Easy Pass Tours Reviews 241

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank you Easy pass tours , The very charming and informative Matt took us up the tower on a skip the line tour , i was wondering if it really was skip the line , but skip we did , well worth booking... See more

Rated 4 out of 5 stars

We decided at the last minute to visit the Eiffel Tower on our final night in Paris. The ability to avoid the ticket queue by using Easypass Tours was very useful. The office is situated about five mi... See more

Rated 5 out of 5 stars

We booked an Eiffel Tower tour a day out and quickly received confirmation and direction on how to redeem tickets. Met lovely energetic young staff who quickly got us organised. Our young American g... See more

Rated 5 out of 5 stars

The small group Eiffel Tour with Easy Pass was FUN, educational, and a delightful way to spend our first evening in Paris. Justin, our guide, was friendly, knowledgeable, and considerate. The weathe... See more

Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No nonsense, efficient and informative

We booked on line in the uk so we could skip the massive queues. We found the office easily and everything runs like clockwork. Our guide sonia was very informative and we found her talk really interesting. We would recommend using this company to prebook tours as the queues for all attractions could delay you more than an hour.

May 29, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

A must do

Very enthusiastic and knowledgeable guide called Christine - very enthusiastic on her history stories, would be the top guide I have ever had ever ever!!!! In any city, ever!!!!

May 29, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I appreciate the excellent service provided by Carolina. I had a small issue that Carolina worked on to help me resolve. The problem was not created by her yet she worked with me to resolve by constantly staying in touch and letting me know what was going on.

May 29, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic guide. His passion was palpable and friendliness above and beyond any other guide I have had.

Did the Eiffel Tour with Juan Marco, on a very rainy day. His optimism, information and passion for the city made it very enjoyable and interesting. His was open to questions, assisted in taking photographs and offered advice and recommendations for the city of Paris. He had a great histological background of the Eiffel Tower and this made the tour very worthwhile. Thank you Juan Marco and Easy Pass Tours!!

May 29, 2014
Unprompted review
Rated 5 out of 5 stars

Just do it.

We took 2 tours on our trip to Paris. We will take more next time. Really personal. Really fantastic. We got great personalized restaurant reservations at the end of our Eiffel Tower tour. It was the icing on the cake. You should buy this tour just to skip the horribly disheartening line. Everyone's welcome and professionalism was great.

May 29, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best way to see the Eiffel Tower

We very much enjoyed the skip-the-line Eiffel Tower sunset tour. The sunset tour was a great way to see the tower during daylight, at sunset, and lit up at night. Our tour guide Anne created a great experience for us. She provided information about the Eiffel Tower as well as information about the major buildings/monuments that we could see from the 2nd floor. Her narrative captured our attention for the entire tour. I would highly recommend this tour to anyone visiting Paris.

May 27, 2014
Unprompted review
Rated 1 out of 5 stars

Nice tour guide but don't waste your money!

Everyone who thinks of Paris, thinks of the Eiffel Tower. We forgot to order tickets ahead and used this tour service. We found the Eiffel Tower to be crowded and just couldn't wait to leave. Take your pictures from the bottom and spend your euros on something that matters like the Louvre!

May 27, 2014
Unprompted review
Easy Pass Tours logo

Reply from Easy Pass Tours

Dear Lisa,

Thank you for choosing to visit the Eiffel Tower with us. I am so sorry to hear that it was crowded and disagreeable. It is an incredibly popular attraction and it can indeed be busy especially on a sunny day. It seems as though you liked your guide but I will be in touch via email to discuss your experience further.

Kind regards,
Eva

Customer Support

Rated 5 out of 5 stars

great tour

We scheduled a tour to the Palace of Versailles outside of Paris. We met the tour gude Ellen in front of the scheduled restaurant and then took the train to the Palace. Ellen was very friendly and courteous and made sure we all had a good time. The Palace was beautiful and Ellen gave a good rundown of the history of the place. After seeing the gardens, we had free time on our own to explore the palace itself(which was stunning). We then took the train back to Paris when we were ready. Booking with easy pass tours saved us a lot of time waiting in line to get inside. The line to get in was 2-3 hours long in the hot sun. Easy pass tours is the way to go!

