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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and authentic flavors of the meals, often noting their superiority to other meal prep services. Many appreciate the generous portion sizes, high-quality ingredients, and the convenience of the service, which helps them maintain a balanced and healthy diet. The customer service is frequently highlighted as exceptional, with reviewers commending the responsiveness, helpfulness, and personal touch provided by the team. However, some customers also noted inconsistencies in the food quality, with certain dishes being bland or not matching the advertised pictures. A few people were dissatisfied with the portion sizes, finding them too small or inaccurate compared to the stated macros, which posed a challenge for those tracking their calorie intake. There were also occasional concerns about delivery issues, such as late arrivals or compromised food safety due to melted ice packs.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising the tasty and authentic flavors,... See more

Quality

Clients share positive opinions on quality, frequently praising the tasty meals, authentic flavors, and fresh... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and reliable service,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt arrivals and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

I am trialling most of the ready meal delivery companies at the moment and eatping for me has been the best one so far. The food itself has some that are incredible ( lo mein + Toppoki) I highl... See more

Company replied

Rated 5 out of 5 stars

I absolutely love their food, they taste so much better than other meal prep companies I’ve tried. Everything is well-seasoned and genuinely enjoyable, not bland at all. Would love to see them expand... See more

Company replied

Rated 5 out of 5 stars

I've tried a few meal services and had mixed experiences with them I've liked everything I've tried so far and everything has gone smoothly. I like that the meals are readable and most have decent use... See more

Company replied

Rated 5 out of 5 stars

I wasn’t getting enough calories with the other meal prep companies but the strength option at Eat Ping solves that! Protein portions are big . I actually feel full after each of these meals and after... See more

Company replied


Company details

  1. Health Food Restaurant
  2. Asian Restaurant
  3. Meal Delivery

Written by the company

Ping is a balanced meal concept that brings together the rich flavors of traditional Southeast Asian cuisine with modern preparation techniques.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Flavourless

Flavourless. Sold as authentic but British Chinese from a take away has more taste.

March 11, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Daniel,

We place a lot of emphasis on balancing authentic Asian flavours while keeping meals healthy, so it’s disappointing to hear you didn't enjoy them.

If you’re open to it, I’d love to understand which meals you tried so we can review this with our kitchen team and improve. We’re constantly refining recipes, and feedback like yours genuinely helps us get better.

Really appreciate you taking the time to share this.

~Nick, The Founder

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Rated 1 out of 5 stars

Was so looking forward to try these…

Was so looking forward to try these meals. I have tried 3 meals and only had one mouthful and had to bin them. They are not like the pictures that is for sure, not good Portions for the price, tasteless and the beff is not thin they are chunks. I have cancel my subscription will go back to last company I bought from

March 9, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Mery,

I’m really sorry this was your experience, especially when you were looking forward to the meals. That’s genuinely disappointing to read.

What you’ve mentioned around taste, portion expectations, and how the meals looked compared to the pictures is not the standard we aim for. We take this seriously, and I’ll review it directly to understand what went wrong here.

~Nick, The Founder

Rated 5 out of 5 stars

Super healthy and delicious

Super healthy and delicious

March 3, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hello,

Really glad you're enjoying them. Thanks for taking the time to leave a review.

~Nick, the founder

Rated 5 out of 5 stars

Really enjoyable food.

Really enjoyable food, tastes are great and stand out different from the other meal prep companies I have tried over the last year. Both my deliveries to date arrived right when they were supposed to, and the food inside was packaged well looks really appealing and still chilled. Portion sizing is spot on for me. Communication is quick and easy via WhatsApp too.

March 8, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Steve,

This is a lovely review to read, thank you. The fact that you've tried other meal prep companies, and we stand out, means a lot. We really do put the effort in to make sure the food tastes like something you'd actually want to eat, not just something that hits your macros. Glad the deliveries have been smooth and the WhatsApp comms are working well for you. Appreciate the support.

