The search service was good but the company providing the rental… The person signing us in for the car was incredibly pushy trying to sell the extra insurance. He lied and told us we had no insuran... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was encouraged to check-in early online to fast-track the collection process using a process called ‘Quick Pass’… At the counter, the Quick Pass button was not working and I had to wait almost a... See more
In large part my frustration is of my own making. I would offer up this advice... check your T&C's.. they cover every eventuality and use them to refuse just about everything. Personally I won't us... See more
Company replied
Took 3 attempts to book car. Hopefully I will get first two pending payments credited back to my account. Have used EasyCar a few times in the past and have never had such problems.
Company replied
Company details
Written by the company
Launched in April 2000 by Stelios, easyCar is built around the same principles as all easyGroup brands - the promise of outstanding value for money. A leading international car rental broker with a worldwide network of more than 45,000 car hire locations in over 170 countries, easyCar provides an easy and hassle free car hire experience.
Contact info
168 Fulham Road, SW10 9PR, London, United Kingdom
- +44 203 318 6960
- www.easycar.com
2.7
Poor
3K reviews
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Reply from easyCar
We're happy to hear that your experience was easy and positive! Thank you for your recommendation; we appreciate it.
Easy from start to finish.
Easy from start to finish. Highly recommend.
March 21, 2026
Unprompted review
Reply from easyCar
Dear Kat
We're happy to hear that your experience was easy and positive! Thank you for your recommendation; we appreciate it.
Regards
Kholoud
No interest in helping
Wish I'd read Easy Car reviews before using them, which I won't do again. The company they guided me to for my booking wanted to charge a lot more for snow chains than they advertise on their site. I was forced to take an upgrade as it was somehow a cheaper option, which I had to accept or no transport and holiday ruined. When I came back and raised this matter with Easy Car they just don't seem interested. I signed the upgrade so in their eyes, end of matter. They don't care I was being told to pay 120 euros for a set of chains to put in the boot, when the cost should have been 32 per the website. Zero concern about mis-selling or aftercare.
February 24, 2026
Unprompted review
Reply from easyCar
Dear Mark Pattenden,
Please accept our sincere apologies for any inconvenience caused during your last car rental.
I would like to remind you that EasyCar acts as a third-party broker providing you with your car rental options. Please note that our website offers upfront and easy-to-see payment summaries; however, you may be asked to pay at the desk if you have optional extras or insurance from the supplier. Unfortunately, EasyCar do not have a say in these situations as these are payments separate from the car rental booked through us, pluse the amount is determined by the supplie, and since you accepted this upgrade by singing the rental greement, we cannot do anything in this situation.
I'm very sorry that we're unable to offer you the solution and outcome you'd hoped for here. I apologize for any inconvenience caused.
Kindest Regards,
Kholoud
Smooth and efficient process
Smooth and efficient process, friendly staff and upgraded car, so everything worked perfectly and smoothly. Well deserved 5️⃣ ⭐️
March 15, 2026
Unprompted review
Is not what is looks like
March 20, 2026
Unprompted review
Reply from easyCar
Dear Juan,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@e.easycar.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it
.Best Regards
Mahmoud
Great correct easy service
Great correct service. Friendly. No waiting time.
Easy correct pick up and drop off.
Reasonable price.
March 15, 2026
Unprompted review
Reply from easyCar
We're happy to hear that you found our service great and friendly! We appreciate your feedback regarding the easy pickup and drop-off, and reasonable price. Thank you!
Gran Canaria with Easyet / AVIS car hire
All good. Was given a car in next group up from what was booked
March 15, 2026
This is the number one fraud company
This is the number one fraud company. They act like a broker. They book a car with a third party, and from there the drama starts. They ask you to pay money in advance. When you go to the car hiring agent or company to rent the car at the pick-up point, they will give every single reason, like you are 30 seconds late, your licence is not valid, and they will tell you we are cancelling, and you will get a refund from EasyCar. The next step is that the EasyCar agent will engage till the closing time and then will tell us that we can't be refunded because we didn't meet the condition. The other way of scamming is that the rent agent will tell you that you have paid only the booking fee, and the service charge is double the amount, and ask you to pay. My advice is to directly book with the car hire company; don't use this agent. I lost £213.87 in jan 2026.
January 15, 2026
Unprompted review
Reply from easyCar
Dear Leo,
Thank you for reaching out and sharing your experience. We are very sorry to hear about the issues you encountered at Alicante airport, including the pressure to purchase additional insurance and the unexpected cleaning charge. This is certainly not the experience we want our customers to have.
