Ebury Reviews 

Excellent service, helpful and knowledgeable staff. Payments arrive with beneficiaries in a swift and timely manner with action from staff equalling this. The market reports and updates provide a great outlook on an ongoing basis helping for timing of trades too!

Ebury has been an integral partner to HRH HILL Ltd for a number of years and has been key in supporting our exponential growth in that time. We use their excellent and very competitive Trade Finance and Foreign exchange products and we work very well with their Operations team, especially Thomas Sennett who is very proactive and completely understands our business.

Fast, friendly, and very reliable. This company manage in a professional way and give great customer service. Having worked with Ebury for the last 5 years they have helped us at a crucial time of growth when the high Street Banks were nowhere to be seen. Tom your a star, thanks for your support.

Ebury have looked after our Forex for over 6 years. We have used a multitude of other companies in this period that have come & gone. We always find the best rates together with the best customer service from Ebury. I would highly recommend this company to anyone who needs to exchange currency however big or small.

Very happy with the support and rates that this company offer - second to none in their service.

Keep up the good work!

We also had our account closed with little notice and no explanation. Prior to that we had enjoyed 2 years of very good service. What a shame....

Scammer
After one month and 5 days don’t put money in account and don’t return money to the sender
I filed a police report and reported to the FCA
write to fca that the regulating authority of banks in uk can help you from these scammers
they write positive reviews but it is a bank of scammers

They are very help and the services they provided meet our requirement.

Very simply, Ebury are second to none in the foreign exchange market.
Our FOREX business has been with our dealer Tom Sennett for well over 10 years now, at his previous firm, and now Ebury.
As you can imagine, these guys put some serious hours in and Tom is always available to discuss market trends and his insight and knowledge is superb. On the rare occasion when Tom is unavailable, the other membders of the trading team are just as good and more than willing to chat about the market.
Tough going for everyone at the moment but if you want confidence in how your trades are handled, these are the guys.
Good luck for the year ahead to all @ Ebury!

Despite the stock answer to my review of 16 December about the complete lack of response from Ebury to a valid payment request there is still no action!

It's been reassuring to see we are not alone in dealing with an incompetent financial provider like ebury. Our corporate account got frozen in September, due to KYC process, causing massive headaches. We've been unable to pay suppliers, have had to fall back on personal funds, and as a result been unable to solicit more business from clients as they were our sole bank. Completely unacceptable, regulator should take necessary measures, clearly they don't have enough capacity nor do they want to invest in additional capacity to sort things out.

I'd been recommended Ebury by a number of Colleagues as I needed a viable, safe and above all else speedy transaction to close on a 'time limited' property sale. I was fortunate enough to have Tom Sennett handle my affairs, Tom walked me through the whole process from start to finish and I was able to secure the purchase. Tom has subsequently helped me with additional money transfers since then. I have to say that it is seldom that you find this level of service in this day and age. Thanks Tom!!

Really, really disappointed with Ebury. Service and approach nothing like it used to be. They will automatically shut down FX accounts if they don't see the volumes they are looking for but don't even have the courtesy to let you know. I have had multiple payments received from clients which have been rejected without me even knowing. Totally unreliable. Lots of other much more capable alternatives where the customer is valued.

This is the first time I have written a review on Trustpilot. I am the Treasurer of a small trade association and it seems like we are not alone in having our funds blocked and being told our account will be closed - without any adequate explanation and despite having gone through a rigorous KYC process during the summer. This has left us in an extremely difficult situation as Ebury was our sole banker. Despite the best efforts of our account manager (based in Brussels) the rest of bank seems completely unresponsive. A formal complaint raised over a week ago remains unanswered and we have no idea when we will be able to exit our funds. I understand there may be 1,000's of similar payments pending attention and remittance. Based on our experience, I would be extremely careful about doing any business with Ebury.

Ebury has simply become the worst currency service I have ever used. Nobody knows what's going on, you can never speak to a manager and nobody can give you answers . STAY AWAY, THEY WILL TIE YOUR MONEY UP FOR DAYS OR WEEKS AND YOU WILL HAVE NO ACCESS TO IT.

I am very disappointed. I have been dealing with Ebury for several years but they are closing my account this week with very little notice. Had a horrid day today trying to get my money refunded but my "contact" is not very helpful with any explanations. I work with a charity so I am very disappointed they are keeping my money and not returning it as it was given to us by sponsors. Ethically can they close an account with such short notice and not return your money? I am so very disappointed.

Terrible experience, they blocked our account after demanding tons of information, once provided no answer, our payments blocked, they demand us to move to a different branch, no answers...terrible experience. Avoid.

Avoid at all costs. They don't have the proper procedures and the qualified personnel to run AML/KYC process or onboard clients. Customer service is the worst I have seen.

Shocking service. Closed our account with no notice. A representative blamed it on the recent investment by Santander. Their knowledge of AML/CTF risks and regulations is poor as evidenced by our experience with their due diligence process.

Stay away from them, was a customer for many many years, closed account for no reason and no explanation. Would not trust them at all.