Easy Pay Mobility Reviews 785

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I had just been scammed over a wheel chair purchase so was feeling a little trepidation. However, All sorted in a short phone call for hire. They kept in touch re delivery date etc. Cant recommend mor... See more

Rated 5 out of 5 stars

Jonathan delivered my scooter and he was friendly courteous and very helpful he was patient and extremely polite. I found the whole experience to be very pleasant and would recommend the company with... See more

Rated 5 out of 5 stars

Easy to talk to over the phone terms and conditions explained so one can understand. Company did what it said. Happy with scooter got a bit freedom back Can do my own shopping pay my own bills get... See more

Company replied

Rated 5 out of 5 stars

Great service the delivery driver was excellent very knowledgeable about scooter showing me all things l need to maintain and ride safely also he was very polite and helpful making sure ll was happy w... See more

Company details

  1. Vehicles & Transportation

Written by the company

Welcome to Easy Pay Mobility the UK's largest Mobility Scooter Hire and Rental specialist. Renting a Scooter has never been easier.

Written by the company

Mobility Scooter Hire Packages

FREE Insurance, FREE Breakdown Recovery + All Repairs Included

Our fully encompassing hire packages make owning a scooter easy and hassle free. Included in the monthly rental is Full Insurance, Breakdown Recovery Service and all Repairs.

Contact info

4.9

Excellent

TrustScore 5 out of 5

785 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It was delivered on time and the young…

It was delivered on time and the young man was very helpful. It is a nice scooter although used before, not many miles on the clock! Good. Pleased with it so far. It is very comfortable and easy to use .

October 25, 2023
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Reply from Easy Pay Mobility

Hi Millward,

Thank you for leaving us a 5 star review 😊

We're pleased you loved our service and we wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

My new scooter experience Company was very helpful in choosing…

Company was very helpful in choosing the right scooter. And kept me informed when the delivery would be made. David the guy who delivered the Scooter was on time, and I must say very helpful too on controls etc.

October 23, 2023
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Reply from Easy Pay Mobility

Hi John,

Thank you for leaving us a 5 star review 😊

We're pleased you loved our service especially the delivery with our driver David. We wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

Helpful advice and a fast delivery…

Helpful advice and a fast delivery service,
We were shown how to use the vehicle clearly.

October 12, 2023
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Reply from Easy Pay Mobility

Hi Patricia,

Thank you for leaving us a 5 star review 😊

We wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

Quick friendly service.

Quick friendly service.
Easy to understand and amazing prices and deals.
Steve was really helpful and keep you in touch every step of the process.
Excellent team and service would highly recommend to anyone.

October 11, 2023
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Reply from Easy Pay Mobility

Hi Chris,

Thank you for leaving us a 5 star review and your kind words towards Steve 😊

We wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

First class service for start to finish…

First class service for start to finish first point of contact very helpful sorting out the right scooter for me all the way to delivery and demo for how to use the scooter

October 18, 2023
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Reply from Easy Pay Mobility

Hi Andy,

Thank you for leaving us a 5 star review 😊

We're pleased you loved our service and we wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

The experience was very helpful and…

The experience was very helpful and supportive towards my disability needs
The friendly man was very supportive and showing me how to use the scooter and how to take it apart and to put it back together

October 16, 2023
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Reply from Easy Pay Mobility

Hi Lenard,

Thank you for leaving us a 5 star review 😊

We're pleased you loved our service and we wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

Ordering scooter was quick and…

Ordering scooter was quick and straightforward and the staff were polite, knowledgeable and helpful. Delivered by the lovely Matt who ensured I was happy with everything and explained the scooter very clearly

October 2, 2023
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Reply from Easy Pay Mobility

Hi Vanessa,

Thank you for leaving us a 5 star review 😊

We're pleased you found it easy to order and that our driver Matt was brilliant. We wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

Service was exceptional

Service was exceptional, from ordering my mobility scooter to the delivery driver, would highly recomend.

Regards Mr Lewis

September 27, 2023
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Reply from Easy Pay Mobility

Hi Mr Lewis,

Thank you for leaving us a 5 star review 😊

We're pleased you loved our service and we wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

Great service, very helpfull from start to finish

Matt the delivery driver was very helpfull and polite. He explained everything that I needed to know. Thank you

September 27, 2023
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Reply from Easy Pay Mobility

Hi Jill,

Thank you for leaving us a 5 star review and for your kind words towards our driver Matt 😊

William
Easy Pay Mobility

Rated 5 out of 5 stars

Freedom out and about.

Great experience explained well came on time delivery man very pleasant explained very well and was polite and respectful would recommend. Been out and about today for the first time great scooter speed took some getting use to other than that was very easy to control and understand the dials thank you.

September 26, 2023
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Reply from Easy Pay Mobility

Hi Sylvia,

Thank you for leaving us a 5 star review 😊

We're pleased you had a great experience and we wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

Excellent company will keep doing…

Excellent company will keep doing service with them

September 15, 2023
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Reply from Easy Pay Mobility

Hi Allan,

Thank you for leaving us a 5 star review 😊

We wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

New scooter

Reliable, helpful and well mannered

September 18, 2023
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Reply from Easy Pay Mobility

Hi Michael,

Thank you for leaving us a 5 star review 😊

William
Easy Pay Mobility

Rated 5 out of 5 stars

Happy

Very good service fast and efficient every thing explained in detail, Matt the delivery driver was brilliant he took time to show how everything works and where to find it what a great service mobility giants provide

September 13, 2023
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Reply from Easy Pay Mobility

Hi Paul,

Thank you for leaving us a 5 star review 😊

We're pleased you loved our service, especially the delivery by our driver Matt.

We wish you all the best on your new scooter.

William
Easy Pay Mobility

Rated 5 out of 5 stars

Absolutely fantastic from my first call…

Absolutely fantastic from my first call to the delivery Iam now on the road thanks to my new scooter thanks to you guys

September 6, 2023
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Reply from Easy Pay Mobility

Hi Jackie,

Thank you for leaving us a 5 star review 😊

We're pleased you loved our service and it's great to hear you're back out on the road.

William
Easy Pay Mobility

Rated 4 out of 5 stars

Ensure machine size for premises.

I fail to understand the request for a review when I have only been a client for a matter of a few days. The people I have dealt with this far have been very helpful as I mistakenly ordered the wrong machine, it being extremely heavy & difficult to manoeuvre into the available space. When I contacted the office they were very helpful & arranged for another machine to be delivered next week.

September 6, 2023
Easy Pay Mobility logo

Reply from Easy Pay Mobility

Hi Terry,

Thank you for leaving us a review 😊

We ask our customers to write a review about their experience using our company, which in turn helps other potential customers. We are pleased you loved our service and we wish you all the best in your new scooter.

William
Easy Pay Mobility

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