Easyframe Reviews 1,156

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including frames, mounts, and digital prints, noting their excellent finish and precise measurements. The ordering process is frequently described as easy and seamless, with many appreciating the website's design tool that helps visualize custom options. Reviewers also highlight the fast production, dispatch, and delivery times, with products arriving well-packaged and in perfect condition. However, some people experienced issues with damaged deliveries, which they attributed to the delivery firm rather than the company itself. A few customers also expressed dissatisfaction with the product's functionality, particularly regarding the perspex and the difficulty of securing canvases, and some noted problems with quality control leading to incorrect orders. Additionally, some found the website's descriptions and frame selection process to be potentially misleading, especially concerning box frame depths.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the well-made and perfectly... See more

Quality

Customers had positive experiences with quality, frequently praising the frames as fantastic, well-made, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super fast service and... See more

Order

Users describe positive interactions with order, highlighting an easy and straightforward ordering... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to duplicate another frame we had, mailed easyframe, Rob provided link to layout. Used layout tool to finalise our layout 4 apertures and dimensions replicated exactly what we wanted. Frame arr... See more

Company replied

Rated 5 out of 5 stars

Really impressed: simple, no-frills interface which allows you to custom design the frame you want to your exact measurements with/without mount, etc. So straightforward when wanting to get multi... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Can’t speak highly enough of Nick at Easyframe. Patient, professional and prompt service with a bespoke framing job for 10inch vinyls. Good quality frames and mounts that are well... See more

Company replied

Rated 5 out of 5 stars

Easy ordering experience! However, my parcel was mis-delivered by DHL through no fault of Easyframe themselves. Getting in touch with their customer services was fantastic - Kerry assisted me with eve... See more


Company details

  1. Picture Frame Shop

Written by the company

The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy website to choose what you need

Easy website to choose what you need. Quick despatch and delivery.
This is my first time using online store for frame and matt board so lessons to be learned. As matt board opening is too small for my design (cross stitch) when I measured my design.
I gave myself an extra 1/4 inch gap around my design so to make sure all edges of my design would be on show and as it’s fabric would give me some wiggle room as I didn’t need too much fabric around the border showing but some would be fine. Somehow looking back at the small print after order placed in the ‘fitting, full spec link’ you could click on, shown at bottom of my order. It seems the image size reduces when cutting. So gives the image size I ordered and then says a different size (smaller) that will done instead. Not fully understanding this at time of ordering I will know in future not to measure my image size but measure outside the image size and then add some. For now I will use the frame but not the matt board for this design. You live and learn and will give it another try when I next finish another cross stitch piece and maybe order another matt board for this piece at same time.

October 14, 2025
Unprompted review
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Reply from Easyframe

Thank you for your feedback.
By default, our website sets the mount aperture to overlap the entered image size by 3mm on each side, as most customers frame photographs or prints and require this overlap to secure the image. This is a standard practice among online picture framing services.
However, on our website you can choose the 'Exact Size' option during the design process to have the aperture cut precisely to your specified dimensions.
If you do want to reorder the mount in an updated size, please drop me an email and I will workout a discounted price as a gesture of goodwill.
Kind Regards
Rob Zanna

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Rated 5 out of 5 stars

The experience was fast

The experience was fast, efficient and accurate. My parcel arrived 3 days after ordering and I was so excited to open it. I had restored 2 Victorian seascape oil paintings and the frames that I chose complement them both beautifully. An absolutely bang on service. Thank you Easyframe. I will most certainly use you again.

October 16, 2025
Unprompted review
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Reply from Easyframe

Hi Michael,

What a wonderful review — thank you! We’re so pleased everything arrived quickly and that the frames complement your restored Victorian seascapes so well. It sounds like a stunning project, and we’re thrilled to have played a small part in finishing it off.

Thanks again for choosing us — we’d love to help with your next framing project!

Best regards,
Nick & the EasyFrame Team 🎨🖼️

Rated 5 out of 5 stars

Fantastic website - the best for framing by MILES!

This website is by far the best one out there. For navigation, choice, ease of use, selection, ordering, buying etc etc it's brilliant. But that's not all: there's so much helpful, useful information in it AND it's so easy to find and use. There are videos that cover EVERYTHING you could possibly want to know and do. And they're so professionally produced. It's a joy to use. As for the frames themselves - great prices, great choice, and great quality. Fast shipment and wonderfully packed. Five stars isn't enough! Well done guys! I'm blown away by what you do and how you do it!

