Eco Frog Reviews 60

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and friendly demeanor, often highlighting their ability to complete jobs quickly and cleanly. Many people also appreciate the excellent service received, from initial contact to job completion, noting the clear communication and the quality of the work performed. However, some customers were not happy with the company's policy regarding spousal presence during consultations, finding it inconvenient and disrespectful. A few other people also felt that the cleanup after the work was insufficient, leading to stained carpets and debris left behind. There were also occasional reports of incomplete work, such as missing boards or improperly installed fixtures, and some felt the price did not justify the quality of the coverage.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, highlighting the professionalism and efficiency of the staff. Many... See more

Price

Reviewers mention ambiguous feedback about price. Many customers were pleased with the price, finding it... See more

Product

Customers consistently note ambiguous experiences with the product. Some reviewers were pleased with the... See more

Based on these reviews

Rated 5 out of 5 stars

The guys turned up on time and got on covering the carpet and had the whole job completed in 2 hours. New loft hatch, ladders, light and half loft space boarded as requested. Dave showed me how it all... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience from the initial call to signing the job off. The team were all brilliant throughout especially Martin & Dylan who provided excellent craftsmanship in a very quick time,... See more

Rated 5 out of 5 stars

I can't praise this company enough, there was 1 lad who completed the whole package by himself withing a few hours, no mess and perfect job, iam so happy with my new loft and new hatching amazing pric... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic lads! Arrived on time. Chatty & friendly while getting on with their work and explained everything they were doing. Cleaned up after themselves before leaving. Would definitel... See more


Company details

  1. Joiner

Written by the company

Insulation - loft, internal wall, underfloor Loft storage loft boarding Loft ladder loft hatch Loft conversion Garage conversion 0% interest finance Loft leg system NHBC warranty compliant raised boarding New build houses Older style houses Victorian properties


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

We had an excellent experience from start to finish

We had an excellent experience from the initial call to signing the job off. The team were all brilliant throughout especially Martin & Dylan who provided excellent craftsmanship in a very quick time, they were in and out in no time and left the area as clean as they found it, as well as taking away any waste/rubbish. We paid exactly what was quoted with no hidden costs on satisfactory completion of the work. We would not hesitate in recommending them to anyone.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great job done

Absolutely fantastic lads! Arrived on time. Chatty & friendly while getting on with their work and explained everything they were doing.
Cleaned up after themselves before leaving. Would definitely recommend as absolutely no issues whatsoever!
Feel like my money has been well spent.
Ecofrog please thank my 2 installers who I cannot praise enough 🙂

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, very polite lovely lad that came and did our loft boarding and ladder. Came on time left it tidy and did a fantastic job. Thank you so much very good price for what you get.
Emma and Brian Evans
Lincolnshire

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Danny and Martin did a cracking job…

Danny and Martin did a cracking job Efficiently and professionally. Really polite and know there job inside out. Would not hesitate to recommend. Thank you

February 27, 2026
Unprompted review
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Reply from Eco Frog

Thanks Tony, your review is really appreciated. Hope you enjoy the extra space!

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Rated 5 out of 5 stars

Danny and Marty were very prompt and…

Danny and Marty were very prompt and professional. Respected the property and carried out a brilliant job on installing the loft insulation and flooring. Very fast and professional. Would highly recommend.

February 27, 2026
Unprompted review
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Reply from Eco Frog

Thanks for choosing eco-frog Les, we really appreciate your custom and lovely feedback!

Rated 5 out of 5 stars

Loft boarding

Great job from Danny and Martin. Fast and efficient. Would definitely recommend.

February 26, 2026
Unprompted review
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Reply from Eco Frog

Thanks for the positive feedback Natalie, its really appreciated!

Rated 5 out of 5 stars

Loft insulated

Loft insulated, boarded out with shelves fitted. The lads grafted really hard and completed the job in super quick time. Really pleased with the job and the price. Can't wait to fill my loft up with lots of sentimental junk now.

February 19, 2026
Unprompted review
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Reply from Eco Frog

Thanks Dave! great to work with you on your project

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Rated 5 out of 5 stars

Loft done

Just had my loft done by Danny and Martin absolutely amazing job clean tidy showed my how everything works very happy would highly recommend

February 9, 2026
Unprompted review
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Reply from Eco Frog

Thanks for the recommendation Stacie, we appreciate your lovely feedback!

Rated 5 out of 5 stars

After having a few issues with the work…

After having a few issues with the work I spoke to the company and within 5 days they sent out two lovely gentleman called Martyn and Dean (sorry if names are wrong) who put all of the issues right. Both were very professional left my house lovely and clean and tidy. They even spent the time to explain things to me even though the time was getting on. 5 stars.

February 6, 2026
Unprompted review
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Reply from Eco Frog

Thanks for your patience whilst we made the necessary adjustments Christine, a quick tweak and a happy customer, perfect!

Rated 5 out of 5 stars

Martin and Danny arrived in time

Martin and Danny arrived in time.
They were very efficient. Covered my carpets and tidied up afterwards. Also went through the procedure for locking and unlocking the ladder.
I would highly recommend this company.

February 6, 2026
Unprompted review
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Reply from Eco Frog

Thanks for a lovely review Susan, happy storing!

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Rated 5 out of 5 stars

Quick, tidy and on time!

The guys turned up on time and got on covering the carpet and had the whole job completed in 2 hours. New loft hatch, ladders, light and half loft space boarded as requested. Dave showed me how it all worked and watched me do it a couple of times. They cleaned up and took all rubbish away with them, couldn't ask for more! Would definitely recommend Eco Frog 🐸

February 6, 2026
Unprompted review
Eco Frog logo

Reply from Eco Frog

Thanks once again for choosing eco frog for your storage needs Maria! It was our pleasure to work with you

Rated 5 out of 5 stars

From start to finish - awesome

From start to finish. Really quick and easy process. The guy who I booked the appointment with through to the guys who installed it were so friendly and informative. The process was so quick. Took about 2 hours for them to board the loft and put in a new hatch and ladder. They show you the attic after, clean up really well and show you how to put the ladded up and down! Would 💯 recommend them and think it is a great price for the amount of storage I can put up there! Cheers!

February 6, 2026
Unprompted review
Eco Frog logo

Reply from Eco Frog

Thanks for the lovely feedback Sian, or should that be gracias!

Rated 5 out of 5 stars

Danny and Martin were prompt and very…

Danny and Martin were prompt and very efficient. Excellent job and service

February 4, 2026
Unprompted review
Eco Frog logo

Reply from Eco Frog

Thanks for choosing us to carry out your install, We hope you find it a useful space! best wishes

Rated 5 out of 5 stars

Top job from start to finish

Top job from start to finish. Dave has done a fantastic install for us. Highly recommend *****

February 3, 2026
Unprompted review
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Reply from Eco Frog

Thanks Tim, great working with you! Regards from Team Frog!

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Rated 5 out of 5 stars

ECO FROG loft flooring project

From start to finish....a great job. Simple to work with. Delivered on time by Dave and Reese - nice guys and good work ethics. Would recommend them to anyone.

January 23, 2026
Unprompted review
Eco Frog logo

Reply from Eco Frog

It was our pleasure to work with you on your project Phil, best wishes!

Rated 5 out of 5 stars

Amazing company and amazing job

I can't praise this company enough, there was 1 lad who completed the whole package by himself withing a few hours, no mess and perfect job, iam so happy with my new loft and new hatching amazing price. A very well mannered sociable lad

January 5, 2026
Unprompted review
Eco Frog logo

Reply from Eco Frog

Thank you so much for the lovely feedback Carol! Happy storing!

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