Eclipse Broadband Ltd Reviews 

I had problems with accessing my bills account which was sorted by Ryan very quickly. I also had some confusion in accessing my broadband account which was resolved by Matt. Both gave excellent service.

Great staff - spoke to about 3 different in support all helpful but problem not resolved yet. Need Engineer out to check the line

Used the online chat with Norbet, as i couldn't sign in to the invoice system and service was rectified, within a few minutes

Quick professional response from Kebba re tech assist on email server change.

Couldn't access my recent invoices through the Eclipse website so I tried their live chat. In general, I _hate_ on-line chat systems, but this was a rare exception - I got through to Jayde immediately and less than ten minutes later she had emailed me the invoices I needed. Very much appreciated!

Freya was able to resolve my problem with speed and was helpful throughout the session.

I was chatting with MADDY she is just amazing so welcoming and a patience like no others it’s a pleasure every second with no regret .

Maddy was very patient with me and talked me through everything very well.

Had problems signing in to Eclipse, but Matt sorted it out in no time at all.
Great Customer Service followed up with a text a couple of days later with some new passwords for me.

Jumped on a web chat with Ryan as I had an issue logging onto the portal, within minutes Ryan had me logged back in. A polite and professional person who clearly gives his best on each and every call/web chat

We've been having problems with Eclipse's portal since it changed so I contacted them for help... Ryan was great : once I explained the issue, he sent me 8 months of missing invoices - simple, efficient and very polite - thank you!

So easy to get in touch and report our broadband speed tech issue. Russell was clear and concise with his instructions and helped us retest and raise a fault ticket

I have used Eclipse for nearly 20years and the service has been excellent.

Used online chat to resolve problem viewing bill.
Helpful advice given.

Eclipse were prompt and very helpful as always. Had a problem with password access to the billing web-site. Matteo helped me fix it very efficiently. I would recommend Eclipse to anyone a their service has ben consistently good over a number of years

I had two chats with Norbert about problems with emails. He was very patient with my lack of expertise, and very clear in his instructions. The problems are resolved.

Had a problem with the billing portal, which was quickly sorted out by a very helpful guy called Ryan. Thanks

My broadband was not working so
I got in touch with Eclipse and spoke to Matt in the technical department. He was really patient and kind and gave me lots of help and advice so I was able to solve the problem.
I have been with eclipse for about 15 years and every time I have needed help I have always had great, personal service.

Query addressed quickly and informatively. Many thanks to Oliver´s efficient and friendly advice.

Quick and helpful response from Freya using live chat.