EasyParcel Reviews 121

Very bad service. Package was not collected for weeks after payment. Customer service also lousy. Receive a call from their pick up agent, didn't came for it and when call and whatsapp, he never answer.

DO NOT USE EASYPARCEL COD OPTION!!
YOU CAN NEVER WITHDRAW THE MONEY AND IT WILL BE ABSORB AS EASYPARCEL PROFIT!!!! YOU CAN NEVER GET APPROVED FOR YOUR ACCOUNT VERIFICATION!!
FUQN SCAM COMPANY -- LODGE A POLICE REPORT, KEEP ALL EVIDENCE AND REQUEST RM5000 COMPENSATION FROM MAGISTRATE COURT THEN ONLY THEY WILL START ISSUEING PAYMENT FOR YOUR RIGHTFULL MONEY!!!

Absolutely slow and inconsistent customer service. They took over a month to solve a refund issue because the parcel wasn't delivered. I have sent 2 parcels, both rejected for the same reason. 1 gave me a full refund and the other gave no refund and even charged a return fee. Lol. Absolutely bollocks. And they don't reply to your emails when you send them anything, they only reply when they want. A snail service. Even letters with pigeons would reach faster. Here, Easyparcel, I promised I'd drop a review for your ridiculous service, you're welcome.

I have requested the courier service to pick up my parcel on 19/12, until 24/12. Also, no action has been taken to pick up my parcel. also most delay 5days, and I have been daily reporting several times, they have no feedback from Easy Parcel! Avoid It People!

always us weight discrepancy to charge me extremely a lot of money. They claim that my parcel should be 18.72kg instead of the 18kg I booked. The rate for 19kg I should be charge RM30.60, BUT they charge me RM44.11. And when I question them they ask me for the photos of my parcel to twist the main focus of this issue. I didn't even try to argue about the weight difference they claim since the parcel is long gone into customer's hand. I just need an explanation why RM1.50 price difference they charge me RM15 instead.

Scam company. Lost a parcel. refund nothing. customer service is non existant. Please do not use their service.

EasyParcel did not liaise with the shipping company regarding invoices. Parcel stuck at local customs for 2 weeks with no updates.

Worst ever customer service I have ever come to, please don't use their service or you will regret it. First try and parcel lost, then 10 days no reply. Didn't even bother explain what's the process next for me as customer. Been talking to AI for 10 days and no result. Need to keep pushing them even until now not yet resolve. if there's a choice for me to not give any star, I will do that because they don't deserve any star at all. You know there are red flags when they take off all the comments and reviews in their social media. Word of advise, please DO NOT USE THEIR SERVICE

I made a HUGE MISTAKE BY CHOOSING THEM AND LOST A LOT OF MONEY!

I am still so angry - they cancelled two shipments that were meant to be picked up for absolutely no reason at all and no compensation or refund! Customer service is absolutely no help at all - they are practically non-existent! BE CAREFUL AND DO NOT CHOOSE THEM!

This company is a HUGE SCAM! AVOID AT ALL COSTS!

Terrible service. I requested a pickup and waited for 1 week and still the pickup hasn’t come yet. I tried calling the customer service and texting and they don’t pickup. Absolutely horrendous. DONT USE EASYPARCEL

Usually i go send parcel myself. I have been doing this manually for few years now. But this few days my transport brokedown. So i opt to try easyparcel as they say have free pickup. Made my order and waited the whole day but nobody came yet when ask customer service, they say already failed to pickup 3 times. What? There were 3 persons sitting at the living area the whole day waiting for pickup. But nobody came. And if u give pickup service, you wont call or notify when u are coming / arrive? Whats the point if ur customer have to literally wait for pickup and cannot do anything else? Waste of time. Waste of money. The system need you to topup a min of rm28 and its not refundable. Very bad service. Stay away. Mark my word.

