ecoATM Reviews 26,838

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the ease and convenience of the process, appreciating the quick cash for their old devices. Many people find the service straightforward and user-friendly, making it a good option for decluttering and getting some money for unused electronics. The multiple payment methods are also a plus, and the overall experience is often described as efficient and simple. However, some customers were dissatisfied with the payouts, feeling that the offers were too low, especially compared to online quotes or selling privately. There were also occasional issues with the machines, such as faulty cables, problems with selfie verification, or units failing to connect to devices. A few people also mentioned slow processing times and concerns about the accuracy of the device evaluation, leading to lower-than-expected offers.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently praising the process as easy to navigate,... See more

Product

Users describe ambiguous interactions with the product. Many customers report issues with the machine not... See more

Price

Consumers find price to be ambiguous. Many reviewers express dissatisfaction with lowball offers, hidden... See more

Value for money

Reviewers mention ambiguous feedback about value for money. Many customers express disappointment, feeling... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers praised the quick and easy payment process,... See more

Based on these reviews

Rated 4 out of 5 stars

The process is extremely simple and easy to follow, so I'd definitely use this service again if needed, but the payout for the brand and type of phone could be better. The two phones I used were bot... See more

Company replied

Rated 4 out of 5 stars

The process of selling a phone without the worries of being scammed by selling online. You take a huge cut from what you would get selling privately but sometimes you have to weigh your options. What... See more

Company replied

Rated 4 out of 5 stars

The first time through the process I got to the end and the camera photo of me didn't process properly. It recommended I try another Albertson store. So I did. This second attempt only offered me half... See more

Company replied

Rated 4 out of 5 stars

Instructions were easy to follow and I didn't feel rushed. The initial iPhone cable used to check if the device powered on was a bit faulty causing me having to reset the phone's position twice.

Company replied


Company details

  1. #1 of 1 best companies in Kiosk
  2. #17 of 22 best companies in Cell Phone Store
  3. #83 of 114 best companies in Electronics Store

About ecoATM

Written by the company

ecoATM is a secure, simple, sustainable and rewarding way to sell or recycle your used devices.

We offer over 5,000 conveniently located ecoATM kiosks throughout the United States to help folks earn instant cash and limit the fast-growing electronic waste issue that our planet is facing. Our self service kiosks are incredibly easy to use, allowing customers to sell or recycle their used devices in just under ten minutes. What only takes a few minutes of your time could mean cash in your hand and working towards a cleaner planet for everyone.

With over a decade of work under our belts, we know a thing or two about device recycling and the momunmental impact that it has on our environment. With your help, we are constantly working towards a greener tomorrow by limiting the amount of e-waste that enters our shared environment. That's why ecoATM has collected over 38 million devices to date, all thanks to the help of our rockstar recyclers who also want to live in a happier, healthier world.

If you're ready to join the fight against e-waste while also having the chance to put some green back into your wallet, you can find your local ecoATM kiosk and start your journey with us today!

Contact info

3.8

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

April 22, 2026
ecoATM logo

Reply from ecoATM

We love hearing this! Clear and easy instructions are exactly what we aim for. Thanks for sharing!

Rated 5 out of 5 stars

Great!

Great!! Definitely recommend!!

April 22, 2026
ecoATM logo

Reply from ecoATM

Thanks for the great feedback! We're happy to hear the instructions were easy to follow. We work hard to make the process simple and clear!

Rated 5 out of 5 stars

Smooth

Smooth, simple process that helps in so many ways!

March 30, 2026
ecoATM logo

Reply from ecoATM

We're so glad the process was smooth and simple for you! Thank you for the awesome review; we appreciate you sharing your feedback.

Rated 5 out of 5 stars

Great service

Great service

April 22, 2026
ecoATM logo

Reply from ecoATM

We’re so glad to hear you had a great experience—thanks for taking the time to share it with us. Your feedback truly makes our day!

Rated 5 out of 5 stars

It was easy to do because it slowly…

It was easy to do because it slowly walks this senior threw the process.
It's helping the environment.

April 18, 2026
ecoATM logo

Reply from ecoATM

Love this—thanks for the great feedback! We’ll be sure to pass your kind words along to the team—they’ll be just as thrilled as we are.

