
Easycar customer service has been absolutely DISGUSTING customer service wise. Even when I made my complain they stated they would respond in 20 days, 30 days later i chased them! And they offered me a measly £80 compensation after I explained thier process was breaching industry standards.
Absolutely avoid, id rather walk everywhere next time than use these scammers again
August 8, 2026
Unprompted review
Reply from easyCar
Dear Ale,
Thank you for taking the time to share your feedback and detailing your experience regarding your recent vehicle rental.
We understand the frustration and stress caused by arriving after a flight delay to find your reserved vehicle was no longer available, resulting in unexpected additional costs for an upgrade.
It is incredibly difficult when communication is hindered while traveling, and we acknowledge your frustration regarding the unanswered phone calls upon your landing and the strict policy regarding arrival windows.
We also recognize that our response time to your initial complaint did not meet your expectations and that the resolution offered did not feel adequate given the circumstances you faced.
Unfortunately, since the upgrade was accepted and signed for at the rental counter, we won't be able to investigate this matter as legally the contract carries the customer's signature, therefore the supplier won't accept the refund of this amount.
Unfortunately, we are not physically present at the rental office, and we only rely on the documentation provided by you or the rental agent to reach a final outcome, We always recommend our clients to review the rental agreement issued by the rental agent, before signing this document. Unfortunately, by signing the rental agreement, the fees and rental conditions were accepted,
I am very sorry that we could not provide the solution you were hoping for on this occasion, I can assure you that it has been in accordance with the terms and conditions of your rental agreement and I hope you will understand our position on this.
Kind regards,
Ahmed
Top rate service
To repeat, an entirely efficient service - all staff encountered were noticeably helpful, cheerful & efficient. Well done, again.
October 22, 2026
Reply from easyCar
Dear Leigh,
We are glad you enjoyed your experience with our team. We appreciate your kind words about our efficient service and helpful staff, and we thank you for this feedback.
Kind regards,
Ahmed
I booked a car for an emergency
I booked a car for an emergency, and 20 minutes later received a call saying there were no cars available. 4 weeks later I'm still fighting for my refund after having to book another car.
September 3, 2026
Unprompted review
Reply from easyCar
Dear Julie,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@e.easycar.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it.
Kindest Regards,
Habiba
Customer Care Team
clear & concise
October 15, 2026
Unprompted review
Reply from easyCar
Dear Mark,
We are glad you enjoyed your experience with our affordable rates, great selection of cars, and warm customer support. Thank you so much for your positive feedback and for choosing us for your journeys.
Kinds Regards,
Habiba
Customer Care Team
AVOID, no customer care!
AVOID! Car broke down on day 2 out of 8, left us stranded for 6 hours, ruined our plans for the next day. Replacement was not the class of vehicle I paid for, paid for a Citroen C3, got a 1l Yaris. Rental place told me to raise a claim with EasyCar because they hold the money, raised a claim with Easycar, only for them to say to speak to the rental company.
What's even worse is the rental company were negligent in supplying me with a vehicle that had a known pre-existing issue from the outset. Upon the vehicle breaking down, we got in contact with the rental service and they immediately knew the issue was related to a lack of oil in the engine (alarm bell!) and asked me to check the oil level. I did so and it was bone dry, not even on the dipstick. They told me "They thought they had put in enough for the summer season". Give me strength, what kind of cowboys do they work with. Giving such a vehicle to a customer at a rental business is frankly unacceptable.
August 15, 2026
Unprompted review
Reply from easyCar
Dear Dan,
Thank you for your feedback.
I can completely understand your frustration and disappointment regarding your recent experience, and I am truly sorry that we did not meet your expectations.
I want to make sure your concerns are thoroughly investigated. Please contact our support team directly at hello@e.easycar.com with your booking reference number and the full details of your query.
Thank you for your patience, and I look forward to assisting you further.
Best Regards,
Habiba
Customer Care Team
Intuitive website and no hidden…
Intuitive website and no hidden charges.
Good selection of rental companies.
Will see how it works out for the actual rental but so far so good.
October 8, 2026
Unprompted review
Reply from easyCar
Dear Trevor,
We are glad you enjoyed your experience with our clear pricing and easy booking process. Thank you for your feedback, and we hope your upcoming vehicle pickup goes just as smoothly.
Best regards,
Mo
Booking easy.
Booking easy.
Good price.
I will add full revue once collected driven and returned.
So far so good.
October 7, 2026
Unprompted review
Reply from easyCar
Dear Robert,
We appreciate your positive feedback! We are glad you found our booking process easy and affordable. Enjoy your upcoming drive!
Best regards,
Mo
Options are proposed but they are not…
Options are proposed but they are not necessary.
October 5, 2026
Unprompted review
Reply from easyCar
Dear Laureric,
Thank you for sharing your feedback with us. Please accept our sincere apologies for the experience you had during your recent rental.
We always aim to provide the best possible customer experience, and we are truly sorry that we fell short of your expectations this time. Your comments are incredibly valuable to us, and we are sharing them with our team to help us improve our services moving forward.
We hope to have the opportunity to welcome you back and provide you with the seamless, high-quality experience you deserve.
Warm regards,
Mo
Great to see EasyCar offering 15% off…
Great to see EasyCar offering 15% off and that meant our 2027 holiday car hire was cheaper than 2026. Very quick and easy to find the right car for 5 people and luggage using the filter option, ensuring an automatic and on airport collection was being shown to me. 10/10 with a booking with Guerin cars.
October 4, 2026
Unprompted review
Reply from easyCar
Dear Philip,
We are glad you enjoyed your experience using our discount deal to secure a great price for your upcoming trip. It is wonderful to hear that our search filters helped you seamlessly select the ideal vehicle size, transmission type, and convenient terminal pickup for your group. We appreciate your positive feedback and look forward to assisting with your future travel plans.
Best regards,
Mo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.