UPDATE: After my initial review, EasyKeys provided a 100% refund for the keys that did not work. Honestly, I did not reach out to them with the issue as I, unfortunately, get exhausted with chasin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
**Update** After posting my initial review (included below), EasyKeys contacted me to remedy the situation. They apparently found they had made a minor mistake in cutting the keys (using software fo... See more
Company replied
I had an unusual metal cabinet key, and the first replacement keys I received did not work. However, the staff requested more pictures, and the second set I received fit the lock perfectly. So while... See more
Replacement Keys Fast. Ended up needing 14 keys for cabinets, they were shipped fast and free. I will absolutely order from EasyKeys anytime I need replacement keys for my company. I called to ask a q... See more
Company details
Written by the company
EasyKeys.com provides replacement keys, locks and accessories for office furniture, filing cabinets, desks, cubicles, credenzas, cam locks, mailbox locks, padlocks, tool box locks and much more. Let us worry about the details, and relax knowing that your order is guaranteed, will most likely ship the same day, & can arrive by 10 am tomorrow! And if you can’t relax, we have real people to answer your questions via phone, email, and live chat.
Contact info
11407 Granite St., 28273, Charlotte, United States
- (877) 839-5397
- info@easykeys.com
- easykeys.com
4.4
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top Notch Performers
Needed keys for a hitch lock, I had the master. They sent keys and it wouldn't even turn in the lock... so I let them know then they sent more keys... so I started investigating by taking out the shackle and seeing how the lock mechanism worked with the master key. So I actually got the first set of keys to work. They were going to send me a 3rd set of keys without hesitation. I felt like a dork but and offered to pay for the extra keys but they refused. I know they lost out on that one but their customer service was exceptional.
July 21, 2025
Advertisement
Excellent online transaction
Excellent online transaction. EasyKeys had exactly what I needed and they shipped it quickly.
July 22, 2025
Wrong product again
Wrong product again. And that’s because I sent pictures of wrong key and key I needed. Received the exact same key second time.
July 22, 2025
Reply from EasyKeys.com
Thank you for your feedback. We’re sorry for the continued inconvenience and confusion. Please note that the "2" stamped on the key is not a part number and does not indicate the key type.
We’d be happy to look into this further if you’re able to provide a couple photos of the key you received in the reshipment. That would help us better understand the issue and possibly find a suitable solution.
However, if you prefer to move forward with a refund, we completely understand and can process that for you as well—just let us know how you’d like to proceed.
Thank you again for your patience.
Best regards,
Easykeys Team
Cam locks fit perfectly
Cam locks fit perfectly, fast shipping it’s nice having one key for the entire rv!
July 22, 2025
Credit
My first order was Aug. 27,2024 for $21.53 but I only received credit for 12.80 but returned the entire order that were the wrong keys. The keys I received had no number on the plastic bag or the wrong keys, even though I sent the correct ID number like I have in the past. I am still requesting that additional credit to clear up that order.have been sick n not able to stay on top of mail.
April 4, 2025
Reply from EasyKeys.com
Thank you for reaching out, and we hope you're feeling better soon.
We reviewed your original order from August 27, 2024, and can confirm that the keys returned to us were 5140 blanks, which matched the part number that was purchased. Based on the details provided, it appears that the incorrect key blanks may have been ordered initially, and your most recent order for 5141 blanks suggests the correct part was later identified.
As noted in our return policy, when incorrect items are ordered, a 25% restocking fee is applied, and shipping costs are non-refundable. This accounts for the difference in the refund amount you received.
We appreciate your understanding, and if you have any questions about future orders or need assistance verifying part numbers before purchase, we're always happy to help.
Regards,
Easykeys Team
Advertisement
Keys did not work
First set of precut keys didn't work
Replacement blanks, (generic) keys locksmith informed me, will not work for this specific lock. Unfortunately, product did not work for my needs.
July 21, 2025
Reply from EasyKeys.com
We're very sorry to hear that the keys didn’t work for your lock.
Based on the photo you provided, the blank we used appears to match your original key, and this is not a blank we typically encounter issues with. However, we understand your frustration, and since we don’t have an alternative option available, we’ve gone ahead and issued a full refund for your order.
We appreciate you giving us the opportunity to try to help, and we're sorry we couldn't provide a better outcome in this case.
