Eat Clean Reviews 

574
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant problems with customer service, often finding it unresponsive, difficult to reach, and ineffective in resolving issues like unapplied credits or refund requests. Customers frequently experienced issues with delivery, including delayed arrivals, orders sent to incorrect locations, missing packages, and food arriving with melted ice packs or thawed. Additionally, many reported problems with their orders, such as being charged for unrequested recurring deliveries or receiving meals they did not select. Conversely, a small portion of people found the food delicious, fresh, and convenient, appreciating the variety and healthy options. However, some customers also noted significant concerns regarding food quality and safety, including raw chicken, questionable meal temperatures, and missing ingredients. Others mentioned inaccurate nutritional information, particularly concerning sodium content and unlisted ingredients, raising doubts about overall transparency.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers finding the food delicious, fresh,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many finding the food delicious, fresh, and tasty,... See more

Delivery service

People report negative experiences with delivery service, citing frequent issues such as lost meals in... See more

Order

Consumers express significant dissatisfaction with their ordering experiences, citing issues such as... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as horrible and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Some of the food is tasty, some of it is unappetizing. My order showed up warm, gel ice packs leaking gel and not really cold. I wasn't sure if the food would be safe to eat. I tried calling customer... See more

Rated 4 out of 5 stars

The food is fresh and tastes delicious. Overall the customer service is stellar. I had one incident, which is why I give 5 stars and not 5. I had placed my weekly order and for some reason my on file... See more

Rated 1 out of 5 stars

HORRIBLE!!!!!!!!!!!!!!!!!!! DO NOT ORDER FROM THEM. MULTIPLE CHICKEN MEALS CAME RAW. I TRIED TO CANCEL AND NOW THEYRE WITHOLDING MY REFUND AND ONLY APPLICABLE TOWARDS ANOTHER ORDER - TOTAL SCAM. EA... See more

Rated 1 out of 5 stars

Thus far, Eat Clean is NOT proving to be worth it. While most meals are good, the service falls desperately short. Try not buying groceries because you’re expecting your delivery on Monday and it does... See more


Company details

  1. Meal Delivery

Written by the company

Eat Clean is here to offer healthy meal delivery services. Providing fresh and well-balanced meals to Florida, New York, and everywhere in between, our fresh meal delivery service will bring you a large variety of nutritious foods that are as delicious as any home-cooked meal. Eat Clean’s healthy meal delivery service caters to various diets, so you’ll still have control over your lifestyle and ensure you enjoy every meal. Sign up today for a more delicious and nutritious diet at only the most affordable prices!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

574 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(574)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not Happy with Customer Service process

First order was totally not what I ordered. Asked for a refund back in March Still trying to get a credit or refund. Talked to 5 people saying it's taken care of and it hasn't happened.
My third order my extra meal was ordered but not included in my box.
I'm feeling really unhappy right now

April 9, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Runnnnnnn


I recently had the unfortunate experience of using Eat Green, and I can’t recommend them to anyone looking for a reliable and flexible meal service.

Let’s start with their food selection—it’s incredibly limited. The meals are repetitive and lack variety, making it hard to find options that excite me. When compared to services like CookUnity, which offers diverse and flavorful meals, Eat Green feels stale and uninspiring.

But what really pushed me to write this review was their horrible customer service. I tried to cancel my order, but they refused, citing some boilerplate cancellation policy. I was met with vague responses and no willingness to work with me at all. It’s one thing for a company to have a standard policy, but the complete lack of flexibility or even a hint of customer care was frustrating.

This experience has made me realize that there are much better alternatives out there, like CookUnity, where I’ve had no such issues. Their customer service is responsive, and they actually value their customers.

In short, if you’re looking for a meal service with a diverse menu, better flexibility, and responsive support, avoid Eat Green at all costs. It’s just not worth the hassle

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Feeling good

Before eat clean I had serious problems with my digestive system. Nothing my doctors recommend helped. Now I feel better.

April 6, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Absolutely dreadful company to deal with .. I placed an order on Feb 18 after reading about their ‘wonderful’’ menu but payment was required before you could view the menu . That should have been a red flag but I didnt like it so cancelled within 5 mins with a promise of a refund on my next statement and two months later I am still waiting.
I have called and emailed several times and everytime they are very sorry and will escalate it to the manager which of course never happens .
So beware .. they take your money and run …

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

Meals are slop from a bucket

Meals are slop from a bucket. Customer service is incompetent. They still have my money in my wallet and they say I don't. Get every transaction number id. Going to claim fraud to get my money back thru bank.

March 26, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service . The reps are incompetent . They hang up on you when you ask to speak to manager . They sent me food items that were not gluten free. The items were not labeled gluten free when they were supposed to be

April 2, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Never delivered my product and nothing to correct it

Never delivered my product. Stopped responding. Stole my money and I’m currently working to dispute the charge on my cc. They give you no actual tracking for your order and conduct all corrective business via telephone probably so you don’t have a paper trail. Never again and will make sure everyone I know never orders from this company. Just look at the reviews complaining of the exact same thing! And pay attention to the 5 star reviews. Barely any details and very generic bc they are obviously FAKE. This company needs to be put out of business.

March 16, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! I would not recommend this meal service to anyone. Still trying to get a my refund I was promised. There are so many other companies, I have tried a few, I would go with any others over Eat Clean.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE COMPANY

I canceled before the monthly period charge and was still charged for two weeks of food that was NEVER DELIVERED. I emailed them 3 times for a refund and was told "this has been escalated to upper management and we will get back to you". Two weeks later, I have not received a response from anyone. I called yesterday and was told the supervisor was not in today and would call tomorrow (today). I never received a call. I had to call my bank to dispute the charge. Shady business.

STAY AWAY FROM THEM.

March 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Awesome!!

Very communicative and timely. I have never used this type of service before but I will for sure keep using it!

March 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

best meal preps

I’ve tried a lot of meal prep services, but Eat Clean is on another level. The food is fresh, flavorful, and perfectly portioned, making it easy to stay on track with my health goals. Whether you’re looking for high-protein, low-carb, or balanced meals, they have something for everyone—without sacrificing taste.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong & Missing meals, ignored by customer service

Four out of ten meals were wrong and one was missing. They ignore my emails and customer service puts me on hold for 30+ minutes then hangs up on me?? Tried to get credit or a refund and I'm completely ignored.
The food received was not good, made me feel nauseous. Doesn't seem to be portioned out correctly either. Scummy company.
Look at the other one star reviews, same or worse experiences than me. Got a new debit card because this company can't be trusted with your money.

February 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look