EasyKeys.com Reviews 26,933

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent customer service and efficient, quality service provided. Customers often highlight the helpfulness and responsiveness of the staff, who are willing to go above and beyond to ensure satisfaction. Many found the ordering process easy and appreciated the quick delivery of their keys, with several noting that the keys worked perfectly as expected. However, some people occasionally experienced issues with products not working, including keys that did not fit or function correctly, or orders that were incorrectly fulfilled. A few customers also reported confusion regarding order status, particularly with backordered parts, and some found the customer service to be rude or slow in resolving issues.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many reporting that keys ordered did not work, even... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process a breeze and easy to... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism, fast response time, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers reporting that keys worked perfectly... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as fantastic, wonderful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE: After my initial review, EasyKeys provided a 100% refund for the keys that did not work. Honestly, I did not reach out to them with the issue as I, unfortunately, get exhausted with chasin... See more

Company replied

Rated 4 out of 5 stars

**Update** After posting my initial review (included below), EasyKeys contacted me to remedy the situation. They apparently found they had made a minor mistake in cutting the keys (using software fo... See more

Company replied

Rated 5 out of 5 stars

I had an unusual metal cabinet key, and the first replacement keys I received did not work. However, the staff requested more pictures, and the second set I received fit the lock perfectly. So while... See more

Rated 5 out of 5 stars

Replacement Keys Fast. Ended up needing 14 keys for cabinets, they were shipped fast and free. I will absolutely order from EasyKeys anytime I need replacement keys for my company. I called to ask a q... See more


Company details

  1. #2 of 4 best companies in Locksmith
  2. #11 of 12 best companies in Handyman

Written by the company

EasyKeys.com provides replacement keys, locks and accessories for office furniture, filing cabinets, desks, cubicles, credenzas, cam locks, mailbox locks, padlocks, tool box locks and much more. Let us worry about the details, and relax knowing that your order is guaranteed, will most likely ship the same day, & can arrive by 10 am tomorrow! And if you can’t relax, we have real people to answer your questions via phone, email, and live chat.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Key didn't work in lock

Key didn't work in lock. I ended up going to a locksmith and replacing the lock in my toolbox.
Easykeys refunded my money...

August 8, 2025
EasyKeys.com logo

Reply from EasyKeys.com

Thank you for sharing your feedback. I’m sorry to hear that the key didn’t work as expected. We’re glad to hear that you were able to resolve the issue with a locksmith, and we appreciate your understanding. Your satisfaction is very important to us, which is why we issued the refund promptly.

If you ever need assistance in the future or have any questions, please don’t hesitate to reach out.

Regards,
Easykeys Team

Rated 5 out of 5 stars

I ordered a key to replace lost keys…

I ordered a key to replace lost keys for a gun safe. Initially, I received a key that did not work. after a couple of quick response emails, they discovered I had the reverse keyed lock on the safe EasyKeys immediately sent out the replacement at no charge, which worked great. Thanks so much to your team for the great service!

August 7, 2025
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Rated 5 out of 5 stars

Easy Peasy

It was a little confusing on how we were to order replacement keys for an office filing cabinet, but the EasyKeys website was just that - easy! Thanks for making the process a walk in the park.

August 5, 2025
Rated 5 out of 5 stars

Great Service

There was an error in my original order. Customer service resolved the issue quickly and efficiently. I appreciate the level of professionalism and care in getting it right.

August 4, 2025
Rated 4 out of 5 stars

Customer Service was excellent

Customer Service was excellent. I received the wrong style lock. (Simple mistake when order was pulled. Same part number with a P or S to indicate Pin or Screw.) Customer service handled very quickly for me and had the correct lock shipped.

August 1, 2025
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Rated 5 out of 5 stars

I took a big chance ordering cabinet…

I took a big chance ordering cabinet keys for these big cabinets at work that were lost or missing for some reason, I ordered the keys from easy keys and they arrived in 3 days and worked perfectly. So, people, if you loose your keys to a cabinet, look at the number stamped on the face of the lock and check out this website. I was blowen away when i discovered this company. Keep up the great work everyone! RUSS L.

August 1, 2025
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