We would like to look into this matter for you as quickly as possible. Please email us at hello@e.easycar.com with your booking number and a brief description of your query. Once we receive your details, our team will investigate the situation and assist you further.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
Mohamed
I recently booked a car for 3 days due…
I recently booked a car for 3 days due to a last minute trip to the uk . I had paid with Apple Pay and then received a confirmation email highlighting the need for a physical credit card to pick up the car. Due to a lack of use my card had expired and despite significant funds a debit card was not accepted. I immediately tried to cancel using their online chat system which lasted over an hour. I was told that I would be charged £40 cancellation fee as it was within 48hrs of the booking despite only booking within the last hour! Other options were given that were nearly 4 times the price and were unsuitable . The complaints department extremely unhelpful and effectively I lost my money. Please avoid this company at all costs
March 10, 2026
Unprompted review
Reply from easyCar
Dear Stuart Cadman,
I regret that you feel this way about our service.
Unfortunately, as per our cancellation policy mentioned in the terms and conditions of your booking and you have accepted on,
(If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus "specified amount. If your online payment is less than "the specified amount", no refund will be made for your car hire booking).
But we must stand by the rental terms and conditions that you agreed to at the time of booking,
I am sorry we cannot provide the solution you were hoping for on this occasion. I can assure you that it was reached in line with the Terms and Conditions of your rental agreement, and I trust that you can understand our position on this matter.
Best Regards,
Kholoud
This is a follow up review
This is a follow up review. I had major issues with my car and easy car refused to help me, at one point accusing me of lying. I was forced to take it up with hertz which I did. After three months of discussions with hertz , they agreed to refund me partially for the issues and emailed me to confirm I had to obtain it from Easy car as they had sent the money to them. I have now emailed easycar four times and they won’t return the money, despite me enclosing the confirmation from hertz of the refund. This is now theft. Hertz has refunded me and easycar are keeping my money.
March 11, 2026
Unprompted review
Reply from easyCar
Dear M D SILVESTER,
It's quite clear from your feedback that you're disappointed and frustrated.
Unfortunately, as we are not physically present during the pick-up time, we are unable to resolve the issue on your behalf without running an investigation and contacting the supplier for more information. Our Relevant department has encountered a backlog of its cases and is working tirelessly to provide a resolution as soon as possible. I can see that they are already working on your case, so they will get it resolved soon.
For following up please reply to the last email that you have received from the case owner, not here.
I apologize for any inconvenience caused.
Best Regards
Kholoud
What could be less then one star
What could be less then one star - the car provider wiber were unscrupulous and completely ripped us off. DO not use them. We were given a different car to as advertised made to pay extreme deposits left or trick people into paying inflated onset costs with threats of escalated insurance costs with zero help one you leave. Wouldn’t help set up sat nav, didn’t help us with a blown tyre, charge close to 1k and then dumped without returning us to where we were collected. No one speaks English they scare monger people into purchasing additions. Don’t use them unless you have no other choice
March 7, 2026
Unprompted review
Reply from easyCar
Dear Timothey,
We are very sorry to hear about the difficulties you faced at the rental desk with Wiber. We understand how frustrating it is to encounter unexpected charges, and we sincerely apologize for the inconvenience this caused.
At easyCar, we act as a travel booking platform that connects customers with a wide range of car rental suppliers. While we strive to ensure a smooth booking process, we understand that unforeseen issues can sometimes arise at the rental desk.
We want to clarify that while we facilitate car rental bookings through various suppliers, we do not directly operate the rental companies. Therefore, we are unable to provide direct compensation for issues that arise specifically at the rental desk. However, your input is important and helps us evaluate our partners to ensure a better experience for our customers.
If you wish to pursue your concerns further, we recommend contacting Wiber directly to discuss the matter with them. You can find their contact information on your booking confirmation or on their official website.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Kindest regards,
Haneen
Purely performative reply from easyCar tells you all you need to know
Still awaiting remedy from easyCar for the shockingly bad service experience where I got neither the rental car nor a refund (see review 6 December). Despite promising an investigation in response to the review, no contact was made and instead there is a second reply to this site which I feel obliged to call out as purely performative. Why respond at all if there is no substance to the reply? It only invites a further negative review. This response from easyCar was despite my having described in detail how it provided appalling customer service and was in breach of contract. While easyCar failed to deliver on multiple counts, reference is made to Terms and Conditions that were not communicated (not even mentioned) at the time of sale. If they are material to the contract and easyCar hopes to subsequently rely on them, it is obliged to communicate them. This just doesn't wash. EasyCar is a disgrace as a part of the generally good "easy" brand. The amount not refunded is only £117. However, I will not drop this complaint until it has been satisfactorily addressed.