Regards,
Easykeys Team
Ordered a replacement key for a Husky…
Ordered a replacement key for a Husky toolbox that we lost in our move. First key did not work. I sent pics of lock and first initial key that they had sent. They sent a second key, which also did not work. Fortunately, we did find the original keys for the toolbox.
July 21, 2025
Reply from EasyKeys.com
Thank you for your feedback, and we're sorry to hear that the replacement keys didn't work out as expected. We truly appreciate you giving us the opportunity to try and resolve the issue.
We’d love the chance to review the issue further by comparing your original key to the ones we sent. If you're able to share a photo of the original key alongside ours, it would help us better understand what went wrong.
In the meantime, we're happy to issue a full refund for your order. We’re glad you were able to locate your original keys, and we appreciate your patience throughout the process.
Best regards,
Easykeys Team
The RV dealer wanted us to buy a key…
The RV dealer wanted us to buy a key replacement policy for a few hundred dollars. Replacing directly through you was only $13 for 2 keys. Great experience!!
July 21, 2025
The key did not work at all!
The key did not work at all!
It went into the jetway but turned in no direction!
July 10, 2025
Reply from EasyKeys.com
We understand your frustration. We strive to provide a seamless experience for our customers, and it's disappointing to hear that you encountered an issue with the keys. We would like the opportunity to fix the issue!
Help us, help you – send us photos of the keys that aren't working along with photos of the lock faces to info@easykeys.com so we can identify the issue.
Regards,
Easykeys Team
Advertisement
My first key did not work
My first key did not work, so they sent me a new one and it worked. Very helpful!
July 18, 2025
Phenomenal Customer Service
I needed a replacement lock for my desk file cabinet, but couldn't fine one. I messaged EasyKeys and they identified the lock, key, and sent me a link to purchase (which I did). My first shipment didn't arrive. I called customer service and they sent me a replacement without question. The lock was a perfect fit and now my file cabinet is secured. Recommended!
July 15, 2025
Great customer service and fast return…
Great customer service and fast return time. Had a miss order and was caught and fixed right away before the items where shipped.
July 17, 2025
Return postage is outrageous.
The first key I ordered for the mailbox worked but rough to pull out. It was quite expensive. The second key I ordered for my padlock did not work at all. To return it in the padded envelope as instructed, UPS wanted to charge me $15! This is really a ripoff for the customer! Not a sustainable way to do business. I see in the response to my post you say you can mail it in a first class USPS envelope. Not a good idea! While it's possible to mail a key in a USPS envelope, it's strongly discouraged. Keys can easily damage the envelope and get lost or cause jams in the automated sorting machines. A padded envelope, small box, or tube is a much safer and more reliable way to mail a key. Unfortunately that is not affordable!
July 30, 2025
Unprompted review
Reply from EasyKeys.com
We’re sorry to hear about your experience and appreciate your feedback.
You're not required to return the key using UPS—a USPS First-Class Mail envelope works just fine and is much more affordable.
Please feel free to reach out to our Customer Service Team with your order number, and we’ll be happy to look into a refund for the non-working key and assist with the return.
Regards,
Easykeys Team
Advertisement
Great service
Great service, had issues with 1 key out of 4 and they cut a new one that worked great.
July 18, 2025
Customer Service
Even though we were unable to get a key that would work, their customer service is phenomenal. They made multiple copies trying to get the right key. A full refund was issued without even asking. They went over and above what one would expect. I would highly recommend them to anyone. Fantastic team.
July 16, 2025
Great service!
July 15, 2025
Your quick response on sendin me keys…
Your quick response on sending me keys that don't fit and the solution of paying for shipping was fantastic it was mailed quickly to Hawaii and I received it within a reasonable time to use my cabinet drawers for work thank you thank you thank you I'm so pleased!
July 17, 2025
Advertisement
Keys didn’t work twice no tefund
Keys didn’t work twice, your not reading my emails and your ignoring my asking for a refund. And I’m a repeat customer.
July 17, 2025
Reply from EasyKeys.com
We're sorry to hear about your experience. We did respond to your email and confirmed that your refund was processed on 7/25/2025. We truly value you as a repeat customer and apologize for any confusion or frustration this may have caused.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Perfect fit.
Once I added some graphite to lock, key fit perfectly and now I have a cabinet that I can lock with ease.
July 16, 2025
friendly & timely
got the order out quickly, in addition they reshipped a key because originally gave them the wrong number and only charged me for the shipping
July 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.