Awful quality, seller vanished, no refund
The product that I ordered (cargo bicycle) arrived visibly damaged in many areas and well below any reasonable quality standards. There is also one article missing that the seller forgot to deliver (rain cover)
I have written to the seller by email at the specified contact address and complained about the quality of the product and demanded a full refund and return. The seller did not agree to any refund and did not offer any solution to the complaint. I am seeking a full refund from the seller.
The seller's communication has been sub-par. The seller indicated that the bicycle would be dispatched on February 5th. It was not received until April 4th. During the day of April 4th, the seller delayed the delivery several times, finally arriving at 22:00 in the evening, in the dark. It was difficult to fully assess the bicycle's quality at the time of delivery on a dark street. The deliver was done via a Bolt drive van.
One item was missing from delivery (rain cover). The seller said that they would deliver it on the morning of April 5th, 2025, but it has still not been delivered.
Once I was able to assess the quality in proper lighting (after the seller had left the delivery), I sent an email that same evening to notify of the quality issues and request a refund. The seller responded to my email on the morning of April 5th, 2025, that he will consult and give an answer on April 7th, 2025. On April 7th, 2025, the seller emailed me to say that they will not be providing any refund and did not offer any alternative solution.
This is the list of the quality issues that I have identified;
- scratches present on the bicycle frame and rain cover frame (most likely sustained from unsecured shipping)
- scratches to the exterior of the cargo box
- scratches on the interior of the cargo box
- chips missing from various portions of the cargo box (around screw holes etc.)
- uneven painting of the surface of the cargo box
- wrong material used for the cargo box (not water resistant plywood)
- handlebars are not as previously agreed - they’re not with an extended adjustable arm that allows for positioning at a comfortable height for riding position
- seat cushions are of very low quality material
- seat belts are fastened to the outside of the box with equipment that is not durable for the purpose and not aligned with photos of the model
- seat cushion glue to the Velcro did not hold and has come loose
- a potion of the rain cover frame is unscrewed from the cargo box
- there are various random drilling holes present in the box
- there are structural breakages in areas where it seems that screws have been pulled out of the box
- there are uneven cuts to the plywood in several areas, leaving unsightly gaps
- the locking mechanism for the seats is not well thought through as it is loose metal on metal which will cause quite a noisy and uncomfortable ride
- the rear mud guard of the bike is positioned off center
- the kick stand of the bike leaves very little ground clearance (~2cm) when in a closed position which feels dangerous for riding
I find that it’s not possible to safely use this bike, let alone transporting a child.