October 10, 2025
Unprompted review
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Reply from Easyframe

Hi Alex,

Thank you so much for taking the time to write such detailed feedback. We’re absolutely delighted to hear you found the website easy to use and packed with helpful info — the videos are something we’ve worked hard on, so it’s fantastic to know they’ve hit the mark.

Your kind words about our service, quality and pricing really mean a lot to the whole team. Thanks again for your amazing support — we’re genuinely blown away by your feedback!

All the best,
Nick & the EasyFrame Team 🎨🖼️

Rated 5 out of 5 stars

I discovered EasyFrame online but then…

I discovered EasyFrame online but then realised the head office was near my home in Northampton so started dropping in with my concert posters for framing….

A great team led by a fantastic owner who made me welcome every visit. My home is filled of artwork from concerts attended by my wife and I and we love every job the team completed for us…. It makes our house a home with display the posters framed so professionally by the team…

Great business - 5 out of 5

July 3, 2025
Unprompted review
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Reply from Easyframe

Thanks so much, John! 🙌
It’s been great being part of your framing journey and helping bring all those concert memories to life. We’re thrilled you’ve enjoyed visiting us and that your posters have helped make your house feel like a home.

Really appreciate the kind words and continued support — means a lot to the whole team. 🎶🖼️

Regards,
Nick & the EasyFrame Team

Rated 5 out of 5 stars

Excellent business

I had to come here and review this site... I am very pleased with the frame I purchased, its very high quality and fits my specifications perfectly. I will be a repeat customer.
Frame came in just a few days also.

October 9, 2025
Unprompted review
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Reply from Easyframe

Thanks so much, George! 🙌
We’re really pleased to hear you’re happy with the frame quality and that it arrived so quickly. Great to know everything fit perfectly and that we’ll be seeing you again soon!

If you share a photo on Instagram, don’t forget to tag @easyframe_uk to enter our October competition for a chance to win a £50 voucher! 💙

Regards,
Nick & the EasyFrame Team

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Rated 5 out of 5 stars

Incredible Customer Service

I had never used this company before but took the plunge and ordered three bespoke frames. I cannot fault the experience I have had since! The frames arrived in great time, wonderfully packaged and well protected. They were of good quality and my prints look fantastic in them. I was very nervous about my measurements but apparently I did a good job, everything fitted perfectly!
Unfortunately, there was a scratch in the glazing of one of the frames so I sent them a message later that night, expecting a response possibly the next day. I got a reply within twenty minutes. Having then sent photographs of the scratch, replacement glazing was posted out the next day.
This level of customer service was unexpected but an absolute joy to receive. They have a loyal customer now. In fact, I have ordered from them again since; it was only a single mount, but they will be my go-to for future framing needs.
Thank you.

October 3, 2025
Unprompted review
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Reply from Easyframe

Thank you so much, Judith! 🙌
We really appreciate your kind words and are delighted you’re happy with your frames and the service you received. It’s great to hear everything fitted perfectly and that your prints look fantastic.

We’re thrilled to have earned a loyal customer — and don’t forget, if you share a photo on Instagram, tag @easyframe_uk to enter our October competition for a chance to win a £50 voucher! 💙

Regards,
Nick & the EasyFrame Team

Rated 5 out of 5 stars

Solidly made, easy to fit

Solidly made, easy to fit floating frame.

October 3, 2025
Unprompted review
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Reply from Easyframe

Thanks, Evan! 🙌
Great to hear you found the floating frame solid and easy to fit. If you share a photo on Instagram, don’t forget to tag @easyframe_uk to enter our October competition for a chance to win a £50 voucher! 💙

Regards

Nick

Rated 5 out of 5 stars

A frame for my cross stitch picture

I ordered a frame to frame my cross stitch embroidery. The website is very easy to use for choosing a frame for my picture. I'm very happy with what I chose and received. Everything fits perfectly. The frame quality is excellent, and the order was completed and delivered quickly. Thank you.