~Nick, the founder

Rated 5 out of 5 stars

Food

Food: 5 stars. Service: 5 stars.
Arrived on time. Well packaged. Perfect portions and great flavours.

March 8, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi P Singh,

Glad everything arrived on time and well packaged, and that the portions and flavours are hitting the mark. Thanks for the review, it means a lot to us.

~Nick, the founder

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Rated 5 out of 5 stars

Great meal prep service

Great meal prep service. The food tastes yummy and is fresh. Delivery is always on time and the communication from the company is great.

March 7, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hello,

Thank you! Delivering fresh food and good communication are areas I invest most of our time in, and I am so glad it's all coming together. Really appreciate you taking the time to share this!

~Nick, the founder

Rated 5 out of 5 stars

Tasty, healthy & nutritious!

I have tried a few ready to eat meals and so many taste bland and generic, almost like standard aeroplane food. However, Eat Ping is genuinely tasty and the recipes are diverse and authentic. Furthermore, they seem to tick all the nutrition boxes! Very happy with the service and the quality of the dishes. Highly recommended!!

March 6, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hello 😊,

Really appreciate you taking the time to share this.

We spend a lot of time making sure every recipe has real depth of flavour, not that bland "meal prep" taste you get elsewhere. Glad it's coming through. Enjoy the next box!

~Nick, the founder

Rated 5 out of 5 stars

Really awesome Asian food

Really awesome Asian food, reminds me of home. Super reasonable price for the value as well!

March 6, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Sujai,

Thanks for this! "Reminds me of home" is the whole point of what we do. And we always try to keep pricing fair for the service we provide, so glad that's landing too. Cheers for the review.

~Nick, the founder

Rated 5 out of 5 stars

delicious food tastes like real home…

delicious food tastes like real home cooking

March 3, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Harry,

I'm really glad to hear that you are enjoying the food and that it feels like it’s home-cooked. We will keep it that way.

~Nick, the founder

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Rated 4 out of 5 stars

No seasoning required!

The food is much tastier than other similar subscriptions I’ve tried. Super responsive on WhatsApp when I needed to make last minute changes to my order. I use the large sized meals with higher protein and they keep me full and unlike others I’ve tried, don’t need seasoning as they’re full of flavour!

March 4, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Joe,

My Kitchen team puts a lot of effort into ensuring that the flavours are just right so the meals can stand on their own. Our large, protein-rich meals are popular for a reason: they are filling, and customers who have an active lifestyle prefer this. I'm also glad to hear that the WhatsApp support worked well for you!

~Nick, the founder

Rated 5 out of 5 stars

The beef dan dan noodles were really…

The beef dan dan noodles were really tasty and super convenient. Would order again!🤩🤩🤩🤩🤩

March 3, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Jli,

The dan dan noodles are one of my favourite dishes on the menu! I'm really glad they hit the mark. I'll pass your compliments straight to the kitchen team!

~Nick, the founder

Rated 5 out of 5 stars

Healthy n Authentic Taste!!!

Takeout from Chinese restautrants are often too oily though flavourful, but here at Eat Ping, I was so surprised that they really nailed it!! Especially for a gym girl like me, nothing beats an authentic asian taste with HUGE portion of proteins and CLEAN receipe (highly recommend the thai green curry salmon)! Defo gonna tell my friends to order tgt again!

March 1, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Rocky,

We understand your concerns about the typical takeaway options, often too greasy. We strive to find the right balance between bold flavours and healthy nutrition, so it's great to hear that we've succeeded for you.

Thank you for mentioning that the portioning feels right. I am definitely excited to have your friends on board and hear their experience, too.

~Nick, the founder

Rated 5 out of 5 stars

Great food with various meal selections…

Great food with various meal selections and excellent services. The delivery was really efficient. Will definitely keep ordering.

March 2, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Angie,

Thank you so much! Really glad the variety is hitting the spot and that delivery has been smooth. Can't wait to keep cooking for you!

