Eco Haus Solutions Reviews 

127
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the staff and installation team to be very polite, efficient, and professional when carrying out the work. People appreciate the high standard of the finish and the careful way workers clean up thoroughly after completing the project. However, some customers also noted difficulties with aggressive sales approaches and unresponsive customer support when trying to resolve various issues. A few people mentioned that poor communication between the office and the installation teams led to unexpected delays and incomplete jobs. Others reported that unexpected product limitations or incorrect sizing caused frustration during the process.

What people talk about most

Staff

Clients share satisfaction with the staff, frequently praising the professional fitters and polite workmen... See more

Service

Users describe positive interactions with service, highlighting that fitters and workmen arrived promptly,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the workmanship is excellent and carried... See more

Product

Customers consistently note ambiguous experiences with the product, as some reviewers praised well-made... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised the professional staff... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The window units that were replaced were great and the fitters were fast and cleared up after them. The sales person who called initially sold me a package, clean the upvc frames and refurbish windo... See more

Company replied

Rated 3 out of 5 stars

We're happy with the work so far and we plan to have the rest done in the near future. The customer service team have been great. The only problem we're having is with the sales team that know my fat... See more

Company replied

Rated 4 out of 5 stars

The gentlemen were lovely. Clean and tidy. The windows look amazing but i changed the colour of the frames, this meant that where there was some stone missing from around the window which i hadn't not... See more

Rated 2 out of 5 stars

My parents had 2 upstairs windows fitted, the 2 men were pleasant and worked well. Clean and tidy and their work looks good. The next day my parents, both 89, got a call to say an inspection neede... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Crafted for Clarity. Built for Efficiency. Styled for Life. At www.EcoHaus.Solutions we design and install double glazing that combines timeless beauty with intelligent engineering. Eco Haus Solutions Ltd (t/a Eco Haus), company no. 16527712, registered office: 66 Paul Street, London EC2A 4NA. Freephone number: 0800 802 1250.


Contact info

3.5

Average

TrustScore 3.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(127)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very speedy service from assessment of…

Very speedy service from assessment of need for new windows until delivery and installation. Installers efficient and worked well as a team. Contacted by company at every step of process to confirm dates and seek feedback on satisfaction with work carried out

May 19, 2026
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Dear Mrs Rawdon, thank you for your feedback on your experience, it's great that things went well and our fitters Adam and the team will appreciate your comments.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

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Rated 1 out of 5 stars

How are these people still trading??

My elderly mother was persuaded to have a survey on her home and pay a deposit that increased 200% when making payment. The work did not need doing and she cancelled the following day and has still not received her deposit back. She has emailed almost every day requesting an update on her money but either gets no response or just a regurgitated version of the same one i.e. we will chase up with our accounts team or director
She just wants her money returned

May 20, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear writer, we're sorry this didn't sound correct but we needed to identify if it links to anything on our system as you didn't provide any other details and you are not a customer.
Unfortunately as you didn't reply to the email we sent you via Trustpilot requesting more details we were not able to help.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Nice and professional staff

Nice and professional staff, came in and out to conduct a test and I managed to save half off my previous bill so I’m buzzing

May 16, 2026
Unprompted review
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Reply from Eco Haus Solutions

Thanks for your review Seb, great to know they made a good impression.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Efficient and very friendly

Efficient and very friendly . Explained everything in detail

May 6, 2026
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Reply from Eco Haus Solutions

Dear Jill, thank you for your 5-star review, we are really happy you've had a good experience with us and that Steve and the fitting team did a good job for you.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

A helpful company

Operatives arrived on time and didn't waste time getting on with the work. Pleasant people who one felt wanted to do the job correctly.
Only glitch was a price quote inadvertently entered wrong but put right when noticed - and Customer Service checked with me to make sure.
All OK thanks.

May 6, 2026
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Reply from Eco Haus Solutions

Thank you for your helpful review, we are very happy your experience was good and that you've rated our customer service so highly in resolving any issues and delivering a service you're satisfied with. Paul and the install team will also appreciate your review, thank you.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

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Rated 5 out of 5 stars

Windows very efficient from week 1…

Windows very efficient from week 1 ,front door just finishes the look off.

March 3, 2026
Unprompted review
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Reply from Eco Haus Solutions

Thank you for your feedback, it's great to know you had a good experience and if we can help again in future do get in touch.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

If I could give this ‘company’ a zero I…

If I could give this ‘company’ a zero I would. But you can’t do here goes, oh and this will more than likely be deleted because that’s what you do with posts that show this company for what they are. My Vulnerable 91 year old Mum had a visit off and ‘salesperson’ who then talked her into signing up for new glass in UPVC windows that were 40 years old. Next problem he had her sign two cheques, he filled one in and said he’d torn the second one up, no evidence of this in any of her bins!!! And then when we manage to get both cheques cancelled they then keep phoning her. To top it all off we then had a phone call off them asking for my Dad, who has been deceased for over two years!! I really wish something could be done about companies like this. They seem to prey on the Elderly and Vulnerable!!

March 4, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Jackie, we're sorry this just didn't sound right at all and we needed to identify if it in fact links to anything at all on our system, so we sent you an email via Trustpilot requesting more information for us to investigate. But unfortunately as you didn't reply we were not able to help and we are investigating these recent bad reviews that appear to be targeting the company.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

AVOID

If I could rate this heavy selling tactic company ZERO stars I would, their tactic of trying repeatedly trying to sell my 90 year old vulnerable Mother who suffers with Dementia products that are over priced and not required is appalling. steer clear

April 27, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Phill Bowler, this doesn't sound correct and we will need to identify and confirm whether this links to anything on our system so we've emailed you through Trustpilot asking for more information. Please reply to that email with information including Order Number and Name to help us to investigate.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

1 star cos can't give none

1 star cos can't give none, Very heavy sales tactics to a vulnerable 90 year old with dementia & limited eyesight, sales rep even signed to say she didn't require an advocate & wrote cheque for deposit for her too as she can't!! Emailed company and got no response at all to my complaint, thankfully bank cancelled the cheque. Still keep constantly phoning her despite us asking them not to!!!