October 4, 2025
Unprompted review
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Reply from Easyframe

Thanks so much, Svetlana! 🙌
We’re thrilled your cross-stitch fits perfectly and that you found our website easy to use. Great to hear you’re happy with the frame quality and quick delivery too. Don’t forget to tag @easyframe_uk in a photo of your framed piece to enter our October competition for a chance to win a £50 voucher! 💙

Rated 5 out of 5 stars

Bespoke 10 inch vinyl frames

Fantastic service. Can’t speak highly enough of Nick at Easyframe. Patient, professional and prompt service with a bespoke framing job for 10inch vinyls.
Good quality frames and mounts that are well packaged and delivered promptly by DHL. Would definitely recommend.

October 3, 2025
Unprompted review
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Reply from Easyframe

Thanks so much for the fantastic review! 🙌
Really pleased you’re happy with the 10” vinyl frames and our service. We always aim to make the whole process easy from order to delivery.

If you’d like to show off your framed vinyl, we’d love to see them — tag us on Instagram @easyframe_uk and you could be in with a chance of winning a voucher in the coming weeks! 🎶🖼️

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Rated 5 out of 5 stars

Better than great - in every way

Everything was right about buying this frame. The pricing and options were clear on the web site, including exact and very clear information on measurements, including the card mount.
The comms were great, the frame arrived in a short time and was well wrapped. The frame was precisely made and now the picture is in, it looks brilliant.

September 15, 2025
Unprompted review
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Reply from Easyframe

Thanks so much, Nick! 🙌
We really appreciate your kind words — it’s great to hear everything from the website to delivery hit the mark. Glad you’re pleased with how the frame turned out once your picture was in!

If you’d like to show it off, tag us on Instagram @easyframe_uk — we love seeing customer creations and you could be in with a chance to win a voucher soon! 🖼️✨

Rated 5 out of 5 stars

Fantastic service

Fantastic service - made to measure frame with huge choice of frames and mounts. Much cheaper than going to a framing service and exactly what I wanted. I like the upload feature which helped me visualise it.

October 1, 2025
Unprompted review
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Reply from Easyframe

Thanks so much, Sam! Delighted the made-to-measure frame, big choice of frames & mounts, and the upload tool hit the mark—and that you found it great value too. If you share a pic of the finished piece on Instagram and tag @easyframe_uk, you’ll be in with a chance of winning a voucher in the coming weeks. Thanks again for choosing us!

— Nick & the EasyFrame team

Rated 2 out of 5 stars

I ordered the skinny black metal frames…

I ordered the skinny black metal frames which were not quick to arrive it has to be said. You have to unscrew the frame to insert your picture and also the 'hooks' for hanging that slide into the frame. The whole process was very time consuming and fiddly and some of the joins show as there are gaps. I thought they were very expensive for what they are - especially considering its a DIY job. No, I wouldn't buy again.

September 23, 2025
Unprompted review
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Reply from Easyframe

Thank you very much for your review, and I apologise if you found the framing process complicated.

I have checked the timing of your order and can confirm that it was placed on the evening of Friday, September 12. During the order process, our website indicated that the order would be dispatched on or before Wednesday, September 17, which aligns with our guarantee of 1-3 working days for manufacturing and dispatch. Your order was dispatched on schedule, and delivery was completed on Thursday, September 18.

Unlike wooden frames, which have corners permanently joined with wedges and glue, aluminum frames are connected with removable corner brackets that need to be disassembled to fit the artwork. If you are unfamiliar with this type of frame, it may require a bit of extra effort to align the corners properly. We have demonstration videos on our website that guide you through the fitting process and show how to secure the hanging fixtures in place. You can find links to these videos in your confirmation emails. However, please do not hesitate to contact me directly if you need any further assistance.

Rob

Rated 5 out of 5 stars

Amazingly easy to order

Amazingly easy to order - Easyframe’s website allows you to upload a photo of your painting to see how it will look in a frame. The frames are made to very precise measurements. There are videos to explain how, for example, to attach a frame to a canvas stretcher frame. Super fast delivery and very secure packaging. Huge choice of frames. Great experience. Highly recommended.

September 22, 2025
Unprompted review
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Reply from Easyframe

Thank you so much for the wonderful feedback! We’re delighted you found the website tools, videos and frame choices helpful, and that everything arrived safely and quickly. Great to know the process was easy from start to finish – your recommendation means a lot to us!

— Nick & the EasyFrame team

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Rated 5 out of 5 stars

Highly recommended frame company

Excellent service, fantastic quality frame and fantastic value for money.
Very fast delivery and very well packed.
Highly recommended.

