I like..
I like... the shampoo, its odor
I regret the rules of payment (no PayPal etc...)
I regret not to be able to buy Eclama in shop
So far, the shampoo efficency remains uncertain
November 26, 2025
Unprompted review
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Company details
Written by the company
Chez Eclama, nous nous engageons à fournir des soins capillaires naturels et vegan, conçus pour traiter les besoins les plus spécifiques de vos cheveux. Nous sélectionnons minutieusement des ingrédients d’origine naturelle et élaborons nos produits selon des procédés artisanaux, pour garantir une qualité irréprochable. Nos soins — shampoing solide au gingembre, après-shampoing, et huile de romarin — sont formulés sans sulfate, sans paraben et sans silicone, pour respecter votre santé capillaire et l’environnement. L’expérience client est au cœur de nos priorités, et nous tenons à offrir un service qui reflète nos valeurs de transparence, d’authenticité, et de qualité. Chaque retour de votre part est pris en compte pour nous améliorer en permanence et vous offrir des produits qui inspirent confiance. Avec Eclama, faites l’expérience de soins capillaires pensés pour votre bien-être et la beauté naturelle de vos cheveux.
Contact info
U.A.E.
- eclama.com
2.2
Poor
105 reviews
Replied to 22% of negative reviews
Typically takes over 1 month to reply
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Reply from Eclama
Hello,
We’re really sorry to hear that you haven’t noticed any difference yet. Please note that we have a “satisfied or refunded” guarantee.
You can contact us directly at contact@eclama.com so that we can help you and arrange a solution together.
I am still waiting my parcel for an…
I am still waiting my parcel for an order that never arrived in more than 1 months !
January 24, 2025
Unprompted review
Reply from Eclama
Hello,
We are sincerely sorry to hear that you haven’t received your parcel yet. This is absolutely not normal, and we kindly ask you to reach out to our customer service team at **contact@eclama.com** so they can investigate whether the parcel was lost.
Please rest assured that we will make this right. If the parcel was indeed lost, we will either resend your order free of charge with express shipping or provide you with a full refund. You won’t be left without a solution.
Thank you for your understanding, and we look forward to resolving this quickly for you.
Best regards,
The Eclama Team
No product after 2 months long
I am still waiting for a refund for an order that never arrived in more than 2 months ! Plus : it’s juste shampoo !
January 25, 2025
Unprompted review
Reply from Eclama
Hello,
We are truly sorry to hear about your experience. If you haven’t received your refund yet, we kindly ask you to reach out to our customer service team at **contact@eclama.com**, and they will look into this matter as quickly as possible to ensure it gets resolved.
Unfortunately, it can sometimes happen that parcels get lost in transit, and we are deeply sorry for the inconvenience this has caused. Please rest assured that we are here to help and will do everything we can to make this right.
Thank you for your patience and understanding.
Best regards,
The Eclama Team
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