May 26, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding tour of the Eifel Tower, Sarah was fun and energetic.

Easy Pass Tours was conveniently located within a short walking distance from the Eifel Tower which made it very convenient for access, avoiding the long lines and the time restraints of the bus tours. As a first timer to Paris this was the perfect way to fully experience the Eifel Tower and to learn about the city of Paris. Our guide Sarah was fun, energetic and very knowledgeable on everything Paris. Thank You for an incredible experience.

May 26, 2014
Unprompted review
Rated 1 out of 5 stars

Rubbish

I thought after paying over £30 each for a jump the queue tour that this would include level 2 submit. However this was not made clear until after booking the tour.
Upon joining the tour on the allotted time the tour guide left after security.

May 25, 2014
Unprompted review
Easy Pass Tours logo

Reply from Easy Pass Tours

Dear Richard,

Thank you for taking the time to write about your experience with Easy Pass Tours. Your review is incredibly concerning to me. All of our tickets include access to every level of the tower, and I can only apologize if this was not clear at the time you booked.

I see from your booking that you joined us for a Skip the Line Eiffel Tower Ticket and not a guided tour. In this instance you are accompanied to the Eiffel Tower by a host who provides a historical introduction to the tower and you are then left to explore by yourself. Again, I apologize if this was not made clear to you and you expected the host to accompany you throughout the duration of your visit. I am sorry that our communications were inadequate on the day you joined us.

Please be on the lookout for an email from me so that I can apologize is a more personal way.

Kind regards,

Eva

Customer Support

Rated 5 out of 5 stars

Love Easy Pass for Paris!

Since this is our first trip back to Paris since the 70's, we need all the help we can get! As I compare maps of our apt with the sites we have to see, Easy Pass has thought of everything to truly make this an effortless adventure. We won't waste precious time waiting in lines, and have tours when we want them. Perfect!

May 25, 2014
Unprompted review
Rated 5 out of 5 stars

An Easy Pass to the Top of the Tower

Cannot fault them. They gave us the pass for the summit and a little information sheet with facts about the Eiffel Tower.

The great thing is about this pass, is that you don't have to queue for hours and you bypass all the tourists who have been queuing for hours. You may have to queue with the rest when you go up from the first floor to the summit, but it wasn't too bad (and we went on a Saturday).

Definitely a good option if you are booking last minute or in a rush.

May 25, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Awesome guide, awesome tour!

Took the tour of Versailles through Easy Pass in early May while visiting Paris and wanted to get on to give a great review. The cost was very reasonable and easy to book online. Our tour guide Jess was, as the Brits are fond of saying, absolutely brilliant! A native Aussie she also spoke fluent French and had an encyclopedic knowledge of the site's layout and history. In addition to her energy and enthusiasm for the subject she had a deft touch in getting the group acquainted with one another and feeling comfortable in new surroundings. If Jess is any indication of the quality of service provided by Easy Pass in their other tours I will definitely be using them again!

May 23, 2014
Unprompted review
Rated 4 out of 5 stars

It would be perfect if hotel pick-up service is available

The trip experience is good. Your guide is friendly and helpful with perfect English. What I want more is the pick-up service at the hotel I stayed. The service would become perfect.

May 22, 2014
Unprompted review
Easy Pass Tours logo

Reply from Easy Pass Tours

Hello Chiu,

Thank you for your feedback and the kind words about our guide.
For future customers who would like a guide to meet them at their hotel or any other custom requirement, this can be arranged by contacting us in advance to book a private tour. We offer bespoke tours on request to cater for specific preferences and requirements.

Chiu, we hope you will join us on tour again soon!

Kind regards,
Eva
Customer Support

Advertisement
Rated 5 out of 5 stars

Strong customer focus

Very impressed with the way we were looked after - we arrived late and they did everything they could to make sure we still had the full benefit of our tour. Great customer service!

May 21, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look