March 9, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear T W, this doesn't sound correct but we aren't able to identify or link this to anything so we've emailed you through Trustpilot asking for more information. If you could please check you have the right company and reply to the email with the relevant information such as Order Number and Name, that will enable us to investigate.
Regards,
Eco Haus
www.EcoHaus.Solutions

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Rated 3 out of 5 stars

The window units that were replaced…

The window units that were replaced were great and the fitters were fast and cleared up after them.
The sales person who called initially sold me a package, clean the upvc frames and refurbish windows. The representative who made the appointment with me said that the fitters would be here 2 hours or thereabouts but they were here for 40 minutes. I am happy with what they did but did not get the clean etc as I expected.

April 4, 2026
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Reply from Eco Haus Solutions

Dear Mrs Thompson, thank you for your feedback and we're glad you're happy with what our fitters Steve and install team did, however we are looking into what you've mentioned about the frame clean and in the meantime for any concerns please do give us a call.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 1 out of 5 stars

I’m very upset with this company I have…

I’m very upset with this company I have tried several times to ask for my deposit back and they seem not to want to refund me. I have rights for a cooling off from their pushy sales team. The real character of a genuine company comes to bear if you have a change of mind they would be gracious and do the right thing. I’m being lead a merry dance for my refund. Avoid at all costs.
Thank you!

April 24, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Brian Hurst, we were sorry to read this but unable to link your name to any order on our system so please check you have the correct company, also as you have not given any other information and not replied to our email from Trustpilot asking for more details, we have unfortunately not been able to help.
Regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The workmen where very good and very…

The workmen where very good and very efficient. They were very tidy and both worked well together.

April 15, 2026
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Reply from Eco Haus Solutions

Thank you George, Adam and the install team will really appreciate your feedback and we're very happy you had a good experience.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Highly recommended

Workmen punctual and friendly.
Cleaned up BEAUTIFULLY when they'd finished, not a speck of dust anywhere!

April 13, 2026
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Reply from Eco Haus Solutions

Dear Mr & Mrs Coleman, we are delighted to know how things went with your order and read your high praise of our fitters, we aim to please and we're glad you are.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

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Rated 5 out of 5 stars

First class window fitting.

First thing, arrival time, accurate to within 5 minutes.
Setting up workspace, done with no fuss, large clean
sheet covering floor and adjacent furniture.
Removing one of original frames proved to be a problem due to internal mechanical failure, but taken out another way, all removals carried out quickly and cleanly. New windows fitted and tested, found ok. Job well Done.

April 17, 2026
Unprompted review
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Reply from Eco Haus Solutions

Dear Vic, we appreciate your feedback, happy to learn that any issues were taken care of quickly and you've rated it a 5-star job well done.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Excellent service.

The workmen that did the work were very polite and professional. I have been told by family members that the job is very well done with a good finish. Will certainly use them again

April 13, 2026
Unprompted review
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Reply from Eco Haus Solutions

Thanks for your comments, we are happy to read you've had a great experience and found our staff pleasant and professional, hope to see you again.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 4 out of 5 stars

Good work

Good work , arrived in good
Time and very efficient.

April 6, 2026
Eco Haus Solutions logo

Reply from Eco Haus Solutions

Thanks for your feedback, we're happy to know our fitters Anthony and the team did a good job for you and if we can help again just give us a call.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

The workmen who installed my windows…

The workmen who installed my windows were punctual, polite and professional. They were also very clean and left everything perfect. I was very pleased with the result

April 16, 2026
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Reply from Eco Haus Solutions

Dear Ann, thank you for sharing how you felt about our company's staff and service, we're very happy you found our fitters Joe and Dan and the team to be respectful and professional, and they always leave everything nice and tidy. We hope you're enjoying your new A-grade glass units and wish you all the best.
Kind regards,
Eco Haus
www.EcoHaus.Solutions

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Rated 5 out of 5 stars

The lads were very quick doing the job…

The lads were very quick doing the job no mess spot on recommend them

April 9, 2026
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Reply from Eco Haus Solutions

Dear Roy, thank you for your feedback, we appreciate your opinion on our staff and service.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 2 out of 5 stars

It's to late now but made a big mistake…

It's to late now but made a big mistake with windows, got rushed into it and found out I could of got cheaper with frames , Still getting drafts and got finance with these so going to take me 6yrs to pay off 🤨i should of waited for my daughter to come home before signing up but he rushed me so not happy plus measured wrong in the first place had to come bk , now in debt for 6yrs I'm fuming with myself, so not happy your guy is to pushy and I have my first Grandchild on the way daughter and partner live with me so I wanted the house warm think your very expensive just for glass

March 10, 2026
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Reply from Eco Haus Solutions

Dear Karen, we always appreciate feedback and we're sorry you felt this afterwards following your installation of A-grade glass units in March - we'll look into it as something's maybe amiss in this description but in the meantime please do give us a call if there's anything we can help with.
All the best,
Eco Haus
www.EcoHaus.Solutions

Rated 5 out of 5 stars

Friendly and efficient

Arrived as arranged, friendly salesman, surveyor and fitter. Efficient and tidy, would recommend.

March 30, 2026
Unprompted review
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Reply from Eco Haus Solutions

Thank you Miss O, feedback is very much appreciated.
All the best,
Eco Haus
www.EcoHaus.Solutions

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