Ecoduka Reviews 

82
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

The company was very easy to deal with. We wanted our design printed on to Tote bags and Deepshikha was really helpful to us in terms of providing advice and guiding us along the way. We needed the ba... See more

Rated 5 out of 5 stars

Really pleased with our cotton bags order. Mou was very gentle with us as first time customers, guiding us through the process in a professional and friendly manner. We were given all the information... See more

Rated 5 out of 5 stars

We received our jute bags yesterday on time. In fact a little earlier than expected. We are delighted. Ecoduka were patient and professional throughout the whole process. They provided prompt repli... See more

Rated 5 out of 5 stars

Super helpful and fast service. We worked with Mou who helped us achieve exactly what we were looking for within our really tight deadline which seemed imposable. or printed tote bags looked amazi... See more

Company details

  1. Wholesaler
  2. Clothes and Fabric Wholesaler
  3. Fabric Product Manufacturer
  4. Paper Bag Supplier

Written by the company

We are a highly reputable global supplier of sustainable products including bags, pouches, face masks and coverings, as well as reusable cups, soft furnishings and more. Our products are ethically sourced and made from all-natural materials such as cotton & jute, as well as recycled plastics and metals. Our aim is to become the UK's leading one-stop shop for eco-friendly products and promote sustainable living at an affordable cost.


Contact info

4.9

Excellent

TrustScore 5 out of 5

82 reviews

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No recent history of asking for reviews

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4.9

All reviews

(82)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt

Prompt, efficient and friendly service from team member Shraddha. Great quality product first time round so no hesitations in ordering again.

November 28, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent

Brilliant service and quality of bags. We will continue to work with them and would highly recommend.

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and end result

Excellent service and end result. I ordered a large amount of the Albelia tote bags printed with a corporate logo. Excellent quality of the bag and the printing along with great eco friendly qualities. Even after being washed the bag came out perfect.
I've just placed another large order.

September 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Exceptional customer service and products!

I could praise this company all day long. The customer service has been the best I've dealt with, within a company. I had reached out in mid-January and was very vague and with not much direction with where I wanted to go with the product yet I was still assisted kindly. I took a break and came back in August with a firm idea in mind and Ecoduka exceeded my expectation beyond belief with the product I received. The team especially Shraddha had so much patience with me and it made creating and collaborating so smooth and easy. Additionally. the quality of the product was incredible and very well crafted. The delivery time within 10 days was accurate also. Throughout I received very clear communication and overall incredible products. Will 1000% recommend and utilise myself

August 23, 2022
Unprompted review
Rated 2 out of 5 stars

I’ve ordered with these guys for over a…

I’ve ordered with these guys for over a year now, the quality seems to get worse and worse. The stitching is poor, loose threads, the bags aren’t even square and are not he correct measurements. I’ve spoken to the team about the measurements and they said they allowed 1cm difference - i some cases these are over 2cm smaller!! The cost of fair trade cotton totes has gone up and the quality does not match. So disappointing

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality and delivery

I ordered samples of Alyssa organic cotton pouches and the two different jar bags. Very quick delivery and super impressed with the quality. Will be ordering more once I have calculated my requirements.

May 14, 2022
Unprompted review
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Rated 5 out of 5 stars

Great product

I have started making my own chutneys, I was looking for something to use for selling 3 packs, this company is doing their bit for the environment, I got 1 to give some as a present, they are great, they even have a slot for a card, I will be encouraging customers to re use and I will be buying more for my business

May 3, 2022
Unprompted review
Rated 4 out of 5 stars

Facemask

Ordered a facemask, which arrived quickly. Quality is good, but the mask is a little on the large side. I haven't worn it for any length of time yet, so don't yet know if it's too big so that it slips down. There weren't any size options on this type, just one size, and I've not had any problem with others that I've bought elsewhere.

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect!!! No Issues at all.

