Easy Live Auction Reviews 766

Used easylive platform for years and enjoyed it. Earlier in 2025 bought a lot from halfway auctions in Bradford and had a family emergency and couldn’t collect the (£10) lot by the end of the week (auction houses stipulation)

I phoned them and apologised and explained my circumstances and said I could come early next week to pay and collect. The staff on the phone were totally unsympathetic and informed me that I would be banned from any of their further auctions and they would flag my account as a non-payer. I felt like this was unreasonable and rude but it’s their business.

I am disappointed to learn that being flagged as a non-payer means new auction houses on easylive platform will no longer approve me for auctions. This is hurting my business as a critical time of year.

I have never had an issue before with ent auction house and can no longer recommend easy live platform as they offered no help in finding a resolution.

My actual review is one i have to leave after reading customers reviews. Maybe if the bidders read the terms and conditions of the individual auction they want to bid with, a lot of these complaints would not be made. Each auction has their own shipping procedures, and also their own charges. We give quotes which the bidder may or may not agree with. It is up to them to make that decision, we have wages, electric, water, rent to pay out, we are not sat in our kitchens doing the packing....in fact we would prefer bidders to collect or send there own couriers ....but please do not say we are obbing you. Its a quote, if you do not agree, then send your own courier. Has for the auctioneer knowing there is a bid on a lot.....well thats why its called an auction....

There are quite a lot of reviews on here that do not make sense, you cannot blame Easylive for Auctions own rules. Read them before you bid, if you dont agree then dont use that auction. But please remember, its an auction and most things are 2nd hand and have faults, best thing to do is get of backside and actually come and view them in person.

A company who believes everything an auction says without asking for evidence of fact ,despite having years of no problem transactions, spending thousands ,I was forced to close my account after being unable to register for auctions ...complaints dept very rude and frankly useless...do yourself a favour ,use the saleroom. Com instead ,much better user interface ,less glitchy and excellent customer service than these cowboys

I recently had an unfortunate issue with an auction house, and the team at Easy Live Auction handled the situation professionally and promptly. Their support was excellent and really helped bring the matter to a fair resolution so far. The platform itself is fantastic easy to use, reliable, and a great way to take part in online auctions. Highly recommend their service to anyone buying or selling through auctions online.

First time using an auction, and experienced an incorrect charge of custom charge of vat on a item free of vat & capital gains tax.
Supplied with ref 108482 & told to contact auction house.
Easy live auction, failed to respond but will take your money. Someone has to take accountability !

I am leaving an extra star because they did respond quickly and responded to a follow up email which gave me their version of the bidding. They say I bid for three items. For two of those it is true and for one it is recorded accurately, another one they say I bid about a third of what I did and was outbid, immediately after the bid it said I had bought the item. The third item I did not bid on yet they say I had the winning bid.
In the afternoon I went to the same sale in person to bid on another item. This is was an auction with over 800 items, a lot getting no bids or going for £5 or less. On average they were going through at about one item every 30 seconds although for some of the "valuable" items it slowed. I observed a long pause as they tried to sort out a problem with an argument about an internet bid for a high cost item. A screen showed the internet bids coming in and it was chaotic, the hammer went down and then there was another internet bid, the hammer went up and bidding resumed.
There is no way I would ever use this site again. This time I was lucky because the item I didn't bit on is something I can use. But next time I would probably end up with a collection of books by Nadine Dorries for half a million, when I had actually bid on a Ming Vase.

This is a warning for anyone thinking of joining easylive as an auction platform!
I have had a terrible experience with them.
There are a lot of problems with their services in my opinion.
Looking back over the last year I spent a huge amount of money time and effort and frankly I am very relived that I have got out of their grasp. The system was just an endless billing process from them for basic services which I couldn’t get to work without days of studying!
Their system is incredibly poor and complicated and they charge you so much and unless you pay your basically not visible to customers.
So beware very expensive and very difficult to use and the training was short rude and limited. If you don’t get it they start charging for training you in their systems when you have already paid them!
So my advice stay away from easylive if you are an auctioneer needing a platform!!

Don't tell me I've won when I haven't. I would have bid higher if I wasn't sat there thinking I'd got my partner a lovely present on behalf of our 18 month old girl...PS she's a very well regarded nurse, did you bang your pots and pans!

An easy way to enter the world of auctioneers without the need for personal attendance.

NEVER EVER EVER GOT MY ITEMS !
They created a Royal Mail tracking number but never ever ever sent it ! , they need the money more than I do obviously 🙄.
If you look they get the same people to leave positive reviews from there last negative reviews over and over again to try to get there % rating up , on the 21st to the 22nd about 30 people left reviews? (Very odd ) lol 😂.
Just watch your money with these as in the end they will hold all your items you won and not send them until they think they are up !.
I won a smashed clock (threw it in bin 🗑️ when i unwrapped it !) & won a JVC camcorder that was collected from a dump I found out ? , they apparently sell many many items from the dump as someone has told me who has similar problems and experience as to what I have .

Easily the best auction site.....very user friendly and well laid out.....beats the Saleroom in to a cocked hat.
In fact If I am doing a search on Saleroom I check if its also on Easylive.....because its so much easier.
Not sure why Auction houses go on Saleroom....the lay out is terrible AND its more expensive....I really don`t get it.

I am not quite sure…. Is it easy live, or….
Is it liskeard auctions…..something is definitely not right! A lot of people have commented on this too!….
Is there anyway this auction can be monitored?

Appalling service, via mobile phone, their site kept crashing and the live bidding chance was missed, my mobile worked well in every other way, and they wouldn't accept any responsibility.
Avoid

Great Site, Fairly easy to use, But I find the essential information hard to find, Eg Payment information for selling, I can't find a Ledger of my sold items anywhere...

There seems to be a 'Lull in communication' between the Auction House and Easylive, And often essential information is missed

Very efficient service. Overall very helpful from condition, extra phots etc and swift in packing and sending goods. Excellent staff.

Not only is this site super easy to use but their customer service second to none.
Service industries should take a leaf out of this company’s book.
Brilliant.

The actual site generally works well. I buy a lot. However their relationship with the 100s of Auction houses appears highly unregulated and totally hit and miss. The Auction houses can pretty much do as they please. The biggest 2 issues being extremely inflated packing and posting charges being slapped on items by auction houses. There are no controls in place so each Auction house can charge and use what they want. After you've paid them commission often of 30%, many places will take several times the actual postage costs to pack and send. Something needs to be done to reign this in.
Number 2..The auction houses can simply block you from ALL the other auction houses on the platform for whatever reason they want and no matters who's at fault. Easy Auction will do nothing to help. No investigation, no help.
These issues must be sorted out because the customer is being let down.

Customer service is shocking. They said I bid on a lot which was impossible for me to do as was on a long drive and have witnesses to this. Contacted auction house which wasn’t helpful. Made to pay and take a lot I didn’t even want and didn’t bid on. I will never use again as they are always right and customer always wrong 😡😡😡