Easy Pass Tours Reviews 241

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Thank you Easy pass tours , The very charming and informative Matt took us up the tower on a skip the line tour , i was wondering if it really was skip the line , but skip we did , well worth booking... See more

Rated 4 out of 5 stars

We decided at the last minute to visit the Eiffel Tower on our final night in Paris. The ability to avoid the ticket queue by using Easypass Tours was very useful. The office is situated about five mi... See more

Rated 5 out of 5 stars

We booked an Eiffel Tower tour a day out and quickly received confirmation and direction on how to redeem tickets. Met lovely energetic young staff who quickly got us organised. Our young American g... See more

Rated 5 out of 5 stars

The small group Eiffel Tour with Easy Pass was FUN, educational, and a delightful way to spend our first evening in Paris. Justin, our guide, was friendly, knowledgeable, and considerate. The weathe... See more

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4.6

Excellent

TrustScore 4.5 out of 5

241 reviews

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Rated 5 out of 5 stars

The Eiffel Tower and Sarah made for a perfect tour!

This experience was excellent! The Eiffel Tower is magnificent and with the skip the line service and Sarah's insightful information and humor it was really exceptional. This was a dream come true for my daughters. I wouldn't tour the Eiffel Tower any other way!

June 19, 2014
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Rated 5 out of 5 stars

Fab tour

Sarah was incredibly knowledgeable about all of Paris's key sights. I felt a bit cheated after the tour that I hadn't given Paris the time and respect it needed to visit everything properly. Only after talking with Sarah did we realise we hadn't scratched the surface.
Next time we'll be returning with proper tours booked from the outset.
The Tour Effiel was much more than just about the tower. A must for anyone visiting Paris.

June 18, 2014
Unprompted review
Rated 5 out of 5 stars

Made our trip to the Eiffel Tower Perfect

We had such an amazing time. Our tour guide Allison was extremely friendly and knowledgeable. We had no idea we would be getting such a history lesson while we were on our tour. In additional to cutting the entire line (which was amazing) we went to the 2nd floor of the tower. She gave us a 360 degree tour with facts about each side of the city. It was truly great. We will never forget our trip to the Eiffel Tower!

June 18, 2014
Unprompted review
Rated 5 out of 5 stars

Personal service that felt like we had a friend in Paris.

I contacted Easy Pass because I thought I had not recieved our confirmation number. They resplied within minutes that they would look into it. I then found their original confirmation email in my spam folder. I emailed Easy Pass to let them know. The personal and friendly response I received felt like I was corresponding with an good acquaintance. I am sure the tour will be as good as the service.

June 16, 2014
Unprompted review
Rated 5 out of 5 stars

Dodge the queues in style

Informative guide educated and entertained us while we got to skip the lines at the tower. Ben made the time fly by and kept the adults and our two girls aged 7 and 11 entertained

June 16, 2014
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Rated 5 out of 5 stars

Lively tour guides, well informed and very personable. What a delight to keep us company!

Our tour guide (who's name ellipses me but I recall his features vividly. A brazilian guy with curly hair who did the versailles day trip with us and also mentioned that he also does the Eiffel tower trip) was very friendly and personable. We were a few minutes late and had missed our group and he was more than accommodating when he allowed for us to join his group for the rest of the day. He was well informed with most of the general knowledge and history of Chateau Versailles. Although a few curve balls were shot at him with innocuous questions from all too inquisitive americans, he was quick on his feet with answers and was the first to admit if he didn't know the answer. That was much more appreciated, in my opinion, rather than feeding us with made up stories. All in all, I was very pleased with the services and I have already suggesting Easypass Tours to a few of my friends with their upcoming Paris trips. I hope they have the pleasure of being shown by this lovely gentleman although I'm sure any one of them will be equally as good.

June 12, 2014
Unprompted review
Rated 5 out of 5 stars

As expected

We had terrible weather for our Eiffel Tower tour but the staff were great and did their best to make us feel welcome and keep experience as specials possible. Informative friendly and helpful staff.

June 11, 2014
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Rated 4 out of 5 stars

Useful if you're pressed for time

We decided at the last minute to visit the Eiffel Tower on our final night in Paris. The ability to avoid the ticket queue by using Easypass Tours was very useful. The office is situated about five minutes walk from the Tower and provides WiFi, drink machines and spotlessly clean toilets; very handy after being out walking all afternoon. If you're pressed for time (especially during peak periods), Easypass Tours is a great way to go.

June 10, 2014
Unprompted review
Rated 5 out of 5 stars

Easy Pass Tours provides top notch service and the best tours!

