Eclipsecarsales Reviews 

246
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently highlight that the sales team is incredibly welcoming, friendly, and supportive throughout the entire purchasing journey. People appreciate the relaxed, no-pressure environment which makes looking for a vehicle much easier and more enjoyable. Reviewers frequently mention that staff members are very knowledgeable, answering all questions patiently and ensuring smooth transactions. However, some customers also noted experiencing unexpected mechanical faults, engine troubles, or issues with vehicle condition shortly after purchase. A few people expressed frustration regarding inadequate after-sales communication and difficulties getting these serious problems resolved satisfactorily.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as friendly, knowledgeable, and... See more

Service

Customers report overwhelmingly positive experiences with the professional and helpful service. Many... See more

Product

Customers consistently note ambiguous experiences with product quality, reporting a wide mix of satisfaction... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional and helpful staff who... See more

User experience

Users describe positive interactions with user_experience, highlighting a relaxed and pressure-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After seeing a car online I arranged a testdrive, went to test drive the car and ended up buying a total different car. I was greeted and then left alone to browse the place which I liked as felt no p... See more

Rated 5 out of 5 stars

This is the 2nd car I have purchased from Eclipse. I bought a Range Rover Evoque and there were a couple of minor problems such as central locking and gear selector, These were sorted out quickly an... See more

Rated 5 out of 5 stars

This was a good experience of buying car, not my favourite thing to do. We were left to browse and make our own decisions without any pressure at all. Very helpful staff, there to answer any ques... See more

Rated 5 out of 5 stars

Tom has been absolutely amazing from start to finish, this is our 3rd purchase with Eclipse cars and honestly cannot think of 1 fault. Service has been professional, full of knowledge and helpful.... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(246)

106 reviews in the last 12 months

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Rated 1 out of 5 stars

What a shocking experience buying a car…

What a shocking experience buying a car from these guys. From the start just lies and more lies about the whereabouts of the logbook for the car. In the end had to apply for a new log book. Which I still havnt received nearly 6 weeks later.

Yes I have the logbook now. That doesn't make everything ok from all the lies at the point if sale. The 1 star rating is not unfair at all. It is justified

There's alot of companies out there that deserve a 1 star reveiw and this is one of them

November 22, 2025
Unprompted review
Eclipsecarsales logo

Reply from Eclipsecarsales

Dear Andrew,
I can see that at the time of writing you have left 25 reviews for sellers. All 1 star “shocking” reviews.
We have just checked the DVLA system and we can see that you have already assigned your private plate and you have therefore actually already received the registration document a few days ago, which we are pleased to hear.
It was frustrating that a V62 document had to be used due to the previous owner of the car not assigning the car to ourselves in the correct way, but I can assure you that it was handled in the correctly, in a timely fashion and that we did not lie at any point of the process.
Paul kept you up to date from start to finish and even sent you copies of the documents and proof of postage at the time of processing the paperwork with the DVLA.
Ultimately we are glad that the V5C has landed with you, but we do feel it is unfair that you've left us a one star review despite Paul having gone above and beyond during the process of looking after getting this sorted for you.
Best Regards
Eclipse Car Sales.

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Rated 2 out of 5 stars

Broke down after a week

After plenty of contact and putting down a deposit, drop 2.5hours to see car, had management light on so got in writing they would fix any faults. Had the car a week but was away so hardly drove it. On way home car making all sorts of noises, once home checked and major engine issues. Oil and fluids everywhere in engine bay. AA out and told to get as far away from the car as possible as major issue. Returned and got a full refund. Only reason I gave 2 star and not 0 is because the refunded me without any arguments just took a bit to sort of return of vehicle as I was so far away.
Something tells me they knew something was up with van but I will never know that. Always a risk buying second hand cars but I won’t return

October 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. Very friendly. No hanging around process was really quick which I’m happy with. The car I purchased is in really good condition. Very happy.

October 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Two very happy customers

Eclipse specialise in sourcing prestige and performance cars. We saw the car we were looking for being advertised on Autotrader, and we were delighted to find such an excellent example. It was a pleasure to be looked after so well by Paul Sawyer, who went out of his way to accommodate our requirements. Eclipse clearly understands the market segment they specialise in and adopts a no-pressure professional approach which we found refreshingly reassuring. Although this is the first time we have dealt with Eclipse, it won't be our last. Highly recommended.

August 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent car sales

Absolutely no pressure during the whole buying experience and the couple of items which I asked to be sorted out were resolved with no issues. Car fully valeted and ready for collection on schedule.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to mark!

I recently bought a 2011 Mitsubishi Outlander from Eclipse Car Sales Ltd, and I couldn’t be happier with the experience. From start to finish, Mark was incredibly helpful, honest, and easy to deal with.

He answered all my questions, gave me plenty of time to look over the car, and never made me feel rushed or pressured. The Outlander was exactly as described — clean, well-maintained, and has been running great since I drove it off the lot.

The whole process was smooth and professional, and it’s clear that Mark and the team genuinely care about their customers.

I’d highly recommend Eclipse Car Sales Ltd to anyone looking for a reliable used car and top-notch service. Thanks again, Mark!

August 2, 2025

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