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ecells.com Reviews 1

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TrustScore 3 out of 5

3.2

Bicycle Store
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Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

E-Cells bike not delivered as ordered

I purchased an E-Cells Step Star, but it was not delivered as ordered. Over the past month there have been 19 emails and 6 phone calls, but still no resolution. On the third phone call, the representative stated that at the time I placed the order, their website was under construction, and shouldn't have allowed certain options. Nevertheless the website did collect the money, and I received email confirmation of the order and options. Their website claims "unparalleled customer service", but it hasn't been unparalleled in a good way...

October 13, 2024
Unprompted review
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