Easylife Reviews 152

All I can do is confirm what has been previously said. By completely dishonest means this business has taken hundreds of pounds from an elderly ladies bank account. Why on earth has the company been allowed to continue in "business"?

Read all the other reviews, which all say the same. If you buy from the Easylife catalogue you will find, sooner or later, that money is taken out of your account by an affiliated company such as Rewards Club, who are a legal, but scammy ‘subscription service’. They can legally get your account details and sign you up to a subscription to something like Gardeners Club, without your express consent. Often you will have had a phone call from someone saying “Is that Mrs X of 23 High St”. As soon as you say yes that is enough; you are subscribed without being told. You may receive a letter confirming this, you may not. But if you don’t cancel it they will take money regularly out of your account.

The worst thing is is that they get access to your actual bank account number, not the long card number, so cancelling your card will have no effect; they will just continue taking money out of your account.

Morale: never say who you are in the phone to someone you don’t know or trust.

My 84 year old friend ordered from these scammers last year. She has had three lots of money taken out amounting to almost £200 although she hadn't placed further orders. When she queried it, they refunded two recent payments they had taken, but because she doesn't do emails, she had to write a letter to get the other one refunded which was taken out of her account last year. She is very distressed

The comments here says it all. The fact this company do not respond to comments surely means you should avoid at all costs. An elderly friend wanted to order from Easylife but knowing she would not be at home asked if she could use her name but my address for delivery. We live in different areas with a different postcode. I agreed. On planet earth there is only one reference to my friends name and my address and that is with Easylife. Yet within days begging letters started from various charities asking for money. Other catalogues dropped through the door too. Each was addressed to my friends name at my address so the only source for this must have been Easylife. Avoid like the plague!

Last week I was going through my 83-year-old father's finances and discovered that over the last twelve months, between Easylife and Premier Offers Direct, they have taken just under £2.5K from his bank account. When my daughter called them, it was claimed that this was for membership of over ten "Reward Clubs", all with annual fees. I do not believe this was done with his knowledge and cannot trace any correspondence. He no longer drives so wouldn't benefit from the Motorists Club, nor the Gardening Club as he lives in a flat with no garden!

Apparently, they only spoke to him on the phone, so when asked for any evidence of him agreeing to this, they couldn't produce any and closed ranks refusing to discuss if any of these transactions were for legitimate orders. They have now been reported to his bank's fraud team and all the money has been refunded/claimed back. We are having to get new bank cards and change his phone number to ensure that there is no chance of them (or indeed anyone else) gaining access to his money or defrauding him again.

I have found evidence of Easylife being fined twice by the Information Commissioner’s Office for breaching customer data, as well as many other people reporting situations like my father's, including a recent article in The Guardian. In most cases this involves elderly or vulnerable people, which is even more despicable. I would recommend families to sign up their relatives to the Telephone Preference and Mail Preference services to give them some protection from fraudsters like this.

Absolute scammers. I bought one item and they have been regularly taking money from my bank account without my consent since. AVOID AT ALL COSTS

I mirror all the comments below.. This company need shutting down.
Because most of the money my elderly mother had solen was recovered, Action Fraud were not interested.. Which means they can continue scamming and selling card details.
I have reported this to BBC WATCH DOG and would urge others to do the same

My 97 year old Mother had been a good customer of Easylife and last bought goods off them March 2021. As she became ill in June 2023 I started taking over her finances. I noticed in September 2023 and October 2023 payments going out to Easylife. Basically someone from Easylife phoned her July 2022 and told her what a good customer she was and would get a £10 voucher. My Mother could not hear most of the conversation but kept asking is it free. She was signed up to two rewards clubs over the phone and had over £550 taken out of her account until I stopped it in October 2023. After many weeks of fighting this company I have managed to get the money refunded. It took many weeks to get them to reply even though they had a signed letter of authority they only every replied to say I could not act for my Mother under data protection. I would advise anyone if you are ordering goods from this company make sure you are not inadvertently signed up. Easylife has been fined for breaches regarding data protection by profiling elderly people then using the information. This happened between October 2022 and Spring 2023 the first payments were taken out of my Mothers Account September 2022. My Mother was a good customer of this company especially through lockdown and this is how they rewarded a loyal customer who was in their late nineties and hard of hearing on the telephone.

After a purchase, I was stealth enrolled without my permission into some sort of subscription at £18.50 a month and didn't notice for 2 years.
I contacted Easylife and was passed onto what appears to be a different company. They have said they are going to refund the payments but I've seen nothing yet

I have been having trouble with Easylife for two months now. I was charged for services I had not received during June, for which I received a refund in July, but then I was charged £18.50 on 07 July for a service which I had already paid for on 18th June. I have contacted Easylife by phone who say they will refund the overcharging but I have to wait a month for my next credit card bill to see if this has actually happened.