I was introduced to easy pass tours by the owner, David Mebane. I had mentioned I was coming to Paris, along with my daughter and niece, to celebrate my daughter's high school graduation. He suggested we utilize Easy Pass Tours, to familiarize ourselves with the city, by taking a bike or segway tour. We took advantage of the Eiffel Tower, skip the line tour, as our time was limited. We signed up at night, because we wanted to see the "City of Lights". We arrived early, enjoyed the space and before long we were on our way to the Eiffel Tower. The walk was quick! We had an awesome tour guide, she gave us some history on the tower, most of which I had read and few facts I was not aware of. She explained the process about our tickets and away we went. The process was convenient and we maneuvered with ease. I would utilize Easy Pass Tours for all of our tour needs upon our return visit!

June 10, 2014
Unprompted review
Rated 5 out of 5 stars

Very friendly welcome and excellent information and instructions about our tour.

We booked an Eiffel Tower tour a day out and quickly received confirmation and direction on how to redeem tickets. Met lovely energetic young staff who quickly got us organised. Our young American guide was really informative and friendly. Well done team.

Qsubsequently have seen Fat Tires tours operating in London - looked equally well run and informative.

June 9, 2014
Unprompted review
Rated 5 out of 5 stars

Easy-peasy indeed!

I searched the internet to find a place to buy tickets for a few attractions in Paris in June. Just want to skip the lines! And I discover Easy Pass Tours on the web. Lots of detail about the attraction - what the ticket entails. I booked 3 tours with them and received confirmation emails - promptly. With detailed instructions on where and when to meet. Paris Here we come!

June 9, 2014
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Rated 5 out of 5 stars

Wowzas!!

The guide was fantastic and very knowledgeable. The history of the tower was amazing and the views were something I've only dreamt about! Thank you. The booking was easy to do, the check in even easier. A fantastic day and well worth going through Easy Pass Tours.

June 8, 2014
Unprompted review
Rated 2 out of 5 stars

80 euro to avoid a 30 min line

The team at Easy Pass were great, really friendly and went out of their way to help, but we got the skip the line ticket for the Eiffel tower and the line was less than 30 min, we still waited 10 and another 20 to get to the summit. It would be worth it if busy, but it wasn't so it was a bit of a waste of money.

June 8, 2014
Unprompted review
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Reply from Easy Pass Tours

Hello Hamish,

Thank you for joining us to Skip the Line at the Eiffel Tower. I am sorry to hear that you found our service to be a waste of money.

The lines at the Eiffel Tower are notoriously long, yet also variable, we never know how long the line for the public will be on any given day, as a general rule you can expect to wait over two hours in the summer months.

Our tickets provide priority access to the second level meaning that none of customers need to wait in line to enter the tower however long the line may be.

Once on the second level there is no priority access to the summit for any visitor.

It is surprising to hear that the line was only 30 minutes long in June, and so I apologize that you didn't feel our ticket added value to your visit.

Please look out for an email from me, where I will apologize personally.

Kind regards,

Eva Brady

Customer Support

Rated 5 out of 5 stars

Quick responses and easy to book

We are traveling to Paris with my whole family, 11 of us in total. Parents, kids and grandkids. The only thing my mom wanted to do was go to the top of the Eiffel Tower. Tim helped my book a private tour for all of us. We corresponded through email. The response time was very quick, clear and courteous. We are looking forward to our tour in July. So far, they are 5 stars : )

June 8, 2014
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Rated 3 out of 5 stars

Very good until June 4th

On June 4th we found out that our tour bus will be late getting onto Paris, so I requested that our four tickets to the Eiffel Tower be exchanged from 2:30 until 3:30 on Sunday June 8. As of 18:00 Saturday June 7th I have not heard anything back.

R. c. Shaw

June 7, 2014
Unprompted review
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Reply from Easy Pass Tours

Hello Richard,

Thank for your note. Please know that we replied to your email request to change the time of your tickets on June 5th, having not heard back from you we re-sent the same email this morning (June 7th) and attempted to make contact by telephone, but the number provided went straight to voicemail.

I apologize that you thought we had not made contact with you but I hope you can understand that we have done our best to accommodate your time-change request.

I understand from my colleagues that you did actually take the 2:30 tour today. I hope you enjoyed the tour and trust you will enjoy the wonderful weather we are having in Paris!

Kind regards,

Eva

Customer Support

Rated 5 out of 5 stars

Awesome tour - Herve was fantastic

I booked this tour 2 days in advance. We arrived at the meeting place only to learn the union was having a meeting starting at the opening time of the museum, delaying everyone. After about an hour delay, we were among the first groups inside. It was super crowded. Despite the late start and the crowds, Herve was fantastic. The tour was informative, interesting, and gave a great overview of the impressionist movement from pre-beginning to end. I enjoyed the museum much more than on a previous visit.

The headphones allowed everyone to hear the guide and adjust the volume level, it was a first for me and I thought it a very positive part of the tour. I would recommend this tour to anyone with a knowlege of English and who is a beginner or just more than a beginner in the knowledge of art history.

June 6, 2014
Unprompted review

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