Perfect team, perfect business. Ready to serve the customer to fulfil their demand to their satisfaction. At times, goes beyond the way to provide the solution for the customer requirement.
I will definitely recommend this business to all who want to get rid of plastic bags or any one time use paper bags.

February 24, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent quality and fantastic service

Excellent quality. Fantastic service.
I ordered aspen and rowan fairtrade totes and zip bags and the arrived far quicker than I expected. Very impressed with the quality. I can’t fault it. I’ll definitely be using them again.

February 20, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product

I bought this mask to wear on a long journey. The cotton lining is ideal and the mask is comfortable to wear. . Can highly recommend this mask

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

Cotton drawstring bags

I ordered sample cotton bags which arrived promptly, I was very pleased with the quality and proceeded to order a further 500. Once again they arrived speedily and in future I hope to order more and try the printing to apply my logo. Very good service.

January 25, 2022
Unprompted review
Rated 1 out of 5 stars

Masks were poor quality for price you…

Masks were poor quality for price you charge will not b buying anymore material poor quality too 😡

January 25, 2022
Unprompted review
Ecoduka logo

Reply from Ecoduka

Hi Jeanette

We are sorry to hear that you are not happy with our masks and would like to apologise for any inconvenience you may have faced.

The fabrics we used to make our masks are of the highest quality and have specialist treatments applied to make them extra safe for any wearer to use. We do understand that size can be an issue but with our Advanced Pro mask, the adjustable elastic loops would help in ensuring that the fit can be better. If you could provide us more specific information on why you found the mask fabric poor quality, we can rectify it and also provide the feedback to our product development team. We do stand behind all our products as we take pride in developing them to the highest standards.

The overwhelming feedback we have had on our masks not just on Trustpilot but also on Amazon has been very positive.

We are super keen and very proud also of our customer service so if there is anything we can do to help, please do let us know. We would have readily accepted the return of the masks but due to hygiene and health reasons we are unable to offer these on our masks.

Please do contact us at sales@ecoduka.com and let us help fnd a resolution that works for you.

Warm regards

EcoDuka Team

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Rated 5 out of 5 stars

Face mask is really good quality…

Face mask is really good quality material, super soft and comfy - they are a little large but I prefer this as it allows for better breathing and doesn't pull on your ears. The service was excellent first-class communication and packaging was great.

January 19, 2022
Unprompted review
Rated 3 out of 5 stars

Too loose and left gaps around my face, especially over my nose

Communications very good. Delivery 1 day later than expected.
Mask material very good/comfortable, but unfortunately too loose and left gaps around my face, especially over my nose. Would be a waste of time using it for protection, so will not use it and look for alternative manfacturers

January 19, 2022
Unprompted review
Ecoduka logo

Reply from Ecoduka

Hi Mark,

We have gone through your order which you placed on Saturday, 8th January using our free Royal Mail service and we have checked to find that this was delivered on the Tuesday, 11th January. Your feedback has been that this was a day later than expected so we do not understand how you expected us to deliver on Monday given that you placed the order on Saturday itself. Even if we were open and ready to dispatch on Saturday evening which we are not, they do not have a service which collects then and then delivers on Monday. Please do check as we do believe we have delivered your order on time.

With regards to the mask being lose and leaving gaps is due to the size. You have opted for our cheaper mask which does not come with adjustable ear loops but the Advanced Pro mask does indeed come with this which may have helped. We would also advise to possibly get some adhesive nose clips and apply them on the nose bridge part of the mask as this would also solve the issue and these are readily available. We did not incorporate these clips into our masks as we were concerned that the clips may tear the masks when being washed and hence to preserve the longevity and quality of the masks, we opted not to have them.

We are always here to help so please do get in touch with us at sales@ecoduka.com and we can ensure that any issues you face can be resolved quickly.

Thank you for your custom and we hope to see you soon on our website.

Warm regards

Amit

Rated 3 out of 5 stars

Masks

The masks are soft, comfortable and look good quality, but a bit too loose and keep slipping down.

January 17, 2022
Unprompted review

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