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3.0
13 reviews
No recent history of asking for reviews
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Note to all suppliers that sell with this company:
eventually, they stop paying the bills for shipped orders and just ignore emails. Avoid them at all costs, or you will eventually lose money :)
It was a nightmare ordering to begin with. Links were missing during checkout on the website so it took me 6 attempts over 2 weeks to finally complete my order. I ordered and I paid. After 2 weeks, I had no confirmation of estimated delivery, and my order remained 'unfulfilled' on my account. I used to 'contact us' link to query this 3 times with no response, or an acknowledgement of my messages. Tried 3 times to contact them on Facebook, and was left on 'read', with no response. Went to cancel my order, NO cancel link/button to be found. Have had to go through my bank to reclaim the money. Lesson learned. Stick to companies you know and trust.
All good, the shipment was a bit late due to holiday season, but they informed me about everything
My favourite website for sustainable and eco-friendly products! I got my order quickly and I was very happy with my purchase! Amazing quality!
My order arrived quickly, and the whole experience was perfect. Definitely my go-to for sustainable fashion :)
I loved the variety they offer. I got my products in a short time. Thank you for your contribution for a better world!
Awesome customer experience, fast shipping and high quality products!
Reply from Ecofashionlabels
Thank you very much Adriana!
Good prices, excellent communication, prompt delivery. Highly Recommended , will use again
Reply from Ecofashionlabels
Thanks a lot Tom!
If you're referring to my last order from 5th November, it hasn't arrived yet, so I can only give 1 star. Update from 11th November: "Thank you for your order! Unfortunately, we have just received the information from the seller, that there is some unexpected delay with the shipping of your package. The seller is now looking to find another shipping solution as soon as possible."
Reply from Ecofashionlabels
Dear Mrs. Schabasser, we unfortunately have no control over shipping delays, this is entirely in the hands of the shipping companies. We can only apologize on their behalf and inform you about the current status, as we did. Thank you for your understanding. Team Eco Fashion Labels
Great shop for eco lovers. Wide range of products. Great service.
Reply from Ecofashionlabels
Thank you Lukáš!
I’m really happy with their service! Shipping was fast, I got regular updates, the shoes I ordered were amazing, great price compared to other shops. My order also had a personal touch which made it feel very special to me! Thank you Mathilde and Eco Fashion Labels team! I will definitely be ordering again! ❤️
Reply from Ecofashionlabels
Thank you Teodor, we are very happy to hear that! ❤️
Loved that they bring different kind of companies together. But didn't love that everything is shipped separate.
Reply from Ecofashionlabels
Thank you for your feedback Sylvie.
I received my T-shirt that I dreamt about long time with visible stains around collar. I was a bit disappointed as I would have expected certain quality check before sending this kind of products to customer. Fortunately I was able to wash it off but still I would recommend to perform careful quality check.
Reply from Ecofashionlabels
Dear Andy, we are sorry to hear that. The products undergo quality checks by the factory, the brand owner and then finally by us. Unfortunately, we did not discover the stains before shipping. We have sent you an e-mail with a discount code as a small compensation.
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