1st order the box has been left outside…
1st order the box has been left outside without even ringing the door bell or a call/text while I was working from home. Found it going outside, checked the carrier website saying delivered 2 hours earlier against signature which is untrue. Wrote to the customer service asking to send the proof of signature and if it still safe to use the box (raw pork meat inside) it was a few days ago they didnt even bother to answer. Be aware there is no after sales customer service.
Also while the concept is great, the products seem of good quality, but there is a LOT of single use plastic small bags or containers. Not environmental friendly at all (1 plastic container per egg, 20g of cheese in a plastic bag, small amount of rice vinegar in a plastic container).
I wish there was a better follow up on the delivery (0 here) I wish there was a customer service (I suppose its not too much of an ask) and more thoughts about the packaging.
Recipes and products provided seem fine.
Update 18/02: Since 30/01 the customer service didn't answer to any of my 2 emails (no phone number to contact)








