easyhome Reviews 

693
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 621 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally friendly, highly knowledgeable, and deeply patient throughout the entire in-store selection process. Consumers also note that purchasing furniture and various household items is remarkably smooth, exceptionally quick, and highly efficient, making it easy to find and set up desired products successfully. However, some people mentioned facing frustrating communication gaps, unexpected extra fees, or unusually slow delivery times when waiting for replacement items. A few reviewers were dissatisfied with internal management issues, occasional product defects, and unhelpful customer service responses regarding specific problem orders.

What people talk about most

Service

Clients share satisfaction on service, frequently praising friendly staff and smooth deliveries. Reviewers... See more

Customer service

People report positive experiences with customer service, noting that staff members are exceptionally... See more

Product

Consumers find product to be positive, highlighting stunning bedroom sets, great TVs, and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman i worked with was energetic, friendly and informed. He made my experience with your store a pleasure. This day and age when saving is harder than every. Your easy set fair pricing he... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing. I originally started dealing with Ridhima and then Cindy the store manager toke over. Both of the lady’s were very patient and explained the process and payments to me... See more

Company replied

Rated 5 out of 5 stars

I was in desperate need of a new livingroom set with a tv and a cool gamer set up for my husband. We had some credit issues in the past leaving us with more debt than we ever wanted to have, but we go... See more

Company replied

Rated 5 out of 5 stars

Hi the young lady's help me very well both help me in two different orders l got an yes its great an easy an yes l just gor my second order today an yes l am watching my new 65 inch TV an yes very nic... See more

Company replied


Company details

  1. Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

693 reviews

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4.6

All reviews

(693)

650 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Glad I came back I knew I can count on…

Glad I came back I knew I can count on my pal tj

August 9, 2026
easyhome logo

Reply from easyhome

Hi Pauline, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Quick and easy

Quick and easy! Ordered Saturday delivery was Monday! Delivery men and the rep at the store were amazing!

August 10, 2026
easyhome logo

Reply from easyhome

Hi Melissa, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great customer service

Great customer service

August 10, 2026
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Reply from easyhome

Hi Catherine, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Staff were very friendly and…

Staff were very friendly and accommodating. I didn't feel pressured for time. They were patient while I made choices and were willing to point out the best deals available to help me choose. Delivery staff were kind and time efficient.

August 4, 2026
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Reply from easyhome

Hi Lisa, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

It was a great experience

It was a great experience. The tech was amazing and the person that got me the TV Jennifer was absolutely a pleasure to work with and I can't say anything more than wow!

August 9, 2026
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Reply from easyhome

Hi Stephane, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

I DO NOT LIKE THE PRODUCT and was told…

I DO NOT LIKE THE PRODUCT and was told after the fact just before delivery that I wasnt able to get the 2nd item i ordered which was a big reason why I went with easyhome. I also was told after the fact just before delivery I had to pay the month in advance but also there was an extra fee for processing i have been a customer of easyhome in several cities for the past 16 years and havent had such a negative experience

August 9, 2026
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Reply from easyhome

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-528-3279 so we can look into this right away.

Rated 5 out of 5 stars

Caroline was very helpful and…

Caroline was very helpful and professional. She helped me get what I needed and all in a short time period.
Thank you Caroline.

August 8, 2026
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Reply from easyhome

Hi Douglas, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great store

Anyk was extra friendly and very helpful when I went into easyhome to lease a mattress. She was patient and courteous. The store has excellent furniture new and not too much more expensive than say Leon's or the Brick.

August 8, 2026
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Reply from easyhome

Hi Mark, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Very Friendly and clear instructions…

Very Friendly and clear instructions and easy to follow details and steps .Made this experience an amazing one .

August 8, 2026
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Reply from easyhome

Hi Allen, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Kindness

I have been involved with Easyhome for 3 1/2 years
I have rented a sofa, fireplace, two laptops, a vacuum and my air conditioner. I have also gotten a loan from Easyhome. The staff are very polite and helpful.

August 7, 2026
Unprompted review
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Reply from easyhome

Hi Lisa, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Like marry poppins 😁

Easy to Apply
Professional
Easy going
Eagar to complet to your demands
Easy payments personal to you
Very satisfied

August 7, 2026
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Reply from easyhome

Hi Muriel, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Candace was excellent and helped me out…

Candace was excellent and helped me out with all expectations and exceptional work. Thank you.

August 7, 2026
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Reply from easyhome

Hi Bill, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 2 out of 5 stars

Proceed with caution.

Everything started out great. Vanessa was quick to agree to everything. Quick to take my money. Quick to make promises that she would not actually be able to keep. 1) pay frequencies- we agreed to have payments come out on Thursday. They come out on Wednesday. 2) Delivery time was delayed by several hours and I had to contact the store to confirm. I live 12 mins from the store and it took almost 2 hours after she said they were on their way; for them to show up.
3) Installation. AS per the website set up is to be completed to ensure everything is working correctly. I had to set up a washer and dryer myself. As they deemed it a “liability”
4) I also had to help the delivery driver carry and direct the washer and dryer up a flight of stairs because they only sent one person. I was told if I wanted it delivered that I would have to help. I didn’t have much choice.
5) Attitude. When calling you don’t even get a Hi this is (insert name) from (location) I had to ask if I was speaking to easy home and then I got a reply that was annoyed.
Long story short. If not in desperate need of the appliances I would have definitely avoided this place. My payments are made on time despite the confusion and inconsistency of the information provided. False advertisement and misleading statements have tainted my view on easy home and as soon as I am able to arrange another option I will be returning their product.

August 7, 2026
Unprompted review
easyhome logo

Reply from easyhome

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-528-3279 so we can assist further.

Rated 5 out of 5 stars

Great service fast delivery

Great service fast delivery. Very friendly to talk to ..would recommend..excellent..5 star rating

August 6, 2026
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Reply from easyhome

Hi Nancy, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Customer service was good

Customer service was good, and the product was great

August 4, 2026
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Reply from easyhome

Hi Dwayne, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Sussex Easyhome

Sussex Easyhome, are really great people, all of them are wonderful people. They are always smiling! Calvin helped me with lowering my payments this month. I fell in a whole and felt like I was drowning, financially... im sorry for my financial burden. My fault.

August 4, 2026
easyhome logo

Reply from easyhome

Hi Susan, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

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