This company is disgusting, preying on vulnerably elderly people. My father bought ONE pair of bedsocks for my mum worth £18, and has since been signed up for multiple 'clubs', each of which he cancelled within the trial period. However, they are still charging him for each 'club' and constantly signing him up for more. He has currently paid them upwards of £400. When phoned they acknowledged the accounts had been cancelled, but I had to email with details of payments taken in order to get a refund. The short text-only email I sent was returned as 'too large' to be delivered. A second shorter email was returned for the same reason. An absolute scam. I will be taking this up with Trading Standards and seeking legal advice, and strongly recommend no-one purchases anything from this company.

DO NOT USE THIS COMPANY . THEY STEAL FROM THE ELDERLY ONCE THEY HAVE THEIR CARD DETAILS . SOMETHING NEEDS TO BE DONE . THEY TARGET ELDERLY PEOPLE .

My elderly grandparents ordered one item over 2years ago but after my grandfather's death recently we discovered that for the past year they have been taking £10 a month out of their account and in January took out over £50 my nan has no idea how to use the computer and my grandad hasn't been able to for the last year and a half so we have no idea what they have been paying for after countless emails and phone calls they requested the death certificate but still won't tell us what they have been paying for, bank have notified it wasn't a direct debit and they have just been taking the money out and they advised we go forward with fraud squad look forward to seeing what they say!!!!

My grandparents in their mid 80’s have been charged £18.50 per month for the past 6 months
They have no clue what they are paying for. This company is fraudulently taking money from elderly people who have at some point naively provided card details over the phone

Disgusting

Fortunately I was able to block future payments through the bank

I have had a very similar experience as other people on here. My elderly mother purchased some goods from Easylife in April 2021 and from that date onwards they charged regular amounts to her credit card for (it turns out) a subscription to a Reward Scheme (£69.99 annually), a subscription to Perx magazine (£18.50 monthly) and a subscription to a puzzle magazine (£17.99 monthly). On one occasion she had been twice in the same month. She cannot remember agreeing to these subscriptions and has never received the magazines. When I queried this with Easylife they would not confirm how my mother had made these agreements. they would only say she must have either a) ticked a box on the order form or b) verbally agreed over the phone. Just over £800 had been charged in total. However, the lady on the phone immediately offered to refund £288.44 (before I had even asked). I then followed this up with an email and requested a refund for the remainder and within a matter of days my mother received refunds for the total amounts charged. The speed and ease at which Easylife agreed to this makes me think they knew perfectly well that they weren't entitled to charge these amounts, but were continuing to do so for as long as they could get away with it. I am not sure if this is deemed to be fraud, but it is definitely sharp practice, taking advantage of a vulnerable person. Incidentally the lady I spoke with was very rude and offhand - but if she is dealing with these kinds of complaints each and every day there is no wonder!

Please sign the petition at Change.org 'Stop Easylife Group ripping off elderly & vulnerable'

My 82-year old mother just discovered that she's paid £120 for a 'subscription' that she never knew about, after purchasing what she thought would be a one-off item hardware item last year. A quick poll of her friends found that many of them have had the same experience. They've been conning people for years. It's blatant that this company targets the elderly from reading the reviews here. They should be shut down. It boggles the mind to think that these kind of scams are tolerated in 2023. They will keep on doing this until a bunch of people organise a Group Action lawsuit. If my mother isn't refunded soon I will organise one.

They keep pestering me to have some kind of vouchers, with the intent of signing me to a yearly subscription fee. I have told them many times in the past not to bother me, and still they keep phoning. Blocking the number is pointless as they change the telephone numbers.

A year ago Easylife took a direct debit from my elderly blind mothers account. Apparently she took out a "membership that she didn't ask for. I cancelled in January and got acknowledgement and then, randomly in August, payments of £18.50 went out of her account once and then twice a month!
I emailed to cancel - no reply and the phone system doesn't go through to a human. Watchdog needs to know about these fraudsters

My father in law is 97 and just had to go into a home. Dealing with his paperwork I was puzzled by the amount £18.50 being paid out to “Easylife Kent” monthly. Strangely two months nothing taken then resumed again. My niece found these reviews on Trust Pilot and pointed them out to me obviously these people are despicable crooks abusing vulnerable people. The amount of money is the same and he is too frail to have realised that he was being conned. How many others have been tricked in this way please do not shop with this company!! I will report them and so should others to get them shut down.

My late father was conned into their monthly magazine and payments initially were taken monthly but this has since increased with them taking £18.50 weekly!!!!
They are basically stealing money from the elderly and should be shut down immediately.