January 29, 2026
Unprompted review
Reply from easyCar
Dear C. Smith,
Thank you for sharing your thoughts with us.
I’m truly sorry that your experience with our service caused frustration. You should always feel supported and valued, and I regret that we didn’t provide the level of care you deserved. I completely understand how disappointing this must have been.
Your feedback means a great deal to us. It helps us see where we need to improve, and we are already looking into the situation so we can address it properly and prevent it from happening again.
We genuinely hope to earn back your trust and show you the quality of service we strive for.
Kind regards,
Abdelrahman
Do not reserve with "Customer support+"
Did a reserve online with "Customer support+", paid extra 10~12€ for this. In the online form there was no information about if this value (for "Customer support+") was or was not, refunded when free cancellation. I had to cancel the reservation to change dates and hours and lost this money. Again, there was "free cancellation prior 48h" in every corner of the form. There was not information about the "Customer support+" was not included in this. Or if it is, its hidden propitiously, it is like a TRAP. I don't understand this kind of things. I used this service to made a lot of car reservations in the past, and now I will be forced to find a new one. Why is this working like this? Do you have more customers than you can handle?
February 21, 2026
Unprompted review
Reply from easyCar
Dear Diogo reis,
I regret that you feel this way about our service.
We are sorry to learn that you are unhappy with the services provided.
Please note that we take this feedback seriously. However, I also would like to remind you that our Terms & Conditions are available to view for your own convenience.
We only expect that you familiarize yourself with this information prior to selecting a car rental option to suit your needs.
Best Regards,
Abdelrahman
Absolutely do not use this company.
Absolutely do not use this company.
We booked and paid for a car through them in full we thought.
Their agents Goldcar Funchal charged us an additional €233.82 this they assured us was a deposit. All the documentation was in Portuguese the counter clerk aggressively assured me this was not extra insurance which I had expressly declined but just a deposit, so we signed the form just to get the car.
We are pensioners we do not speak Portuguese, we were tired and keen to get to our hotel after a long day.
We were assured verbally this was a deposit only.
Easycar have refused to accept any request for refund, as we signed the document, which I repeat was all in Portuguese and we had been verbally assured was a deposit. I have attached their response to my complaint.
"I can confirm that the insurance you paid for was an optional product purchased at the rental desk and signed for on your rental agreement. This would have been paid to the car rental supplier directly, and we did not take payment for it. As you know, there is no account of verbal discussions that occur on the day of pick up, so we must rely on signed documentation only.
Unfortunately, as you agreed to, and signed for, additional insurance at the rental desk, I am unable to refund you for this.
I realise that this may not be the outcome you had hoped for, but I can assure you that it was reached in line with the Terms & Conditions of your rental agreement."
It is clear from other reviews on this site that this is common practice by Goldcar however Easycar seem happy to continue their relationship with them.
We believe as all the documentation was in Portuguese and we were placed under pressure to sign that this is a case of misrepresentation as I was mislead about the charges and therefore could not give informed consent.
February 4, 2026
Unprompted review
Reply from easyCar
Dear Paul ,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that your experience with our customer service was unpleasant. This is certainly not the standard we aim for, and we understand how frustrating it must have been for you. We genuinely regret that we failed to provide you with the support you deserved.
We take all feedback seriously, and your comments are invaluable in helping us identify areas for improvement. So we can investigate this thoroughly and make things right.
We are committed to ensuring all our customers have a positive experience, and we hope to have the opportunity to regain your trust.
Kind Regards,
Abdelrahman
Really poor and crooked service. Daylight robbery.
Really poor. Be very wary about using easy car/ uber. In Seville we got taken from the airport to an off airport area, all paperwork is filled in then you are told about the extra insurances they want you to take which includes taking £1000 off your credit card as damage waiver, which they will return to you in 10-15 days once the car is back and is ok. Alternatively you can spend another £67 on insurance if you don’t take out the £1000 damage waiver payment. Absolute crooks, we got the transit back to the airport and didn’t hire the car.
February 13, 2026
Unprompted review
Reply from easyCar
Dear Jill,
Thank you for sharing your feedback. We are sorry to hear about your recent experience in Seville.
We would like to clarify that the amount of £1000 mentioned is a standard deposit required during the rental period. This deposit is held against your card and, as stated in our Terms & Conditions, it is released once the car is returned without any damage. Alternatively, customers are offered the option to purchase additional insurance to reduce or avoid the deposit requirement.