I SENT A PARCEL TO THE USA ON 23RD JUNE, THEY SENT IT TO UK. I REALISED ON 3RD JULY RIGHT BEFORE ETA, TOLD THEM SEVERAL TIMES FROM THAT DAY NOT TO DELIVER BECAUSE I HAD TO RE-SEND ANOTHER ONE TO THE BUYER DUE TO LATE DELIVERY. THEY DID NOTHING, ON 23RD JULY THEY TOLD ME THEY HAD DELIVERED AND CANNOT BE STOP, NO PROOF OF DELIVERY. THE RECEIVE IS IN THE USA, THEY SEND IT TO UK AFTER ONE MONTH, I STOPPED THEM ON 3RD JULY, THEY CAME BACK TO ME AND SAID ALREADY DELIVERED ON 23RD JULY AND CANNOT BE STOP? EASYPRCEL REFURED TO EVEN ANSWER ME WHATTHE PARCEL WAS LATE FOR MORE THAN ONE MONTH, AND REFUSED TO REFUND ME BECAUSE I HAD TO SEND OUT TO ITEM FOR ONE ORDER, INCURRED 2 COST OF ITEM AND 2 INTERNATIONAL SHIPMENT

Wasted 1 hour talking to an incompetent CS Yashini on their site. Simple question cannot be answered, most likely avoiding question to avoid liability. Incompetent company that basically serves as a leech creating a "marketplace" that adds to the issue rather than solving an issue.

❗❗❗❗❗❗❗Please attention everyone

I would not give this company any stars❌❌❌

if you want to choose this TERRIBLE company, please read my personal experience.My case has not been resolved for 3months!

👉Day1 19/12/2024 start file a claim untill today 12/03/2025

In 04/11/ 2024, a document was sent (via UPS)to the UK by a easyparcel company, but the document was lost on the way. After UPS verification, it was confirmed that it was lost.

At the same time, I also provided evidence such as all the documents and the value of the documents.19/12/2024
They replied that it would take about 28 days to process the compensation inquiry.
I have sent emails to inquire many times, but all the time the reply was "in progress". Then I emailed UPS to inquire about the compensation issue. They replied that
👉they had already settled it with Easyparcel and the compensation amount had been transferred to them.👈 Until today 12/03/2025 3 months after I applied for the claim, I asked easyparcel again, and their reply was that it was still in progress, I personally emailed UPS twice to confirm that the compensation had been transferred to them.I have the emails to prove it!

👉They have been delaying compensation, unwilling to pay for the lost insurance, and even withholding the lost goods and shipping fees that UPS should have transferred to me.,

Now that something has happened, they will just keep delaying solving the problem.When they see other customers leaving negative reviews on Google, they will ask them to email them so that they can solve the problem as soon as possible. This is the way their company works. They will only ask customers to email them but they will never take the initiative to follow up on the matter!!

❌The worst scam company in the world❌

Easyparcel platform definitely the best. It is user friendly which allow me to compare all courier options in one platform. Plus, the support team is very responsive and always helpful to my inquiries.

Definitely highly recommended especially to small business out there

🚨 WARNING: WORST COURIER SERVICE EVER! 🚨

I have had the absolute worst experience with EasyParcel, along with their City-Link and Flash Courier services. If you value your time, money, and business operations, STAY AWAY!

🔴 Repeated Missed Pickups
Both City-Link and Flash Courier have failed to pick up parcels multiple times, not just once or twice, but at least FOUR TIMES! I have followed up relentlessly, only to be met with constant delays and empty promises.

🔴 HORRIBLE CUSTOMER SERVICE

Live chat? Useless! Agents either don’t reply or keep giving generic “we will remind the courier” responses with zero action taken.
Email? No response!
WhatsApp? No reply!
Tracking numbers? Suddenly "invalid" after delays!
🔴 MONEY TRAPPED IN THE PLATFORM
After all these repeated failures, I requested a refund—and guess what? No refund, no response, nothing! EasyParcel is holding onto my money despite providing the worst service imaginable.

This is completely unacceptable for a professional courier platform. The lack of accountability, transparency, and reliability is beyond frustrating. Business owners, beware! Don’t waste your time, effort, and money on a service that does not deliver.

I have officially given up on EasyParcel. Save yourself the stress—use a different courier! 🚫📦

User-friendly platform and wide courier options make it great for small businesses and individuals. Highly recommended for hassle-free parcel delivery.

The bulk order easy to use and price inexpensive.

I used the platform for an urgent delivery as I need to deliver my parcel before my wedding day. But when I walked in to X courier branch, it was expensive. So I used EasyParcel and got way cheaper price. The booking also was very smooth. Will definitely use it again.

Claimed to be the cheapest international rate but priced tripled from other reliable courier with same delivery time. Nowdays yo many services doing self claim such no.1, the best, the cheapest...but in reality they all the worst.