I strongly advise against buying a bicycle from Eco Drift. I received a faulty bike, and the customer service experience was very disappointing. It was difficult to get proper support
Bad customer experience. Never buy bicycle from Eco drift.
Reply from EcoDrift
Thank you for your feedback. We are genuinely sorry to hear that you feel disappointed with your experience.
We would like to respectfully clarify that we have done our best to assist you throughout the process. We responded promptly to your messages on WhatsApp and tried to support you as quickly as possible. When you raised concerns regarding the bike assembly, we also provided guidance and referred you to installation videos to help you assemble the bicycle correctly.
At Eco Drift, we always take customer feedback seriously and we truly regret when a customer feels unsatisfied. Our intention has always been to help and find a solution in a professional and timely manner.
We appreciate your comments and will continue working to improve both our service and our customers’ overall experience.
Kind regards,
Ecodrift