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Eclio Bike Reviews 3

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TrustScore 4 out of 5

3.8

Bicycle Store
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Company details

  1. Bicycle Store
  2. Bicycle Wholesale

Written by the company

Our mission is to deliver an exceptional riding experience through technologically advanced, beautifully designed, and uncompromisingly high-performance electric bicycles and customizable accessories. We are committed to setting the industry standard in customer support, offering premium warranty coverage, a reliable service and repair network, and real-time response capabilities across North America. This mission defines not only eclio USA, but the global vision of eclio worldwide.

Contact info

3.8

Great

TrustScore 4 out of 5

3 reviews

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Rated 4 out of 5 stars

My bike arrive with a defective front…

UPDATE:

Customer Service did get back to me and help me resolve the issue. My bike arrive with a defective front wheel part. Customer service has been slow to respond. A phone number that doesn't have a full voice mail would be welcomed. And an auto response for your cs email stating how long it will take for someone to respond would also be welcomed. I am disappointed I'm unable to ride my bike. Going on day 4 with minimal resolution.

March 18, 2026
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Reply from Eclio Bike

🥺We’re really glad to hear that our team was able to help resolve your issue.

At the same time, we truly appreciate you taking the time to share your experience and suggestions with us. Your feedback regarding response time, phone accessibility, and email updates is extremely valuable, and we will continue improving our service to provide a better experience for all our customers.

As a small token of our appreciation, we would love to send you free gift. 🎁

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Rated 5 out of 5 stars

Love my M1

My M1 ebike had a problem with the charger in the new battery. I reached out to DDC supporting and told them what was going on. Send them a video and I’m so happy that even though my warranty was over by more than a week they still help me by sending me a new battery and a new charger. I’m so happy I’m gonna put a picture of me with my E bike and my new battery. I love them. My eBay goes 28 miles an hour on Thursday. Some people don’t like them, but I love it. My Brother also has one in the support team is great thank you so much. I’m so happy.

February 19, 2026
Unprompted review
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Reply from Eclio Bike

Wow — thank you so much for sharing this! 🙌
This honestly made our whole team smile.

We’re really glad we could help get you back riding, and it means a lot to us that you gave us the chance to make it right. Hearing that you’re loving your M1 (and cruising at 28 mph 😎) is exactly why we do what we do.

That’s awesome, your brother is riding one too — welcome to the ECLIO family! We’d absolutely love to see your photo with the bike and the new battery.

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