September 16, 2025
Unprompted review
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Reply from Easyframe

Thank you, Simon! We’re so pleased you’re happy with the quality, service and value. Great to know your frame arrived quickly and well packed. Really appreciate the recommendation!

— Nick & the EasyFrame team

Rated 5 out of 5 stars

Good quality

Good quality, affordable and prompt delivery. Measuring for mount a bit fiddly as automatically adds mm to ensure overlap of picture and I didn't want pic in exact middle of frame. Would prefer exact measurement, but apart from that all good.

September 17, 2025
Unprompted review
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Reply from Easyframe

Thanks for the feedback, Steve! Great to hear you’re happy with the quality and delivery. You’re right that our mounts are set to overlap slightly by default, but if you’d prefer an exact measurement you can tick the “specify exact size” box when ordering. That way it will cut to the precise size you enter. Hope that helps for next time, and thanks again for your order!

— Nick & the EasyFrame team

Rated 5 out of 5 stars

Brilliant frames and service

I have been using Easyframe for a number of years now. I regularly buy the canvas floating frames in various colours. They are fab quality, lovely range of colours and a great price. Always accurately cut to size and fast shipment. I can't recommend this company enough.

September 18, 2025
Unprompted review
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Reply from Easyframe

Saskia, thanks so much for your continued support over the years. We’re delighted you love the quality and colour range of our floating frames. Knowing you can rely on us for accuracy and speed is exactly what we strive for!

— The EasyFrame team

Rated 5 out of 5 stars

First order.. super happy

Really happy with my first delivery. Carefully packaged. Super helpful on the phone as it was my first order. Great website and instructions. Thank you.

September 15, 2025
Unprompted review
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Reply from Easyframe

Thanks so much, Suzanne! 😊 We’re thrilled your first order arrived safely and that the website and instructions helped. Glad the team could assist on the phone too. If you need anything on your next project, we’re here to help!

— Nick & the EasyFrame team

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Rated 5 out of 5 stars

Great first transaction

Great first transaction

I wish I'd discovered easyframe before as it made the process of buying a custom frame so much less daunting than I expected. I was amazed by the amount of choice with frames and mounts, and it was good to visualise the custom mounts and frames, too.

I didn't need anything too fancy, but it gave me confidence to buy two non-standard sized prints which are now mounted and framed with a splash of colour. And I was pleasantly surprised with the price, service, packaging and delivery

August 29, 2025
Unprompted review
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Reply from Easyframe

Hi Patrick — thank you so much for the glowing 5⭐ review!

We’re thrilled you found the custom process straightforward and the visualiser helpful, especially for those non-standard sizes. Love that you added a splash of colour with the mount, too! It’s great to hear the price, service, packaging and delivery all hit the mark.

If you fancy, we’d love to see the finished pieces in situ—feel free to tag us on Instagram @easyframe_uk. And if you ever need advice on future projects, our team is always here to help.

Thanks again for choosing EasyFrame!
— Nick & the EasyFrame Team

Rated 5 out of 5 stars

Exceptional product and service

Wanted to duplicate another frame we had, mailed easyframe, Rob provided link to layout. Used layout tool to finalise our layout 4 apertures and dimensions replicated exactly what we wanted. Frame arrived well packaged. Very pleased with final product and service. Easy to use. Will certainly use again, Thank you.

September 5, 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thanks so much, Erica! 🙌
Delighted we could match your existing frame exactly. I’ll pass your kind words on to Rob—great to hear the layout link and our aperture tool made it easy, and that the packaging did its job.

If you ever want to tweak a design or try something new, just drop us a note—we’re always happy to help. And if you share a photo of the finished piece, we’d love to see it!

Thanks again for choosing EasyFrame—look forward to framing for you again soon.
— Nick & the EasyFrame team

Rated 5 out of 5 stars

I am so impressed with the custom-made…

I am so impressed with the custom-made frames from easyframe. They are gorgeous! The delivery and dispatch were swift and without any issues and the frames were packaged well for protection. Overall, great service and product! Thank you!

September 3, 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Cosmina,

Thank you so much for your lovely review! I’m delighted to hear that you’re impressed with your custom-made frames and that everything arrived safely and quickly. We take real pride in both the craftsmanship and the care we put into packaging, so it’s great to know it made a difference.

Really appreciate your support and I hope we can frame more of your artwork in the future!

Best wishes,
Nick @ EasyFrame

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