Ebury Reviews 

776
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, supportive, and deeply dedicated to addressing all client needs. People also appreciate the seamless and efficient communication channels, which consistently ensure rapid responses to any questions. Consumers consistently find the financial platform intuitive, highly straightforward, and extremely easy to navigate for daily business transactions. Reviewers greatly value the personalized support and reliable guidance provided for international payments and currency exchange. Many individuals note the competitive exchange rates and smooth processing that make managing cross-border finances completely hassle-free. Clients express high satisfaction with the overall reliability and quality of the services offered.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the helpful, supportive, and... See more

Service

Users describe positive interactions with service, highlighting consistent helpfulness, responsiveness, and... See more

Customer service

Consumers find customer service to be extremely helpful, professional, and reliable. Reviewers frequently... See more

User experience

Reviewers share strong satisfaction regarding the user experience. Consumers find the platform intuitive,... See more

Website

Customers consistently note positive experiences with website, describing the platform as completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great partner when you are working with all the different currencies in the world. Being able to sell and buy currency at certain dates, makes it easier to know what we will get, whatever happens in t... See more

Rated 5 out of 5 stars

We are in Europe but we do business with China in usd. We have been working with Ebury for at least 6 years now. Ebury always offers very competitive exchange rates, even more competitive than other f... See more

Rated 5 out of 5 stars

Mr Alberto and Oli are really helpful. Whenever we had issue they solved immediately. They are really kind, supportive and professional. I am very happy to being in contact with them. Thank you for yo... See more

Rated 5 out of 5 stars

Ebury has been a great support for my company. Everyone i speak to always is ready to help and especially George and Alberto are top notch! Can recommend Ebury to anyone dealing with FX or any other f... See more


Company details

  1. Financial Institution

Written by the company

Ebury is a financial services company specialising in international cash management solutions including cross-border payments, FX risk management, and business lending. Our unique product offering helps businesses to accelerate and simplify international finance. We provide expertise and excellent customer service, usually reserved for the bank’s biggest customers, with our innovative technology and unrivalled capabilities. Whether you’re an international trader, an NGO, an e-commerce platform or a small business owner, our solutions are designed to create a seamless international finance process. Thousands of companies around the globe are trading faster and smarter by using Ebury’s services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(776)

175 reviews in the last 12 months

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Rated 1 out of 5 stars

I have tried to get my money from Ebury…

I have tried to get my money from Ebury for 6 weeks now. They keep say it’s a review. And every question asked I have answered and send document for. They still keep my funds and that cause damage of my business. I will suggest every client at Ebury to take their funds out of the account and find a new provider. They are scamming their clients

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

The online portal is very simple to use…

The online portal is very simple to use and the service provided is quite insightful to allow me to plan and manage both payment schedules and reducing the exposure to the currency fluctuations.
Tegan does a great job of emailing and calling every few days to keep me in the loop on any likely changes so that I can book currency in line with my requirements.

I was recommended Ebury and it has definitely been beneficial to me saving money since utilising their services.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

In a world where common sense seems to…

In a world where common sense seems to be out of fashion, Ebury refuses to give up on logical approach, which is really refreshing. They offer services which other players do not and have a team of ambitious and success driven individuals, who still maintain human interactions. Highly recommend!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

The best platform and the most professional Account Manager

I run a group of companies based in the UK, Canada and the USA. Ebury have provided fx facilities for the group for around 12 months and they have been absolutely excellent. My account manager Tegan is a superstar who really knows her stuff and offers a top class, proactive service. She has clearly taken time to understand our business and this shows in every conversation I have with her. The platform is incredibly straightforward to use and the spreads on currency swaps are much more favourable than the banks and most other fx platforms. I would recommend to anyone who has to perform regular swaps and wants a facility that's super-easy to use. Five Stars.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

I recommend them

I recommend them, very good interface

October 30, 2024
Unprompted review
Ebury logo

Reply from Ebury

Thank you for your review André! We are glad you like our platform and services.

Rated 4 out of 5 stars

Supportive of an idiot like me

Overall a great service and both Tegan and Emmet have been very supportive and tolerant of someone fairly new to fx trading. We've been using them for 10 months now, so have ironed out the inevitable teething troubles of any new service. I've docked a star for the frustration that the Trade Finance team inflict on providing management accounts and criteria of invoices etc. Although, it does show good compliance.

October 25, 2024
Unprompted review
Ebury logo

Reply from Ebury

Hello Neil. Thank you so much for your feedback, it is very important for us.

Rated 5 out of 5 stars

Best FX platform

It’s being more than 8 years I collaborate with Ebury and I may say that they have developed a very friendly platform to convert any currency and easy pay any beneficiary in the world free of fees. Mrs Tegan who’s handling our account is always available at any special requests

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

I have worked with them for years now…

I have worked with them for years now and it has always been great. Their customer service is excelent

October 1, 2024
Unprompted review
Ebury logo

Reply from Ebury

Hello Hugo, thank you for your feedback. We are pleased that you have such a good experience working with us.

Rated 5 out of 5 stars

Best FX company ever !

Having worked in travel for the past 38 years, I have found Ebury to be the very best FX company I have ever used.

They are informed, experts, helpful and have outstanding communication skills. Certainly the most proactive company I have ever used. Can not recommend them highly enough.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excelente service to trade currencies

Excelente service to trade currencies. Ebury eliminate bureaucracy and fees charges by commercial banks. A great solution for companies to trade currencies.
The staff I have access to are very attentive, helpful and always readily available for my requests.

October 8, 2024
Unprompted review
Ebury logo

Reply from Ebury

Hello Arlete, we are glad to know about your great experience with our service and technology. Thank you so much for sharing your feedback!

Rated 5 out of 5 stars

Excelente service to trade currencies…

Excelente service to trade currencies on a easy and fast manner. Ebury eliminate bureaucracy and high fees charges by commercial banks. The best solution on the market for companies to trust currencies.

October 7, 2024
Unprompted review
Ebury logo

Reply from Ebury

It is great that you are happy working with Ebury João! Thank you for sharing this feedback.

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