eatroyo.com Reviews 17

So, the website is tricky, and it tricked me again into a subscription, so watch it!!! I tried to cancel RIGHT AWAY but they said I couldn't. When I thought I had cancelled, I created a new order (by mistake obviously), so I just got a delivery of 12 packs of plain bagels, and I just had to microwave the first one I opened to soften. Ummmm, not ok. The quality control has gone wayyyyy down. NOT OK. Having to microwave a "fresh" bagel??? NOT OK.

Terrible customer service
Bought many times and now they are TOO BUSY TO CARE SO THEY ARE LOSING CUSTOMERS and I will change to HERO BREAD!!!!

Purchased several different Royo products. ALL were HORRIBLE. Wish I could get my money back. Better to buy a bag of sawdust, because it's less expensive and tastes the same. I wish the owners of Royo would read this

These bagels taste awful! I asked for a refund, but have heard nothing. Don’t waste your money!

I have tried to cancell my orders. I am 1 person & my family doesn’t want.
I find this bread raises my blood sugar. Please cancel
Order #1180043
User 868180295030
Today’s date is 2/17/2026
Barbara Selfridge
913-485-8750

The main reason for this very low review is ROYO’s customer service. I have found some of their products to be pretty good, although calling those rolls “bagels” is a real stretch. Surely being located in NY they know this- or anywhere in the U.S. for that matter.
Recently, I decided to try the chocolate and cinnamon rolls and to lower my cost by subscribing to my usual products and the new rolls as well if they were good.
ROYO claims you can unsubscribe any time, so I did since my expectations were not met.
I unsubscribed by email and tried to go on my account as well. They did not send me the code to sign in and did not answer repeated emails either. Days later I got a notice from SHOP that ROYO was getting ready to send my next order. All my attempts to communicate with emails have been in vain, and of course, no phone #. I have started a dispute to prevent them from charging my card. If this continues, they’ll be dealing with my lawyer.

The customer service is horrible. I placed an order and when I received it, there were items missing. I contacted them multiple times and they never responded. They do not have a phone number that you can contact and they don't respond to emails. Beware of this company! I'm going to have to dispute the charge on my credit card.

If I could give no stars I would. This order has been a nightmare. 6 days after I placed my order for my daughter they are getting ready to package it but not shipped. I have asked for a refund and have gotten no response. Hell the website states fast shipping for you to receive your items between 3 and 6 days but my order isn’t even package yet and it’s been 7 today. What a horrible company to work with. I placed orders on the same day from other companies and I have already received those items and they were handmade from the same area. I am so irritated because I didn’t check the reviews and I should have checked the reviews and they had fast shipping supposedly

I threw all three items away. The taste of the bagels are bland and the bagel texture is not quite right. The cinnamon rolls and chocolate cinnamon rolls have texture like rubber and both taste very artificial.

Poor customer service. The only provide an email and are not responsive.

Placed 2 gift orders on Dec.1,2025. So far,neither has been shipped and my requests to cancel the orders have gone unanswered.

The bagels arrived a full week after ordered the 4-pack bundle.
They are tasteless and borderline disgusting! I threw them out. I can't speak on their other products, but drowning them in sugar and cinnamon is the best recourse. A waste!
Order#1037064

I have enjoyed this product and placed an order for more which was supposed to be delivered on Thanksgiving. I had a neighbor watching for it So far nothing has been delivered.

While their customer service was good, we have found the bagels and rolls to be very dry and not very tasty. There are other low carb options (breads and tortillas) that are not dry and much tastier.

I’ve only eaten the Everything bagels and bread, but I’m fairly certain my opinion will apply across the board. This isn’t a slam on Royo - unless of course everyone realizes the products lack taste and are just making fake commercials about their “deliciousness.”

Texture and presentation are good. Taste is just lacking. This may be the nature of using alternate ingredients in order to boost protein and fiber, I’m not sure. I do think the Everything bagels could be disguised a bit more by making the “everything” a little more prominent. As for the bread, it’s tasteless and just disguised as bread. Even with butter or cream cheese.

Suggestion to the company is just try to find new and healthy ways to boost flavor. I hope Royo continues to be a success.

I give Royo 4.5 stars! I wish they had a phone number, and I wish that their raisin cinnamon bagels had a little bit more raisin and cinnamon. Other than that, they are fresh and tasty, and toast up nicely, crunchy on the outside and soft on the inside. I am a diabetic, and i am able to eat a whole bagel for the first time in ages! I had been slicing my bagels into quarters, but now I can have a whole Royo bagel and my sugar stays perfect!! HIGHLY RECOMMEND if you’re a bagel fan! I particularly recommend the Everything bagels and the Cinnamon Raisin. ❤️

The product is literally as dry and tasteless as sawdust. The company bakes high protein bagels and they are completely inedible and overpriced. Their shipping alone is overpriced so I expected a good quality product. The bagels were freezer burned and completely dried out. They apparently have a no refund policy for product satisfaction.

Update after an email they did refund my money, which I appreciate.