We understand that this process may have caused frustration, and we appreciate your comments as they help us improve transparency and communication with our customers.
Kind regards,
Mo
Customer Support Team
Very poor service
Very poor service, no taxi, no communication, never use again
February 5, 2026
Unprompted review
Reply from easyCar
Dear Mrs Claire walkey,
Thank you for taking the time to share your feedback.
We are truly sorry to hear that your experience with our customer service was unpleasant. This is certainly not the standard we aim for, and we understand how frustrating it must have been for you. We genuinely regret that we failed to provide you with the support you deserved.
We take all feedback seriously, and your comments are invaluable in helping us identify areas for improvement. So, we can investigate this thoroughly and make things right.
We are committed to ensuring all our customers have a positive experience, and we hope to have the opportunity to regain your trust.
Kind Regards,
Abdelrahman
The worst rental car company I have…
The worst rental car company I have ever used. the day of the pick-up nobody was there not able to collect the car. Went the next day in the morning, literally less than 24 hours afterwards, and the clerk said because I didn't come yesterday evening, he cancelled my booking...of course no refund. Don't take this company they steal money.
**************************
I edit my comment to reply to easycar comment that I can contact them to see what went wrong. I already went thru easycar customer service, gave all the backups with all the explanations (by the way I called 10 times the rental agency the day I was supposed to pick it up) took nearly a month to "investigate" to simply tell me I didn't collect the car, woooow what an investigation. Please don't pretend to look at what went wrong keep the 800 bucks you are more interested in that.
December 22, 2025
Unprompted review
Reply from easyCar
Dear Maximo,
It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@e.easycar.com with your booking number and your query so we can look into what went wrong.
Best Regards
Kholoud
Terrible, do not use easycar!
Terrible, booked car hire via easycar using my American Express. When I turned up in Jersey today I was told I could not have my car because they did not accept American Express, I only had my American Express and no alternative way to secure a deposit, so had to leave without my hire car causing me massive inconvenience. Now easycar say they will not refund me to add insult to injury. Feel like I have been scammed!!
Usual and typical company reply. Don’t worry there will be no next time for easyjet or easycar and I will have to go through the small claims court to retrieve the money owed to me.
January 28, 2026
Unprompted review
Reply from easyCar
Dear Consumer,
We are sorry to hear that you had an issue in regard to your car rental booking.
Regarding your booking, we want to clarify that while you can use any payment method to secure a reservation on our website, the rental suppliers have specific requirements for the card used for the security deposit at the desk. This is a standard industry practice.
The requirements, including the need for a credit card in the main driver's name, were outlined in the "Important Information" section that you confirmed you had read and accepted before finalizing your booking.
We take your feedback seriously and will use it to review our processes to ensure clearer communication in the future.
We apologize for this oversight and hope to have the chance to provide you with a better experience next time.
Kind Regards,
Haneen
Be cautious
I booked after receiving a marketing email advertising 20% off and completed the booking and payment with no issues. Shortly afterwards, I was contacted to say they couldn’t honour the booking and was offered the same service again at over £100 more.
This feels like a complete bait-and-switch. The offer was promoted, accepted, and paid for, then withdrawn.
When I queried it, I was told it was due to “the pandemic”, which is simply not a reasonable explanation at this stage in 2026 and doesn’t justify cancelling a confirmed booking.
Very disappointing experience and poor customer service. I won’t be using this company again and would advise others to be cautious.
January 25, 2026
Unprompted review
Reply from easyCar
Dear Sharon Straughan,
I hope you are doing well.
Thank you for reaching out regarding your recent rental experience.
I would like to clarify that certain special offers on our website are not confirmed immediately, as the supplier must first verify the availability of specific vehicle categories within their fleet. During this process, the booking status will appear as “Unconfirmed.” Once the supplier completes their review, they will either confirm or decline the booking. If the booking is confirmed, the payment will be processed accordingly. If it is declined, the pending payment will be released, and you will receive an email inviting you to explore alternative options with us.
Regarding the price difference for the alternative rental, we fully understand how this situation may be frustrating. While we aim to provide transparent and accurate pricing, our rates operate within a live system. This means prices can fluctuate based on several factors, including supplier availability, nationality, currency, and the time remaining before pick‑up. These changes are controlled by the suppliers, and unfortunately, we are unable to override them—particularly once a price has been accepted and charged.
I hope this explanation provides clarity, and I sincerely apologize for any inconvenience this may have caused.
Kind regards,
Abdelrahman
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