Echor Reviews 

169
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Shocking! Advertised as shipped in 1-3 days for paid postage. 10 days now and Royal Mail are showing as having not even received it from Echor. Their email system refuses to let me contact them by re... See more

Rated 4 out of 5 stars

Echor offers quality sleep products with noticeable benefits. Their items, like mouth guards and sleep masks, have helped improve discomfort from issues like bruxism and enhance sleep quality. While c... See more

Rated 5 out of 5 stars

I’d been researching weighted blankets for a while and decided that the 9kg one this company sells, was the one to order. My online delivery arrived super-quickly and also included a free eye mask... See more

Rated 5 out of 5 stars

Had a mouth-guard for bruxism years ago: never got on with it. Skeptical about this (dentist guard too expensive), but surprised by the results - jaw ache/ear pain has reduced in the two weeks since u... See more

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3.3

Average

TrustScore 3.5 out of 5

169 reviews

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3.3

All reviews

(169)

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Rated 5 out of 5 stars

Excellent service, great product

Excellent service! I managed to order the wrong product and realised a few minutes after hitting 'buy', so I thought I'd at least try and sort it out. So I sent an email to customer services and, lo and behold, it was all sorted prior to despatch. Thank you guys!

October 5, 2021
Rated 5 out of 5 stars

Fantastic customer service and…

Fantastic customer service and high-quality materials. I was impressed with the product I bought (the night guard) - a fraction of the price of the professional ones, and does the job well enough.

September 29, 2021
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Rated 5 out of 5 stars

The mist and candle are amazing

The mist and candle are amazing! The scents send me off to sleep no people! The eye mask is great, let’s no light in, isn’t heavy on your eyes either! Really lovely products

September 20, 2021
Rated 4 out of 5 stars

Good customer service

When I 1st ordered they sent out the wrong product, although it was shipped very quickly and it's a quality item. I got in touch with customer services and they send me the right product within a week. They aren't staffed by robots and I received a very personal response. Haven't yet had time to try the product but I can't fault the service.

September 20, 2021
Rated 5 out of 5 stars

Big thumbs up!

Thank you Echor for the fantastic products. Ewan is a neighbour of mine and very kindly listened to me complaining about my serious lack of sleep. Having suffered from insomnia for many years I didn’t think anything could help me. I had literally given up!! Ewan supplied me with the SLEEP UPGRADE COMPLEX CAPSULES and the PILLOW SPRAY. I was pleasantly surprised because I am actually sleeping much better. The pillow spray smells amazing and really relaxes me, you also don’t need much. I would highly recommend these products cause if it works for me then it can work for anyone!!

September 10, 2021
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Rated 2 out of 5 stars

Not comfortable at all

Not comfortable at all.

August 20, 2021
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Reply from Echor

I'm sorry to hear that you didn't find your Blackout Eye Mask comfortable. This product does benefit from a 30 night guarantee so is able to be returned for a refund if you're not happy.
Best, Ewan - Co-founder

Rated 3 out of 5 stars

Disappointed with the Echor Total Blackout Eye Mask

I was hoping the Echor Total Blackout Eye Mask would be a bit more high quality, but it feels very average to be honest. The fabric doesn't feel particularly soft on the skin, and the lower area around the nose doesn't cover very well, which means I have to tighten the elastic band around my head quite a lot in order not to get any daylight coming through there. This makes the mask not very comfortable to wear, and leaves marks around my eyes in the morning. I've also had the eye mask for less than a month and the "echor" writing on it is already starting to come off. Not that this matters much but it just feels to me like another sign that this isn't particularly good quality. Maybe it could have come in a little pouch in order for it to be protected better. I really wanted to like this product but I'm not too impressed unfortunately.

August 13, 2021
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Reply from Echor

Really sorry to hear that the product didn't live up to your expectations. We are currently working on some further improvements to make sure we provide the best possible product to customers and will take your feedback on board. Thank you very much for sharing your thoughts with us and helping us improve. Ewan - Founder

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Rated 4 out of 5 stars

Much better sleep thank you

Has really helped my sleep as no longer been woken up as soon as the sun comes up, my hair sometimes gets stuck in the strap tightening but that’s the only reason why I haven’t given 5 stars.

August 11, 2021
Rated 5 out of 5 stars

Lovely product and service.

Efficient service and lovely product! So soft and comfortable. Blocks the light as promised.. it's a winner all round. I've tried plenty in my time trying to find the right one.. I reckon I've found it now. Thanks. Pink.

August 8, 2021
Rated 1 out of 5 stars

Ordered over a week ago still hasn’t…

Ordered over a week ago still hasn’t turned up!

August 7, 2021
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Reply from Echor

Hi Tyler, I'm sorry to hear this, I can confirm that your order was dispatched on 30th July. We have discovered that a number of parcels sent that day were not delivered and have opened a case with Royal Mail. Please email us at hello@echor.co giving your order details and we will arrange to send a replacement order. I'm very sorry you've had this inconvenience.

We look forward to resolving this for you.

Best,

Ewan - Founder

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Rated 5 out of 5 stars

Bought the Echor sleep mask for my…

Bought the Echor sleep mask for my partner.
She loves it, it's well made and good quality, far superior to the others she's had that fell to bits after a week or two. Highly recommended and great customer relations. 5 stars all round from me.!!!

July 29, 2021

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