EBC Brakes Direct Reviews 3,562

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and the high quality of the products, often noting that items arrive quickly and are well-packaged. Many find the products, particularly the brake pads, to offer excellent performance, superior feel, and improved stopping power compared to original manufacturer parts. The website is often described as easy to navigate, providing helpful information for choosing the right parts, and the ordering process is generally smooth and efficient. However, some customers experienced issues with delivery times, with orders taking longer than expected or being lost by the courier, and a few received incorrect parts or found the product images misleading. There were also occasional complaints about the cost of flat-rate postage for small items and difficulties with the fit of some components.

What people talk about most

Product

Customers generally express high satisfaction with the product, praising its quality, performance, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently express satisfaction with the quality of products, often highlighting their excellent... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, superb, and... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting how easy and quick it is to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

When looking for new upgraded brakes for my car I was recommended to try ebc so I checked out there website where they explained all the options very well and had good deals on disc and pads together... See more

Company replied

Rated 5 out of 5 stars

EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10 years, 2 sets of Green pads in the same time perio... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Yellow Stuff is Great!

Quick and easy purchase. Had them fitted by a local independent and have been using the yellow stuff pads for 6 months now. A lot less dust and much better bite than OEM on my F-Type.

November 18, 2024
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Good products

Good products, good prices and genuine next day delivery

September 1, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service and the parts came…

Great service and the parts came promptly

August 31, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

Fast delivery and good online chat for…

Fast delivery and good online chat for matching pads to the car. Only gripe was the phone advice when rang into double check the pads would fit. After specifying that I would be using Brembo cross drilled discs, I was told that the EBC ceramic pads are designed for plain discs and cross drilled will wear the pads just as fast as normal ones. This is not a fact based statement. Compounds are different on each type of pad, how can they wear faster just by the whether the disc is cross drilled? Grooved yes, but mine aren’t grooved. The only thing I can think of the gentleman was trying to imply I buy the plain EBC discs. Or that EBC don’t want to encourage their products to be mixed and matched in case their is some sort of complaint. I’ve read on multiple forums that my setup is standard and pad combinations are tested with multiple disc manufacturers.

August 29, 2025
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Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with our products.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Well packaged and delivered

Well packaged and delivered, very nice brake discs and pads, now fitted and working perfectly

September 4, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Front pads green stuff

The service was excellent and the brakes are excellent quality and are much better than the O E M , hardly any brake dust so much better than the original pads from Ford .

September 4, 2025
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Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Fast service and top quality product

Fast service and top quality product

September 3, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Quick delivery and excellent quality of…

Quick delivery and excellent quality of parts.

September 1, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Two purchases recently

I've made two purchases, from EBC Direct, in the last few weeks. This one was the most recent and went absolutely as smoothly as I would have hoped for.

The website worked fine and I selected the correct parts, with confidence. Pricing is competitive and quality first class.

Delivery was on time and the communication was ideal.

Thanks EBC, keep it up.

August 31, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Website easy to navigate. Great product.

August 30, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

XVZ1300 brake pads

The website was easy to use and very usefull to find the correct brake pads for my model of motorcycle which is a Yamaha XVZ1300 Royal Star

August 26, 2025
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Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Fast delivery.

August 23, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Excellent

Good price, top quality, quick delivery

August 21, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Andrew helping with brakes

I talked to mr. Andrew Bartosiak. He led me through the entire process of choosing which brakes I should get. He also helped me with my current brake problems.
Very nice guy!

September 4, 2025
Unprompted review
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Always better to order from them…

Always better to order from them directly. Next day delivery as well.
Thank you for your products. Super good.

July 15, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Absolutely great i got pads and disks…

Absolutely great i got pads and disks for front and back little bit of sqweek when cold but you can tell they are of good quality also even with high use low break dust left on alloys yellow stuff all the way thanks ebc great customer service aswell when I called to confirm fitments so happy 😊 10/10

August 14, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Technical support outstanding

Technical support was brilliant gave him the dimensions of my motorbike clutch. He gave me the serial number for the parts. Ordered the parts and they arrived the next day. Brilliant service
Cheers

August 14, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 3 out of 5 stars

Service was helpful and polite

Service was helpful and polite, unfortunately after ordering the part it was discovered as out of stock, EBC parts purchased from a third party at a cheaper price

August 14, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

Thank you very much for taking the time to leave some feedback, we are happy you found our customer service so good.

We can only apologise for the stock issue, we try to keep on top of stock as much as possible, and can only apologise for the inconvenience caused. Hopefully we will see you order from us in the future, as we would love to see your custom.

Kind Regards,

EBC Direct Team

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