While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the convenience of same-day and on-time delivery, and the high quality and freshness of products. Many appreciate the wide variety of items available, the user-friendly platform, and the polite, helpful, and punctual staff who often go the extra mile. However, some customers mentioned minor issues with product quantity options, wishing for smaller sizes like 500g for fruits and vegetables. A few also noted the excessive use of paper bags, with small items often being bagged separately and heavier items unnecessarily split.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, freshness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the convenience... See more

Staff

People report positive experiences with staff, consistently praising their politeness, helpfulness, and... See more

Quality

Reviewers consistently express satisfaction with product quality. Many consumers praise the high quality of... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Reviewers frequently highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very happy I found this service - very convenient that they do same day delivery and you can pick the delivery time. Prices are more or less the same as in big supermarkets.

Rated 5 out of 5 stars

They are currently impeccable! I order from them every week and this way I don’t need to stand the rude attitude in the grocery store vendors in my neighbourhood. Highly recommend!

Rated 5 out of 5 stars

I have been a client for four years and I am very satisfied with the service at all stages — from ordering to delivery. The platform is easy to use, the products are always well packed, and deliveries... See more

Rated 5 out of 5 stars

I am extremely happy from the service! Everything is top notch - products are always fresh, delivery is fast and without any problem. All the deliver guys are super nice and helpful each time. Keep th... See more


Company details

  1. Grocery Delivery Service
  2. Grocery Store
  3. Organic Food Store
  4. Supermarket

Written by the company

Your grocery shop with fast delivery to your doorstep. Great variety of real, high-quality food and clean farm products for a better life.


Contact info

  • Sveta Troitsa, ul. "Zografski Manastir" №15, entrance. G, floor 3, 1309 , Sofia, Bulgaria

  • 0700 88 150
  • ebag.bg

4.9

Excellent

TrustScore 5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Fast, Friendly, and Great Prices

Accurate, reliable, and consistently high‑quality — that’s eBag for me. Since I started using their service, I’ve been saving not just time but also money, thanks to the great promotions and interesting products they offer. I live in the city center, but the stores around me are mostly small neighborhood shops with noticeably higher prices and not‑so‑impressive quality. And honestly, the fact that I don’t need to take the car just to buy something decent is a huge bonus.

The app is intuitive and very easy to use, and the couriers are always polite, smiling, and right on time. Their support team is responsive and always available. The variety of products is impressive — groceries, household items, pet supplies, kids’ essentials. It’s convenient, reliable, and I wouldn’t trade it for anything.

March 27, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

The best!

I use Ebag relatively often and I would always reccomend it. I like the food diversity, prompt delivery and the fact that they are so open to feedback. One of the very few services that cover the world-wide standards. Thank you!

March 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Polite and helpful

Products are always with high quality. The collaboration with Bulgarian farmers is commendable. We can relay on delivery being on time, which is of great importance of us, considering we have a small child at home. Employees are always polite and helpful. :)

April 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Perfect!

Perfect!

**“27.03 — I just want to share how genuinely impressed I am with ebag. I’ve been using their service regularly, and every single time they manage to exceed my expectations. The products are always fresh and carefully packed, the delivery is punctual, and the couriers are consistently polite and respectful.

What I appreciate the most is how much time and stress this service saves me. Instead of rushing through crowded stores after work, I can rely on ebag to bring everything I need straight to my door — and they do it with such reliability that I never have to double‑check or worry about mistakes.

It feels amazing to have a service that truly makes everyday life easier. For me, ebag has become more than just an online grocery store — it’s a small piece of comfort and convenience in my busy routine. I’m genuinely grateful for the quality and care they put into every order. Highly recommended!”**

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Quality products. Well organized service. Arrives on time. Staff very polite. I would highly recommend.

March 29, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look