SimpleFoods™ Reviews 

89
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I dislike companies that offer a trial and then trap customers into a subscription they never agreed to. I understand the need to prevent misuse, such as people creating multiple accounts for free box... See more

Rated 5 out of 5 stars

I have been ordering from Simplefoods for a while now and I’m never disappointed. Not only is the service great, the food is delicious. Every seasonal menu has had a wide range of options that are nev... See more

Rated 1 out of 5 stars

I received my order with one item missing (cheese bread) and instead you sent, without asking me, a smoothie which is something I really don’t like. I think you should have a better way for custome... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and easy to prepare. Simple Foods is healthy and so easy to make. I don't have a microwave and was surprised at how quick it was to warm the food in boiling water. Highly recommend t... See more

Company details

  1. Frozen Food Store
  2. Gourmet Grocery Store
  3. Meal Delivery

Written by the company

Your life is complicated, your food doesn’t have to be. For busy people, tight schedules and a desire for something healthy.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(89)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great customer service.

I had to contact customer services a few times and they were great: helpful, professional and most of all friendly. I’m looking forward to the new menu.

March 10, 2021
SimpleFoods™ logo

Reply from SimpleFoods™

Jenna, thanks for your kind review! This makes us SO happy to hear. The new menu is epic, we hope you enjoy it. Let us know if you have any questions about it.

Simply,
The Simple Foods Team

Rated 5 out of 5 stars

Extremely easy and delicious

I'm a first time user and I am sold! The ordering and delivery process was seamless and the food is amazing. Healthy and delicious - what else do you need ? Highly recommend.

March 3, 2021
Unprompted review
SimpleFoods™ logo

Reply from SimpleFoods™

Thanks Guillaume. We are so happy that you find the SF experience and process so seamless, we love hearing this! Our in house chefs are always developing new and exciting recipes, so make sure to keep a look out for them. Let us know if we can ever provide you with any more information or assistance.

Simply,
The Simple Foods Team

Advertisement
Rated 5 out of 5 stars

High quality product in terms of taste

High quality product in terms of taste, packaging and customer service! Super convenient way to eat healthy

February 25, 2021
SimpleFoods™ logo

Reply from SimpleFoods™

Thanks Bavya! We are thrilled to hear you love the convenience of Simple Foods- that's what we are here for. Let us know if you have any questions.

Simply,
The Simple Foods Team

Rated 5 out of 5 stars

Healthy & Stress-Free

I love the easy pick and mix options. I like to be efficient when eating healthy and Simple Foods makes it stress-free and streamlined. I also love that I can mix and match with things that I already have in my house! Customer service was really helpful when I reached out with some specific questions too. Overall, great experience and will order often. Another perk is the lack of food waste!

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

food & service is absolutely amazing

food is absolutely amazing! I love that I can select what suits my mood and diet - extremely easy preparation method. Ordered a bunch of times and it is very consistent in taste.
Service is also amazing - had a problem with my order once, and it was resolved within minutes!
I definitely recommend :)

January 20, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Easy, delicious and healthy. Yum!!

I just love love love Simple Foods! The meals are so delicious, nutritious and wholesome, and easily put together in a matter of minutes. Delivery is easy and straightforward and the food arrived perfectly packed and frozen.

January 12, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely love!

Just had my first Simple Foods meal and can't recommend enough! It was easy to prepare, and the ingredients were top quality. The cauliflower was my fave.

Will definitely be ordering again!

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

As good as it gets!

Blown away by this company! Super easy to order and even easier to prepare. All the dishes were delicious and generous for the price. I could not recommend it enough.

January 11, 2021
Rated 1 out of 5 stars

Haven't received order and can't seem…

Haven't received order and can't seem to contact anyone to get it sorted.

January 8, 2021
SimpleFoods™ logo

Reply from SimpleFoods™

Hello Erica,
Thanks for your feedback. We apologise in advance for the delay in our response- our customer service email was down during this two day period. We hope that we were able to give you a sense of satisfaction with our response. As a small business we are constantly working to improve in every way. We hope you are able to try our recipes soon, especially as we are launching new ones in the coming months. Thank you for your interest in Simple Foods and for your understanding.

The SF Team

Rated 3 out of 5 stars

Not quite as I was expecting

These meals don’t look as appetising as you would like or expect. Have only tried one so far and thrown one away as it smelt awful. Not looking forward to the rest if I’m honest. Expensive for what they are and I think probably throw the rest away

January 3, 2021
SimpleFoods™ logo

Reply from SimpleFoods™

Hello,

Thank you for your review, we value all customers' feedback- the good and the bad. As a small business we are constantly thinking of creative and new solutions to offer the best, healthiest and tastiest foods. We must admit that we haven't ever heard of any of the packs smelling before- were you able to put the foods in the freezer upon receipt? We understand that our recipes aren't always to everyone's liking and we are actually taking customer feedback to inform our new recipe development (launching in the coming months). We hope you check us back out as we are really excited about where Simple Foods is going - and the marketplace of easy, simple and delicious frozen options that we are creating.

Thank you for your interest in Simple Foods,
The SF Team

Advertisement
Rated 1 out of 5 stars

Great ingredients but wouldn’t purchase again

Very good ingredients and the taste is average but not great. The way the food is packaged makes it so that it loses a lot once it’s reheated.

December 30, 2020
SimpleFoods™ logo

Reply from SimpleFoods™

Hello Madison,

Thanks for your feedback. We are happy to know that you noticed the quality of the ingredients we choose. We are committed to sourcing and buying only the best ones. Taste can be very subjective, so with this in mind we are adding several new recipes (over the next few months) that we think may appeal to a wider variety of palettes. We are also, of course, updating and modifying our existing recipes on the regular- based on feedback such as yours. So thanks for keeping it real and honest- we love that! Reheating meals can definitely cause some shrinkage and we have measured our recipes accordingly to account for a very small loss- they are made to be sufficiently filling, easy to pair and nutritionally balanced.

We hope you check out our new recipes... coming soon! They're going to be delicious!

Thank you for taking the time to give a review,
The SF Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look