UPDATE. Still have not replied to 11 emails. After a month mr or mrs ALI sent a fraudulent delivery notice that the postoffice said was not connected to my address or theirs. This is/was an online sca... See more
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I also placed an order on July 28th for a Surron lbx , bike has now arrived in perfect condition! Communication can be difficult but in the end it all worked out and I ended up saving a fortune so ca... See more
Avoid at all costs – worst online purchase experience ever Ordered and paid for an Engwe bike showing in stock with 5–7 day delivery, only to be told days later it was out of stock. They first offere... See more
Although I was a bit apprehensive about ordering from this company after reading the reviews. I ordered my bike on the 8th august and it was delivered today by Fed x . I must say the quality of the b... See more
Company details
Written by the company
EXCHANGE
Contact info
EXCHANGE, United Kingdom
- INFO@EXCHANGE.COM
- ecoglideruk.com
3.0
Average
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 15% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great very satisfactory experience
The delivery went very smoothly and the item was packaged really well I am more than happy with the whole experience.
July 23, 2025
Unprompted review
Reply from ecoglideruk.com
Hi,
Thanks for sharing your experience — we’re pleased to hear delivery went smoothly and your item arrived well-packaged. Great to know you’re more than happy with everything.
Enjoy your new e-bike, and we hope to see you again soon!
— Emma, Eco Glider UK
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Trusted company
Trusted company. Bought an Engwe EP2 Pro arrived dead on the 7th day, 5 to 7 delivery, on a Saturday.
Wanted it really for my flight to Spain, cause it gonna live in Spain on the 6th day of delivery but didn’t so it’s going out in September.
Not really Eco fault but rusted regardless.
Very good and thanks! Oh and cheapest in UK my along way don’t let that put you off.
I’m nothing to do with Eco G so don’t think it’s a fake reviews. It’s not.
July 19, 2025
Unprompted review
Reply from ecoglideruk.com
Hi,
Thanks for your honest review. We’re glad your Engwe EP-2 Pro arrived within the stated 5–7 working day timeframe, even if the timing didn’t quite match your travel plans.
Appreciate you pointing out that we offer the best prices in the UK — and thank you for confirming this is a genuine customer review. We hope your bike enjoys its new life in Spain come September!
— Emma, Eco Glider UK
Amazing service
Fast delivery, good quality and amazing service from the team. Definitely recommend!
July 3, 2025
Unprompted review
Reply from ecoglideruk.com
Hi,
Thanks for the great feedback! We’re delighted to hear you were happy with the fast delivery, product quality, and service from our team.
We really appreciate the recommendation and look forward to serving you again.
— Emma, Eco Glider UK
Reliable and very professional
Reliable and very professional. would shop again!!
July 5, 2025
Unprompted review
Reply from ecoglideruk.com
Hi,
Thanks for your kind words! We’re glad you found our service reliable and professional, and we look forward to welcoming you back for your next order.
— Emma, Eco Glider UK
Reply from ecoglideruk.com
Hi,
Thanks for recommending us! We’re pleased to hear you were happy with the quick delivery and our competitive prices.
— Emma, Eco Glider UK
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