Rated 5 out of 5 stars

Recycle or cashback

Machine is very easy to use it walks you right through the process

April 22, 2026
ecoATM logo

Reply from ecoATM

Five stars—amazing! We're so happy the kiosk made your phone-selling process quick, easy, and totally hassle-free.

Rated 1 out of 5 stars

Didn't pay me

Didn't pay me

April 21, 2026
ecoATM logo

Reply from ecoATM

We're very sorry to hear that your payment wasn’t completed. We understand how frustrating that must be, and we’d like to look into this right away. Please contact us back at ecoSupport@ecoatm.com, so we can assist you with the issue and make sure you receive the correct payout. Thank you for giving us the chance to help.

Rated 4 out of 5 stars

Relatively easy to use

Relatively easy to use. Cash instantly.

April 18, 2026
ecoATM logo

Reply from ecoATM

We're happy to hear that our service was easy to use and fast for you. Thank you for your feedback.

Rated 5 out of 5 stars

It was very easy to use

It was very easy to use. I like how they gave instructions.

April 18, 2026
ecoATM logo

Reply from ecoATM

We're glad it was easy to use and that you liked the instructions. Thank you for your feedback; we appreciate you taking the time to share.

Rated 5 out of 5 stars

The experience was easy and they…

The experience was easy and they offered me a great payout for my old phone. Will definitely recommend!!

April 22, 2026
ecoATM logo

Reply from ecoATM

We appreciate you sharing your experience! We're so glad the process was easy and you were happy with your offer. Thanks for recommending us!

Rated 1 out of 5 stars

I got only 5 dollars for tab

I got only 5 dollars for tab , it is too less

April 19, 2026
ecoATM logo

Reply from ecoATM

We regret that our offer did not meet your expectations. We work hard to make our pricing fair by basing it on the model, the condition inside and out, and today’s market value for that specific device.

Rated 5 out of 5 stars

Fast and easy

Fast and easy

April 18, 2026
ecoATM logo

Reply from ecoATM

Appreciate the love! We’re happy to hear ecoATM made recycling your device a breeze.

Rated 5 out of 5 stars

Easy process!

Easy process!

April 18, 2026
ecoATM logo

Reply from ecoATM

That’s wonderful to hear! We’re so happy ecoATM made things easy for you, and we truly appreciate you being part of our community.

Rated 4 out of 5 stars
ecoATM logo

Reply from ecoATM

We're happy to hear that you were satisfied with the price we offered for your phone. Thank you for your positive feedback; it means a lot to us.

Rated 4 out of 5 stars

It was overall a good experience

It was overall a good experience, the kiosk worked well with examining and giving me the best price for my device. I would recommend to those who are in a quick bind or if someone is trying to get rid of some gently used up to date electronics. Reduce, reuse, recycle ♻️

March 26, 2026
ecoATM logo

Reply from ecoATM

We're glad you enjoyed your experience with the kiosk and found it helpful for pricing your device. Thank you for recommending our service for those needing a quick solution for their electronics. We appreciate your feedback!

Rated 2 out of 5 stars

I wasn’t given the amount quoted

I wasn’t given the amount quoted

April 22, 2026
ecoATM logo

Reply from ecoATM

We regret you did not receive the quoted amount. Our pricing reflects device condition. Contact our support team back at ecoSupport@ecoatm.com with details, so we can assist and answer questions.

Rated 5 out of 5 stars

It would be nice to be able to sell…

It would be nice to be able to sell laptops from the kiosk as well.

April 17, 2026
ecoATM logo

Reply from ecoATM

Thank you for the suggestion! We appreciate you taking the time to share your thoughts regarding the possibility of laptop sales at our kiosks. We currently accept cell phones, tablets, and MP3 players.

Rated 1 out of 5 stars

I think they could of offered more for…

I think they could of offered more for a 1300$ phone

April 21, 2026
ecoATM logo

Reply from ecoATM

We appreciate your feedback and regret that our phone did not meet your expectations for its price. Our pricing is determined by a thorough evaluation of the device’s internal and external condition, as well as current market value.

Rated 5 out of 5 stars

Fast and easy

April 16, 2026
ecoATM logo

Reply from ecoATM

Five stars—amazing! We're thrilled the kiosk made recycling your phone quick, simple, and stress-free.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look