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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from creating cards to managing collections. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with gift card redemption and a lack of responsiveness to inquiries regarding these matters. A few people also felt that the company's approach to resolving payment disputes was not ideal.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional helpfulness and efficiency... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting its efficiency and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

User experience

People report positive experiences with user experience, finding the platform easy to set up, use, and share.... See more

Service

Consumers find service to be positive, highlighting its efficiency and helpfulness. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Great idea in times of Hybrid working and unable to get colleagues to sign a card for someone. Plus with the card being electronic, it doesn't get lost in a pile of files with someone forgetting t... See more

Rated 5 out of 5 stars

I needed my ecard gift voucher resent after I misplaced my email. Dayana from Support responded to me super quickly and resolved my issue and sent me my gift card link within 2 hrs with the little inf... See more

Rated 5 out of 5 stars

This was my first time using EcardForest, and I was drawn to their vivid and cheerful card designs. However, I encountered an issue with the PDF download—the Chinese fonts were missing entirely. I’m... See more

Rated 5 out of 5 stars

Ecard Forest basically organised the card and gift for us as a colleague was leaving. The process was so easy, basically I chose a card and then send the link in an email to everyone to sign. Even bet... See more


Company details

  1. Greeting Card Shop
  2. Artist
  3. Craft Store
  4. Web Collaboration Platform

Written by the company

EcardForest offers online group ecards. Our goal is to enable easy group signing no matter the distance, while being ecologically friendly at the same time. We have an amazing selection of handmade birthday, farewell, baby and wedding ecards.


Contact info

4.9

Excellent

TrustScore 5 out of 5

425 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Heartfelt thanks to the EcardForest Team

This was my first time using EcardForest, and I was drawn to their vivid and cheerful card designs. However, I encountered an issue with the PDF download—the Chinese fonts were missing entirely. I’m truly grateful to Dayana from the EcardForest Team for her prompt response and perfect solution. Her support made all the difference!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We have been using EcardForest for a long time, and customer service ( Dayana)is always brilliant!

August 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Dayana

Dayana was extremely helpful, I was needing my ecard tidied up (I was frightened I would end up deleting messages) The site is easy to use but always on hand if you need help with anything.

August 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Ecardforest easy product and great…

Ecardforest easy product and great support!

The process of setting up the card and collection pot was easy and intuitive, and when I had a couple of issues the service was fast, friendly and efficient.

Would recommend and will use again!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant- Totally recommend

The service was excellent so easy to use. I would like to thank Dayana from the EcardForest team- One message didn't save within the card . I Noticed after the cut off before sending. I contacted the team and she dealt with the issue so quickly . This made a real difference to the person receiving the card. Such a fast and helpful service. Thank you.

July 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. I accidentally included a typo in the recipient's email address when sending a time-sensitive ecard via EcardForest. I reached out to their support team and received a response within minutes. Dayana resolved the issue immediately and was incredibly helpful throughout. The quick and friendly support made for an easy and greatly appreciated customer service experience - thank you!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Silly Mistake corrected easily

I was doing a card for two leavers and somehow managed to duplicate it then share the link to the one I didn't have admin access to - DUH!
Emailed the team expecting a long delay but Dayana responded almost immediately, and sorted the issue with no fuss!
Great service from Dayana and a great service overall

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had an excellent experience using ecardforest and superb customer service from Dayana who helped me with a few late changes I needed to make to my card.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

easy to use would recommend

card was easy to buy, link i could send to people through emil or message and super easy for everyone to sign and contribute, money paid to me the same day i requested it as we didn't want to redeem if for a voucher

July 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Really helpful and prompt support from…

Really helpful and prompt support from Dayana when I needed some help as a recipient of a card. I have also used ecardforest many times for sending group cards. It is so easy to use, and works well.

July 22, 2025
Unprompted review

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