~Nick, the founder

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Rated 5 out of 5 stars

My first time trying Eat Ping and it…

My first time trying Eat Ping and it did not disappoint. I’ve tried other meal prep companies but this no doubt was the best I’ve had. Highly recommend if you’re looking for authentic Asian flavours!!

March 1, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Stephanie,

Welcome to the Eat Ping family! It means a lot that we stood out from the rest. Authentic flavour is genuinely at the heart of everything we do. Hope you find loads more favourites to try!

~Nick, the founder

Rated 5 out of 5 stars

So far great experience

So far great experience. Compared to Simmer, Frive they are doing a better job. Love it so far.

March 2, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Shankar,

So great to hear! We know you've got options out there, so it really means something that you're loving it so far. We'll keep working to make every meal worth it.

~Nick, the founder

Rated 5 out of 5 stars

Great Asian Food

Food is spicy and on point, reminds me of home, friendly customer service

February 24, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Jiang,

We’re really glad the flavours reminded you of home. That’s exactly what we’re trying to achieve. And happy to hear our customer service made the experience even better.

~Nick, the founder

Rated 5 out of 5 stars

Tasty meals

I'm just eating my way through my 2nd delivery. I can agree with comments around after service, the service provided is very different and welcomed.. The food in my opinion is very tasty, just had the Honey Soy Chicken which was really nice. I'll be ordering again for sure and if I were you I'd try them out... I've previously used Simmer and I think these meals taste much better...I love Asian food anyway so will continue to use them & definitely recommend.

February 24, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Mrs Opal,

This is lovely to read, thank you. I am so glad you enjoyed your second delivery and that the Honey Soy Chicken stood out for you. Really appreciate you noticing the customer service provided after the delivery, something I work hard on behind the scenes.

Thanks for the recommendation and for sticking with us!

~Nick, the founder

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Rated 5 out of 5 stars

Tasty food, great macros, delicate packaging.

This was a last attempt at finding a ready-meal company, after having tried many others. The food taste and portions sizes are exactly what i was looking for, being both filling and nutritionally balanced (something difficult to find when trying to hit very high protein targets).

Incredible taste, and whilst on the slightly more expensive side - you definitely get what you pay for! Take other reviews with a pinch of salt on this matter, as someone who has been weighing ingredients for macro-tracking for some time, it is VERY easy to overestimate what a portion size “should” look like.

Delivery was also prompt, however a few of my meals were punctured under load, which isn’t the end of the world, i will likely just end up eating these first.

Nick (and the customer service in general) has been better than anything else i’ve seen in other companies, actively reaching out to ensure that deliveries arrive and ensuring everything was to my liking.

Overall, i’m glad i decided to take the leap, and i can see myself staying with Nick and the company for a good while.

February 22, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Erryn,

This was such a thoughtful review, and thank you for taking the time to post this.

It’s great to hear the meals worked well for your macros and protein goals, especially knowing how precise you are with tracking.

Sorry again about the punctured meals during delivery, and I am aware this is not ideal. Thank you for trusting us and sticking with the journey and supporting the small business. It genuinely means a lot.

~Nick, the founder

Rated 5 out of 5 stars

Two weeks in and really enjoying the…

Two weeks in and really enjoying the wide variety of tasty and healthy dishes so far - highly recommend

February 20, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi Shilpa!

We’re really happy to hear you’re enjoying the variety so far. Keeping the meals both tasty and healthy is exactly what we aim for. Thanks a lot for the recommendation and for being part of Eat Ping.

~Nick, the founder

Rated 5 out of 5 stars

Best asian meal prep in the market

Really well seasoned and the closest to an asian home cooked meal prep as it gets when it comes to what’s in the market out there. Team is also responsive when it comes to any order issues.

February 20, 2026
Unprompted review
Eat Ping logo

Reply from Eat Ping

Hi AN,

Thanks so much for the feedback. We put a lot of care into seasoning and balance, so it means a lot that it comes through. And really glad our team could support you when needed. Thanks again for taking the time to share this!

~Nick, the founder

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