EcoEnclose Reviews 60

EcoEnclose makes wonderful packaging items that work well and are environmentally sound. We are thrilled to have chosen them as the packaging solution for our business. EcoEnclose goes above and beyond to ensure customers are happy, and that they receive good service. When a UPS error ended up in our package disappearing from the system. Their team went above and beyond to make sure to get us the shipping supplies we needed. A+++ we are excited to continue using EcoEnclose for our shipping packaging needs.

I've always had a great experience with EcoEnclose. More recently, I accidentally ordered an incorrect product, and needed to figure out how to return it. EcoEnclose made it VERY easy to figure out how to handle the return of the order. They sent a very detailed email, and it felt very human, which I appreciated. Great work EcoEnclose.

Really wanted to stick with this company given their mission and some of their products are good- e.g. paper "bubble" wrap alternative and paper tape.

However, my problem with the company came when I attempted to move my packaging supplies to them from Uline in order to 'green' my shipping materials. I ordered a very simple box in the same dimensions that I have always ordered with Uline. The EcoEnclose boxes are so flimsy that they tear at all four corners of the top piece when folding shut which makes every order look bad and the integrity of the packaging is shot.

When I contacted customer service with my issue they suggested that my cardboard boxes had expired. Besides the ridiculous notion that cardboard can 'expire,' I responded that the boxes are stored indoors in a climate controlled space and they were within one year of purchase. Their response was: may we help you place another order for boxes that better meet your needs? No offer of even a partial refund.

I recently ordered eco-friendly packaging from EcoEnclose and was honestly impressed with both the quality of the product and their commitment to sustainability. As a small business owner, it's important for me to use packaging that reflects my brand values and EcoEnclose truly delivers on that!
Their websites is easy to negative, and I love the variety of compostable and recycled option available. Shipping was fast, and everything arrived well-packed and in perfect condition. I also reached out to their customer service with a few questions, and they responded quickly and professionally.
I highly recommended EcoEnclose to my business looking to reduce its environmental impact without compromising on quality. Great company with a great mission!

I spent a lot of time creating packages to be produced by this company. I was so excited to see my samples, which I paid for only to have them finally arrive as a bunch of blank, cheap cardboard boxes. I feel robbed of my time and money.

Sad to see the negative reviews here- my experience with EcoEnclose has been nothing short of wonderful. When confronted with the sad realization that I was sending out many hundreds of un-recyclable packages a year, I sought out a more eco-friendly solution.

The recyclable padded mailers from EcoEnclose has served me and my customers extremely well. I have picked up my orders in person, but usually have them shipped as it is close to a 2hour round-trip drive for me to go pick them up. My pick-up and delivery experiences have all been perfect.

About to place a re-order right now.

Unfortunately, I'm very disappointed with my recent purchase. Up until then, I was very satisfied with EcoEnclose. This time, I tried to reorder the same boxes I've been ordering for my business for years, but their website changed and I was confused by the new ordering process. Coupled with that, I tried to hit the "reorder" button, which would have simplified things, but for whatever reason it wasn't working to import my previous orders. Long story short, I ordered the wrong material which was 23B strength instead of what I was ordering in the past - I'm not exactly sure what the previous strength was as this is a new feature when ordering. I received the new boxes and discovered the quality is no where near the quality of the previous boxes. These look horribly cheap and don't even line up properly when closing them. I spoke with someone at customer service who let me know it was my error and she could do nothing to assist me. Since I'm unable to return them and they are far below the standards I keep for my business I will be discarding them in the recycling bin. I take ownership that it was my fault for being confused with the new layout, but the inferior quality of these boxes is on EcoEnclose.

Amazing customer service! Satori is so efficient, patient and professional. I would recommend ecoenclose to anyone in a heart beat. I ordered the padded mailers and their sampler packaging. The quality is excellent and I love that it’s ecofriendly.

I am a regular customer, but received some damaged items on my latest order. Customer service told me that if I didn't want to receive damaged items again, I need to request that they inspect my package every time I order. They did not provide a solution to the damaged items I received.
I did not demand a refund, but I am very disappointed in their quality control and the "solution" they offered me.

EcoEnclose is awesome at innovating recycled packaging options so my business can stay up to date with the latest trends in helping the planet. Check out their zero waste sticker liners, zero carbon shipping partners and algae ink. I personally love the greenwrap. 🙌🏼

I was looking for an eco-friendly packaging company that I could build a long-term relationship with for my startup company. I believe I have found that company.

Recently, I had the opportunity to connect with Jeremy Peterson, from customer support concerning various questions I had with may sample order. Jeremy was informative, courteous, and response to my questions, which helped me make decisions quickly.

If Jeremy’s, great customer service support is any indication of the type of employees that Ecoenclose hires, I will surely be in good hands and well underway too building a long relationship with a great company.

Jeremy, thank you very much for helping me make my choice in selecting an eco-friendly packaging company so easy.

Kind Regards,
John Ferreira

Would be 5 stars but USPS sent me an extra slip for more postage even after I paid for original shipping.

This is what I wrote to the company:
Hi-
I just received my order and I am speechless. These are really impressive. Cheaper than the ones they sell at the post office and far better made. (The eco-thing is whipped cream on the pie). I am very grateful that you sell in small quantities; I could not find another vendor who would sell less than 50 at a reasonable price. I wanted to thank you and let you know that while I probably won't need many of these in the future, I posted a link to your site on Amazon's CreateSpace Community. Many users of the site need to buy mailers for their books (as I did) and I hope this drives some business your way. I wish you all success and will refer people to you when I can.

I've been a customer for two years now. Oustanding customer service! Great quality products!

Great company! They have expanded their offerings to provide more of what small business owners need. They are really dedicated to sustainability, and it shows. I recommend them to all my other maker friends!

We love EcoEnclose! Great product, great people, great service!

We've been working with EcoEnclose for several years and they have never failed to impress us! Each team member is kind, helpful, and communicative. EcoEnclose genuinely wants to hear customer feedback -- and actually incorporates it into their business practices. We appreciate that they're continuously expanding into new and better products. We can't recommend EcoEnclose highly enough!

I've ordered shipping boxes from Ecoenclose for my small business for years now and have always found them to be a pleasant experience. Quick shipping, the product boxed up cleanly and efficiently. I've never received even a single damaged box or error in an order.

Plus, the boxes I order are good quality, cleanly cut and fold up nicely.

Quick turnaround and great customer service!